AI Revolution: How Intercom's Bold Pivot is Rewriting the Future of Customer Experience
What if AI could solve the most frustrating problem in business today? In this podcast hosted by iDonate VP of Product and Engineering Nacho Andrade, Intercom CPO Paul Adams reveals how his company made a radical pivot that could redefine how businesses interact with customers. He shares the inside story of building Fin, an AI agent that's solving customer service challenges most companies can't even imagine, and offers a blueprint for surviving the AI revolution.
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CPO Rising Series: NMI CPO on Transforming Product Strategy in the Payments Industry
Can a product leader truly drive innovation while balancing customer needs and technological disruption? In this episode of the CPO Rising Series hosted by Products That Count Resident CPO Renee Niemi, NMI Chief Product Officer Tiffany Johnson will be speaking on transforming product strategy in the payments industry. She shares insights from leading a global embedded payments company, offering a deep dive into strategic product management and leadership.
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CPO Rising Series: Sam's Club Is Changing Its Stores (With AI) | CPO Todd Garner Explains
Ever wondered how a retail giant uses AI to let customers walk out of the store without checking a receipt? In this episode of the CPO Rising Series hosted by Products That Count Resident CPO Renee Niemi, Sam's Club Chief Product Officer Todd Garner will be speaking on creating frictionless shopping experiences through cutting-edge product development. Garner shares insights into how Sam's Club is leveraging technology like computer vision, generative AI, and member-focused design to reimagine retail from the ground up.
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Cognizant Fmr Product VP on Challenging Traditional Product Management Approaches
What if product management is stuck in an outdated paradigm? In this podcast hosted by Qventus Product Director Mark Bailes, Cognizant former Product VP Jeremy Horn will be speaking on reimagining the future of product management. He challenges conventional wisdom about roadmaps, specialization, and organizational strategy, offering provocative insights into how product thinking can transform businesses across industries.
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How Industrial Innovators Are Rewriting the Product Playbook: EY and Nottingham Spark Leaders
What if your next breakthrough product could transform entire industries? In this podcast hosted by Products That Count CEO Hoda Mehr, EY and Nottingham Spirk leaders Steve Wanner, Jason Ertel, and Brent Duersch unpack the future of product innovation across industrial sectors. From transforming water heaters into energy solutions to navigating AI's impact on product development, these innovation experts reveal how breakthrough products are created at the intersection of technology, strategy, and bold thinking.
Produced by Products That Count, a 501(c)3 nonprofit that helps everyone build great products, this podcast is an award-winning show by and for product minds, with millions of downloads and a 5-star rating on most major platforms. Each of the 300+ episodes features a product leader interviewing another product leader and exploring what it takes to build great products. Recent ones feature the Chief Product Officers of Brex, Glassdoor, Experian and more.
About Us: Products that Count is a 501(c)3 nonprofit that helps everyone build great products. It celebrates product excellence through coveted Awards that inspire 500,000+ product managers and honor great products and the professionals responsible for their success. It accelerates the career and rise to the C-suite of 30% of all Product Managers globally by providing exceptional programming – including award-winning podcasts and popular newsletters – for free. It acts as a trusted advisor to all CPOs at Fortune 1000, and publishes key insights from innovative companies, like Capgemini, SoFi, and Amplitude, that turn product success into business success. Learn more at ProductsThatCount.com.
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