Tech Talks

Six hundred million automated decisions are made daily at Optimum, but what happens when the human agents go rogue?
Today's episode features a conversation with Sundar Krishnan, who reveals why customer service agents override AI recommendations, the long-term cost of short-term customer "credits," and why enterprise AI is guaranteed to hallucinate without a critical, context-driven semantic layer. Todays show underscores why it is so important to bridge the human-AI trust gap.

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Most companies chasing AI ROI are solving the maze from the outside in.
Stephen Henn, Managing Director of AI Innovation at DLA Piper, joins David Savage to explain why "AI-ifying" a broken human process just gives you an automated, expensive mess. From the token economics of scaling AI to the compliance risk of shadow "vibe coding," Stephen shares what it actually takes to work backward from real impact and get to deterministic, fiduciary-grade results.

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The music on Tech Talks is created by London artist Lemzi.

We often hear about the latest, shiniest AI models, but what is the real cost of doing nothing?
Vijay Sankararaman, Chief AI Officer at Novant Health, joins David Savage to explain why he rejects the "pilot graveyard" of tech for tech's sake. Discover how AI is being deployed inside a secure, agentic walled garden to break constraints, eliminate administrative inertia, and return the clinic to its most sacred interaction: the doctor-patient conversation.
Read the article David and Sam discuss at the start of the episode here.

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Tech Talks is powered by Harvey Nash, the leading global provider of technology and talent solutions. Click here to learn more about our services.
The music on Tech Talks is created by London artist Lemzi.

If everyone has access to the same AI model, what's actually left to compete on?
AES Chief Digital Strategy and AI Officer Erin Boyd argues it's not the model, it's the data, and knowing exactly where to reinsert human friction. She explains why she told a room of executives their companies would "wither" if they don't reimagine how they work, and why burning down institutional baggage isn't about cutting jobs. This is AI leadership, unfiltered.

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Tech Talks is powered by Harvey Nash, the leading global provider of technology and talent solutions. Click here to learn more about our services.
The music on Tech Talks is created by London artist Lemzi.

Fractional CTO and AI engineering lead Jess Madhavan joins David to unpack why so many leadership teams feel like they're falling behind on AI, and why the real risk often isn't too little AI adoption, but too much of it without governance.
Jess and David dig into the shrinking junior talent pipeline, what actually helps early-career engineers stand out now, and why she credits her career less to skill than to who she chose to help along the way.

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Tech Talks is powered by Harvey Nash, the leading global provider of technology and talent solutions. Click here to learn more about our services.
The music on Tech Talks is created by London artist Lemzi.