Why Transformation Often Fails Within Local Government
Transformation is often seen as the fix for inefficiencies and budget pressures in local government, but many programmes fail to deliver lasting change. In this episode, Claire Symonds, Ashley Roper, and Meena Kishinani explore why. Claire Symonds (ex-Redbridge CEO) argues that transformation must be a continuous mindset, not a time-limited project. She highlights how vital leadership is in successful transformations.Ashley Roper (RPNA) warns against tech-led change without clear outcomes. He stresses the need for upfront assessments of systems, citizen needs, and staff engagement, noting only 17% of public sector digital efforts are seen as fully successful.Meena Kishinani (ex-Birmingham and Barking & Dagenham) focuses on the human side. She emphasises the importance of strong governance, staff buy-in, and leadership that can sustain change beyond individual tenures. Her work on the “Different” programme highlights the value of diverse leadership. Sector-wide data shows digital strategy implementation is regressing, with only 16% of councils completing theirs in 2025. Systemic issues data silos, political instability, and resistance to change, continue to hinder transformation at scale.
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22:22
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22:22
Unlocking the Hidden Value: Rethinking Data in Social Care
In this episode we sit down with Alexander Mileman, Founder of Achieving for Action to explore the transformative potential of the Social Care Value Index project. They discuss how local authorities are sitting on a goldmine of data that could radically improve outcomes in social care if only it were used more effectively. From identifying what truly works to exposing inefficiencies, this conversation challenges the sector to rethink how it measures value and impact. Alexander shares insights from the project, the barriers to better data use, and what needs to change to unlock smarter, more compassionate care. If you are a Director of Adult Social Services or a S151 Officer looking for savings, and a strategy that is evidenced based, this is one for you.
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19:54
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19:54
Cambridge at the Crossroads: Growth, Justice and the Future of a Global City
In this episode, we speak with Councillor Cameron Holloway, the Leader of Cambridge City Council, about the exciting developments and pressing challenges facing one of the UK’s most iconic cities. From government-backed growth ambitions to acute infrastructure constraints, Holloway shares his vision for a fairer, greener Cambridge. We explore how the council is tackling poverty, protecting the environment, and ensuring that residents have a real say in shaping their city’s future. With national attention focused on Cambridge, this conversation offers a timely insight into leadership, values-led development, and the importance of democratic accountability in local government.
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22:33
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22:33
Incremental Creep in Governance – Why It Matters More Than You Think
This special crossover episode features Matt Masters, host of The Truth About Local Government, in conversation with Kirsty Hunt, host of Governance Matters a podcast produced by South East Employers that explores the building blocks of good governance in local government.In Season 2, Episode 5, Matt interviews Kirsty to unpack the concept of incremental creep the slow, often unnoticed erosion of governance standards in councils. The discussion explores how small compromises in transparency, decision-making, and accountability can accumulate into systemic risk and public distrust.Kirsty shares six warning signs of incremental creep:Cultural complacency (“That’s how we’ve always done it”)Leadership turnover and loss of institutional memoryWeak scrutiny and challengeOver-reliance on individualsInformal decision-makingPoor record-keepingThe episode also highlights the importance of:Empowering statutory officers (the “Golden Triangle”)Councillor induction and developmentExternal reviews and peer learningResident engagement and democratic health KPIs“Expose it. Give it nowhere to hide.” – Kirsty Hunt “Is there incremental creep in your governance? And if so, what are you going to do about it?” – Matt MastersThis episode is a must-listen for anyone working in or with local government who wants to strengthen governance before crisis hits.
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28:21
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28:21
Beyond Boundaries: Leadership, Culture and the Future of Local Government
In this energising episode of The Truth About Local Government, Matthew Masters speaks with Jonathan Stephenson, Chief Executive of Brentwood Borough and Rochford District Councils, and the driving force behind the Public Sector Challenge. Together, they explore:The origins and evolution of the Public Sector Challenge as a movement for wellbeing, resilience and connection.Lessons from merging two councils without shared boundaries — and why culture, communication and shared systems matter.The opportunities and risks of Local Government Reorganisation (LGR), including digital transformation, supplier relationships, and harmonising terms and conditions.How to build capacity for innovation in a sector under pressure — and why collaboration must become the default.The importance of transparency, trust and values-led leadership in shaping high-performing public services.This episode is a must-listen for anyone navigating change in local government or seeking inspiration on how to lead with purpose and courage.
UK