Microsoft Teams Insider

• From PBX to Microsoft Teams and Voca Contact Centre at the Chartered Institute of Housing

  Richard Sewell, IT Manager, at the Chartered Institute of Housing discusses the organisation's decade-long telephony transformation, from traditional PBX through hosted VoIP to Microsoft Teams with Voca contact centre.• The journey from restrictive on-premises PBX systems to flexible cloud-based solutions• Challenges of hot-desking with legacy systems and how Microsoft Teams solved them• Why user adoption and training matter more than the technical migration itself• Managing contact centre users with Voca's presence controls, analytics, and supervisor dashboards• Lessons learnt about extension numbers, call transfers, and user expectations in Teams• How visibility and reporting encourage accountability in hybrid working environmentsThanks to AudioCodes, this episode's sponsor, for their continued support of Empowering.Cloud.

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• Working from Sea: Virgin Voyages Transforms Remote Work

  Nirmal Saverimuttu, CEO, at Virgin Voyages, and Michael Levy, CEO, at Numonix, discuss how Virgin Voyages is pioneering the work from sea movement with unlimited Wi-Fi and innovative remote work packages.Virgin Voyages' unique approach to crises —boutique hotel experience, no kids, free Wi-Fi, and no nickel-and-dimingHow Richard Branson's vision for free Wi-Fi for crew and passengers enabled the work from sea programmeWorking remotely from the Caribbean using Microsoft Teams with Starlink connectivityHow the shift to remote work post-COVID has made working from anywhere, even sea, a realityFor the full video, watch here.Thanks to Numonix, this episode's sponsor, for their continued support of Empowering.Cloud

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• What Cisco Rooms bring to Microsoft Teams Rooms

  Tom Richards, Senior Director, Strategy and Planning at Cisco, discusses the evolution of the Cisco and Microsoft partnership and how Cisco Microsoft Teams Rooms brings enterprise-grade management, AI capabilities, and multi-platform flexibility to Microsoft Teams Rooms.• How Cisco and Microsoft moved from competition to collaboration, delivering full MTR experiences without compromising RoomOS capabilities• The engineering behind containerising Android and MTR within RoomOS, creating a unified management architecture that scales to thousands of devices• Distance Zero AI at the edge: intelligent camera framing, microphone beamforming, and background noise removal that adapts in real time• Multi-platform flexibility allowing organisations to run native MTR mode or RoomOS UI mode with seamless Webex and Zoom integration• How Cisco devices are evolving beyond collaboration tools into workplace investments, providing occupancy sensors and building data for facilities teams• The MDEP (Microsoft Devices Ecosystem Platform) initiative and what it means for the future of Android-based Teams Rooms devicesThanks to Cisco, this episode's sponsor, for their continued support of Empowering.Cloud

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• Telcos Moving Into AI With Microsoft Teams and Copilot With Rick Garcia

  Rick Garcia, EVP Product & Marketing at Momentum, discusses moving from simple workflows to AI‑assisted experiences in the Microsoft stack, from SMS agents to contextual insights across Teams data. Find out how ideas proven in tools can translate into Outlook, Power Automate and Copilot, and what's next as Microsoft brings advanced AI capabilities into the platform more quickly.Packaging practical AI texting workflows that sales teams can adopt immediatelyTranslating "bleeding‑edge" ideas from third‑party automation platforms into Microsoft 365Using Power Automate and Azure AI to build real business solutions beyond basic attendantsWhy unified Teams, email, chat and SharePoint data enables true contextual insightsThe path from BI metrics to actionable signals for leaders and product teamsThanks to Momentum, this episode's sponsor, for their continued support of Empowering.Cloud

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• Microsoft Teams and AI Powered Workplace, Perspective From Ignite 2025

  Ilya Bukshteyn, Corporate Vice President for Microsoft Teams Calling Devices and Premium experiences, and Irena Andonova, who leads the Teams devices product team, discuss the latest in Microsoft Teams and AI Powered Workplace from Microsoft Ignite 2025.“Secure, Simple, Smart” -  URL protection, domain impersonation detection, and simplified threading and multi-tenant activity feedThe power of Work IQ and Copilot integration across chats, channels, calls and meetingsAmbient intelligence in Teams Rooms, including face and voice recognition for proper attribution in meeting transcripts and AI-powered note-takingTeams Admin Center AI for policy management using natural languageAI assistant in Teams Roomos Pro Management Portal for deployment, insights and estate management at scaleMicrosoft Devices Ecosystem Platform (MDEP) partnership to enhance Android device security, management and capabilitiesThanks to Ilya and Irena for their insights.

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