We sat down with Jennifer Webb from HR Vitals to break down the HR essentials every garage owner needs to understand. From contracts and onboarding to conflict, conduct and difficult conversations, Jen explains the practical steps that protect your people and your business.In this episode, you’ll hear about:- The most common HR mistakes garages make- What every employee contract should include- How to handle staff issues fairly and legally- Why documentation matters more than you think- The right way to approach sickness, conduct and capability- How good HR creates a stronger, safer and more stable workplace- If you employ people in the automotive industry, this is a must-watch conversation.Timestamps:00:00 – Why HR matters more than most garage owners realise02:17 – What HR Vitals actually does for the automotive industry04:22 – The most common HR problems inside independent garages07:25 – Quick wins for reducing pressure on owners and teams1:36 – Handling issues early and avoiding bigger problems later15:03 – Conduct and capability explained in clear terms20:18 – Values, behaviour and setting the right expectations27:03 – What workplace culture really looks like inside a workshop33:57 – Avoiding confrontation and how it impacts team behaviour38:51 – Scoring culture and understanding who fits the business43:19 – Why technicians lose motivation and direction49:26 – How HR strengthens retention and protects your business57:10 – Why your mindset affects how you manage people01:12:00 – How onboarding shapes the first months of employment01:23:10 – Recruiting the right people and building a stable team This episode is proudly sponsored by Castrol and The Race Group. Find out more below:Castrol: https://www.castrol.com/en_gb/united-kingdom/home.htmlThe Race Group: https://www.facebook.com/TheRaceGroup/?locale=en_GB
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1:33:07
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1:33:07
Hidden Struggles In The Automotive Industry
This week, we sit down with Ellen Plumer from Ben Charity, the organisation supporting everyone in the automotive industry.We talk openly about mental health, financial struggles, and the pressure of running or working in a garage. From business owners to technicians and suppliers, Ben offers free, confidential support when life gets tough.Listen to find out:- How Ben helps anyone in the trade- Why awareness can save lives- The shocking truth: two people in the automotive industry die by suicide every week- What garage owners can do to support their teams- How you can use Ben’s services for freeVisit ben.org.uk to learn more or get help today.On The Ramp is proudly sponsored by Castrol, supporting garages that keep Britain moving with trusted oils, lubricants and technology that powers performance every day.🔗 Learn more about Castrol Service: https://www.castrol.com/en_gb/united-kingdom/home.html Timestamps: 00:00 - Welcome and why this episode matters02:13 - What is Ben Charity and who do they support?06:27 - The unseen struggles in the trade08:42 - How Ben helps garage owners and their teams12:36 - Mental health, money, and business stress16:18 - The stats every garage owner should hear20:45 - The real cost of not looking after yourself or your staff25:22 - Coaching and counselling… what’s the difference?32:09 - Letting people help you40:37 - How every garage can spread the word about Ben55:18 - Why awareness keeps the industry strong
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59:26
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59:26
Inside D&D Autos Success - 36 MOTs a day!
From sweeping floors to running 36 MOTs a day...We sit down with Matthew Pestridge of D&D Autos to talk family business, garage growth, diagnostics, and why the trade’s future looks brighter than ever.This episode is sponsored by Castrol and The Race Group. To learn more about Castrol Service, please visit: https://www.castrol.com/en_gb/united-kingdom/home.html00:00 – Meet Matthew from D&D Autos Alex and Nathan welcome Matthew Pestridge and introduce his family-run garage in Ashford.01:00 – How It All Started. The story of how Matt’s dad founded D&D Autos back in 1993.04:00 – Growing Up in the Garage. Matthew shares early memories, family roles, and what made him join the trade.07:00 – From Apprenticeship to Ownership. How Matthew learned the ropes, from college days to running the business.10:00 – Building a Bigger Workshop. The move to an 11,000 sq ft site during the 2008 crash — and surviving it.17:00 – Training, Tech & Diagnostics. Why D&D Autos invest heavily in upskilling, tools, and ADAS calibration.25:00 – Running a Family Business. How three siblings keep a large, busy garage running without fallouts.31:00 – Recruiting & Retaining Techs. Matthew's take on hiring, training, and keeping good people in the trade.45:00 – Plans for Expansion. Looking ahead to a second site and growing the D&D Autos brand.58:00 – Lessons for Garage Owners. Matthew's advice on growth, teamwork, and staying hands-on with the trade.
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1:16:29
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1:16:29
Why Data Is The Real Driver of Success
Tina Drayson returns to On the Ramp to talk about the data every garage owner must track. From workshop efficiency and labour recovery to front of house sales and cash flow, this episode strips it back to the numbers that make or break your business.If you have ever wondered why your team is busy but the bank balance is not, this is the one to listen to.Powered by Castrol and The Blend.
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1:13:40
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1:13:40
Is this the biggest opportunity in the Motor Trade in the next 5 years?
Alex and Nathan are joined by Tim Guidotti (The Fleet Guy) to talk about the rise of fleet work, the importance of building relationships with fleet managers, and how garages can adapt to the industry shift away from private vehicle ownership.We also ask the question - why should a busy garage be concerned about fleet work today?Tim also shares details about upcoming Fleet Guy training, Q&A webinars https://thefleetguy.co.uk , and his session at The Blend. https://www.theblend.events
About On The Ramp - The Independent Automotive Garage Owners Podcast.
We have a simple mission; to connect as many independent garages as possible, with the aim of sharing knowledge and helping to raise the standards of the independent automotive industry.
Listen to On The Ramp - The Independent Automotive Garage Owners Podcast., The Car Podcast with Chris Harris & Friends and many other podcasts from around the world with the radio.net app
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