Making Complaints Count is our podcast where we'll be exploring the power of complaints and how organisations can use them to listen, learn and improve.
Each...
Acting Ombudsman Rebecca Hilsenrath kicks off the first episode of our brand new podcast, Making Complaints Count. Joined by her Private Secretary, Faye Glover, she talks about her upbringing, priorities and future plans as Ombudsman.
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25:51
Radio Ombudsman #33 | Rob Behrens reflects on seven years as the Ombudsman
In a very special episode of Radio Ombudsman, Rob Behrens takes the hot seat as he’s interviewed by his Private Secretary, Faye Glover. As his term comes to an end, he reflects back on seven years as the Ombudsman, his early life and career, and shares his future plans.
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29:28
Radio Ombudsman #32 | Dr Sooj on making health advice go viral and battling misinformation
In our latest episode, GP and social media sensation Dr Sooj speaks to Ombudsman Rob Behrens about tackling health misinformation online and how he uses social media to inform, educate and entertain.
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30:17
Radio Ombudsman #31 | Adam Wagner on defending human rights in extraordinary times
In the latest episode of Radio Ombudsman, Adam Wagner, leading barrister in public law and human rights cases, speaks to Rob Behrens about the importance of protecting human rights.
They discuss the development of the Universal Declaration of Human Rights, the impact of COVID-19 and the important role the Ombudsman plays in defending human rights.
They also talk about Adam's hugely successful UK Human Rights blog and how he uses social media to keep people informed.
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34:40
Radio Ombudsman #30 | Melissa Mead on raising awareness of sepsis after the loss of her son
Melissa's son William died from sepsis in 2014. In the ten years since, Melissa has dedicated her life to raising awareness of the condition. In 2019, Melissa was awarded an MBE for her efforts. In this podcast, Ombudsman Rob Behrens speaks to Melissa about the loss of her son, campaigning to raise awareness and what needs to change going forward.
Making Complaints Count is our podcast where we'll be exploring the power of complaints and how organisations can use them to listen, learn and improve.
Each episode we'll be joined by experts working in the health and public sector, complaints champions and those who have experienced the complaints journey first-hand.
UK