Talking HealthTech

In this episode of Talking HealthTech, guest host Dr Max Mollenkopf sits down with Graham Denyer, GP and Medical Director at Tend, a hybrid digital and physical primary care provider operating across New Zealand.
Together they unpack what it really takes to redesign general practice from the ground up, and why getting it right matters more than ever.
Graham walks through how New Zealand's capitated funding model shapes the day-to-day reality of general practice, and why the blended model of government subsidy and out-of-pocket costs creates both opportunities and real tensions for patients and providers alike.
The discussion also touches into how Tend has built a fully integrated care model that brings together digital technology, telehealth, and physical clinics in a way that feels seamless for patients and clinicians.
There is also a candid look at the role of data and AI in lifting the quality of clinical records, how open notes are changing the relationship between patients and their care teams, and why benchmarking clinician performance across a large network is uncomfortable but necessary.
The episode also digs into Tend's approach to equity, particularly the work being done to improve access and outcomes for Māori and Pacific communities, and why well-designed digital tools can close gaps rather than widen them.
Since the recording of this episode, Tend has announced it is entering into an agreement to purchase Green Cross 'The Doctors' (pending shareholder approval). This network of 65 clinics across New Zealand will roughly triple Tend's footprint, and will see Māori iwi becoming one of the largest shareholders.
More information can be read in Tend's press release here.
Key Takeaways
🧑‍⚕️ Capitated Funding Model in NZ
The New Zealand primary care funding model is based on capitation, with a blend of government funding and patient co-pays, driving unique incentives and challenges.
🌐 Integrated Digital & Physical Care
Tend combines digital platforms and bricks-and-mortar clinics, allowing for unified health records and seamless patient journeys across online and in-person services.
📈 Data, AI, and Open Notes
Tend leverages AI for scribing and standardising clinical records, open notes for patient transparency, and centralised data to drive quality and continuity across care teams.
🌏 Equity and Access Initiatives
Specific strategies are in place to improve primary care access for Māori and Pacifica communities, with representation at the board level and targeted service design.
👩‍🔬 Multidisciplinary, Team-Based Care
Tend’s model supports distributed care teams, drawing on nurses, nurse practitioners, and pharmacists, positioning the GP as a team leader rather than sole provider.

Timestamps
00:00 - Introduction
02:03 - New Zealand’s capitation model
07:11 - Hybrid physical and digital clinics
12:55 - Unified technology/app experience
13:59 - Right channel, right care approach
21:15 - Telehealth workforce and flexibility
25:46 - Pricing, co-pays, and structure
28:54 - Data quality and AI scribe
44:12 - Clinical benchmarking and open data
54:59 - Māori and Pacifica health equity
01:03:21 - GP productivity and team-based care

Check out the episode and full show notes on the Talking HealthTech website.
If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotes
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Mentioned in this episode:
THT+ Digital Health Career Toolkit
Explore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.
THT+ Digital Health Career Toolkit
Explore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.
THT+ Digital Health Career Toolkit
Explore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.

In this episode of Talking HealthTech, Dr Max Mollenkopf sits down with Steven Lu, co-founder and medical director at EverLab.
The conversation explores the evolution of primary care through EverLab's preventative and personalised health model.
Topics include data consolidation, patient empowerment, healthcare branding, and the role of technology in general practice, as well as the nuances around preventative testing such as whole-body MRI.
Steven and Max dig into the real challenges of building a healthcare model that puts prevention first, from navigating the complexities of Medicare funding and GP identity to scaling clinical excellence across a growing network of clinicians.
They also get candid about the longevity medicine hype, what good medicine actually looks like in this space, and why behaviour change is just as important as clinical advice.

Key Takeaways
✨ The role of data consolidation: Everlab collects patients’ health records, empowering both clinicians and patients with consolidated, accessible data to support personalised preventative care.
🔄 Primary care branding and evolution: The decision to avoid “general practice” branding is discussed, highlighting how patient perceptions and government funding models shape engagement and commercial viability.
🤝 Patient engagement and experience: High-quality, engaging customer experience is positioned as essential for behaviour change, increased trust, and long-term continuity of care.
💻 Technology as a driver: Technology, from patient interfaces to clinical audit tools, streamlines high-quality care and creates scalable models beyond traditional GP practices.
🧪 Preventative testing and consent: Discussion of commercially popular preventative tools like whole-body MRI, with a focus on appropriate use, informed consent, and aligning clinical outcomes with business models.

Timestamps
00:00 - Meet Everlab: mission & approach
04:41 - Consolidating health data for care
06:09 - Target audience and shifting focus
08:38 - Rethinking general practice branding
13:09 - Longevity & preventative care models
17:20 - Defining functional & integrated medicine
21:51 - Preventative care—systemic challenges
27:50 - Consumer experience in healthcare
35:18 - Quality, speed, cost trade-offs
40:05 - Scaling and standardising clinical care
57:34 - Preventative tests: whole body MRI
01:09:04 - Aligning commercial and clinical outcomes

Check out the episode and full show notes on the Talking HealthTech website.
If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotes
And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.
Mentioned in this episode:
THT+ Digital Health Career Toolkit
Explore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.
THT+ Digital Health Career Toolkit
Explore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.
THT+ Digital Health Career Toolkit
Explore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.

In this episode of Talking HealthTech, Peter Birch speaks with Brendan Tang and Peter Rady from Medicity.
Together, they discuss EVE, a digital health platform improving maternity care, supporting parents, and optimising outcomes in the crucial first 2,000 days of life.
The discussion covers the strategic framework behind early childhood health, the ways technology can enhance communication between hospitals and clinicians, and how feedback from both clinicians and families drives EVE's development.
They also explore the real-world impact of the platform, including how one Melbourne hospital reduced maternal hypertension and hyperemesis admissions by 50%, the economic case for early intervention, and why getting the first 2,000 days right has consequences that reach well beyond the maternity ward.
The conversation also touches on the importance of building support networks that extend beyond the mother, and the challenge of scaling digital solutions equitably across communities.
Looking further ahead, Brendan and Peter R share their vision for what prevention-focused perinatal care could look like at a state and national level.

Key Takeaways
🍼 Focusing on the first 2,000 days, from conception to age five, can transform a person’s lifelong health and reduce social and economic burdens.
📱 EVE delivers hospital-curated information, communication tools, and community support directly to parents via a mobile app, improving engagement and health outcomes.
🏥 Maternity hospitals using EVE have seen up to a 50% reduction in maternal health admissions from early intervention based on remote monitoring and direct messaging.
🤝 EVE adapts and evolves based on ongoing feedback from parents, clinicians, and healthcare systems to address real-world needs.
🌏 The next steps for EVE involve expanding beyond individual hospitals to state and country-wide implementations to maximise impact.

Timestamps
01:03 - Medicity’s evolution and focus
02:21 - The “First 2,000 Days” strategy
03:44 - Tools to improve early years
06:07 - Brain development importance
12:19 - Hospital outcomes with EVE
16:46 - Community and loneliness support
19:38 - Appointment and immunisation tools
22:33 - Building based on feedback
28:03 - Scaling EVE state and nationwide

Check out the episode and full show notes on the Talking HealthTech website.
If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotes
And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.
Mentioned in this episode:
THT+ Digital Health Career Toolkit
Explore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.
THT+ Digital Health Career Toolkit
Explore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.
THT+ Digital Health Career Toolkit
Explore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.

In this episode of Talking HealthTech, Peter Birch sits down with Dan Burke, Managing Director at Magentus, and Ben Richardson, CEO at Labflow, for a wide-ranging conversation about the state of pathology in Australia and the broader Asia-Pacific region.
With half a billion pathology tests processed in Australia every year and a workforce of only 2,500 pathologists, the sector is under significant pressure.
Dan and Ben unpack what that means for labs trying to modernise without disrupting the critical services that clinicians and patients depend on every day.
The discussion covers the growing role of artificial intelligence in diagnostic settings, exploring where AI is already delivering practical value and where human oversight remains non-negotiable.
The episode also digs into the challenge of legacy technology, making the case for incremental, modular modernisation over risky large-scale overhauls that can put operations at risk.
Beyond the technology, the conversation explores how consumer expectations are reshaping pathology, from the direct-to-consumer testing boom across Asia-Pacific markets to the rise of genomics and personalised medicine.

Key Takeaways
🔬 The pathology sector in Australia faces a significant workforce shortage and increasing test complexity, putting pressure on digital transformation in labs
🧩 Incremental modernisation and interoperability are addressed as more practical than full system replacements for pathology lab infrastructure
🧑‍⚕️ AI in diagnostics is positioned as a support tool for clinicians and administrative workflows, rather than replacing human experts
🌏 Consumer-driven demand, particularly in APAC markets like India and Malaysia, is accelerating digital adoption and expectations for health data access
🧬 The falling cost of genomics and genetics is setting the stage for personalised preventive healthcare and more targeted diagnostics

Timestamps
00:00 - Introductions & episode overview
00:54 - What is Magentus?
01:55 - The origin of Lab Flow
03:48 - The pathology landscape in 2026
08:42 - Fragmentation & technology challenges
13:58 - Incremental modernisation explained
17:38 - Interoperability & complexity in labs
19:05 - Role of AI in laboratory services
25:57 - Social perspectives on AI in healthcare
29:25 - Genomics, personalisation, and the future

Check out the episode and full show notes on the Talking HealthTech website.
If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotes
And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.
Mentioned in this episode:
THT+ Digital Health Career Toolkit
Explore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.
THT+ Digital Health Career Toolkit
Explore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.
THT+ Digital Health Career Toolkit
Explore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.

In this episode of Talking HealthTech, Peter Birch speaks with Paula Stephenson (Executive Director of Clinical Excellence, Mercy Health), Bianca Todd (Improvement Innovation Advisor, Western District Health Service), The Hon. Victor Dominello (CEO, Future Government Institute), and Dan Michelson (CEO, RLDatix).
The conversation explores the evolving landscape of healthcare compliance, workforce management, and digital transformation across the health sector.
It also examines the practical impact of AI and emerging technologies on healthcare delivery, organisational change, and patient care.
The discussion highlights the growing importance of accessible and meaningful data in improving quality, safety, and patient outcomes, alongside the challenges organisations face when modernising legacy systems and fragmented workflows.
Speakers reflect on the role of interoperability, digital maturity, and leadership in shaping more connected healthcare environments, while also examining how AI is influencing decision making, workforce planning, and service delivery.
The episode also delves into the cultural side of technology implementation, including change fatigue, clinician engagement, and the importance of building values-driven teams that can support long-term transformation.
This episode was recorded at the RLDatix Connected Health and Care Summit for Asia Pacific in 2026, capturing discussions from healthcare leaders and technology innovators during the event.

Key Takeaways
💡 Patient-centred care is the focus of digital and AI innovation in healthcare.
💡 Transitioning from paper to digital systems brings both challenges and opportunities for compliance, efficiency, and workforce management.
💡 Change management and team engagement are crucial for successful technology adoption in clinical environments.
💡 Breaking down data silos is essential for harnessing the full value of AI in healthcare.
💡 Organisational values and a customer-obsessed approach drive better outcomes in healthcare technology projects.

Timestamps
00:00 – Peter Birch: Episode and event introduction
00:42 – Paula Stephenson, Executive Director, Clinical Excellence, Mercy Health
07:57 – Bianca Todd, Improvement Innovation Advisor, Western District Health Service
16:08 – The Hon. Victor Dominello, CEO, Future Government Institute
21:29 – Dan Michelson, CEO, RLDatix

Check out the episode and full show notes on the Talking HealthTech website.
If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotes
And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.
Mentioned in this episode:
THT+ Digital Health Career Toolkit
Explore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.
THT+ Digital Health Career Toolkit
Explore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.
THT+ Digital Health Career Toolkit
Explore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.