Talking HealthTech

In this episode of Talking HealthTech, Peter Birch speaks with Sergei Shutov, Don Woodlock, Dr Tullawat Pacharapha, Dr Apichai Chaiyaroj and Dr Trent Dean to discuss hospital digital transformation, regional innovation, interoperability and AI integration in healthcare across Asia-Pacific.
The episode, recorded live during InterSystems Asia READY 2026 in Bangkok, provides a snapshot of conversations with healthcare executives and technology partners on their strategies for modernisation, collaborative approaches, and the challenges and opportunities unique to the region.
Their discussion includes the role of integration in building a strong digital foundation, the importance of bringing clinicians into the design of new systems, and the rise of AI scribes and ambient documentation.
The guests also discuss the promise of the FHIR standard for data interoperability, the gradual journey of building trust in AI, and the need to keep patient experience, privacy and safety at the centre of every decision.
They also share how hospitals in Australia and Asia are approaching the shift from reactive to proactive, preventive care.

Key Takeaways
🦾 AI adoption is being driven aggressively in Asia-Pacific, with both operational and clinical opportunities emerging
🌏 Hospitals in the region can leapfrog legacy issues by moving directly from paper to advanced digital platforms
🔗 Integration and interoperability remain fundamental challenges; Data lakes and FHIR standards are critical focus areas
🫱🏼‍🫲🏽 Partnerships and collaborative ecosystems between vendors, clinicians, and IT leaders are essential for successful transformation
⏳ Clinician and patient perspectives on digital change need continuous engagement, co-design, and focus on trust

Timestamps
00:00 – Intro
00:41 – Sergei Shutov, Managing Director, Banksia Global
07:06 – Don Woodlock, President, InterSystems
16:49 – Dr Trent Dean, CEO, Gateway Health
25:33 – Dr Tullawat Pacharapha, COO, Vejthani International Hospital, Thailand
29:05 – Dr Apichai Chaiyaroj, Assistant Hospital Director, BNH Hospital, Thailand

Check out the episode and full show notes on the Talking HealthTech website.
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Mentioned in this episode:
Use the free Talking HealthTech Glossary for plain-English explanations of digital health terms, acronyms and concepts across the industry: talkinghealthtech.com/glossary.

In this episode of Talking HealthTech, Peter Birch speaks with Brett Sellars, Head of Clinical Solutions, and Chris Reid, Platform Specialist, from Healthcare Logic.
The conversation looks at data-driven decision-making in healthcare, the evolution and real-world use of command centres, and how the strategic use of information can improve patient outcomes and operational efficiency.
The trio discusses the importance of clinician-led co-design, balancing technology with human factors and the challenges of introducing new solutions across diverse healthcare settings.
They also cover why dashboards and alerts need to be tailored to each role, how change fatigue affects hospital staff and why AI and automation should be approached with care.
The episode also touches on the value of connecting hospitals in Australia and overseas so lessons learned in one setting can help improve care in another.

Key Takeaways
🩺 Co-design between clinicians and tech teams is critical for practical data solutions in healthcare
🔍 Real-time data enables preemptive, informed responses rather than reactive "firefighting"
📊 It’s essential to tailor data displays and tools to the roles and needs of users, from executives to front-line clinicians
🤝 Change management and end-user adoption are crucial for technology to affect daily clinical workflows
🌏 Sharing knowledge and playbooks across organisations contributes to collective improvements in Australian and global health systems

Timestamps
00:00 - Episode and guest introductions
01:02 - Brett Sellars shares clinical background
02:26 - Chris Reid discusses data’s patient impact
05:29 - Real-world impact of real-time data
08:43 - Determining relevant data for clinicians
12:41 - Co-design and resolving stakeholder needs
14:51 - Visualisation, roles, and change management
20:00 - Readiness of healthcare systems for implementation
24:53 - Direction of healthcare technology and AI’s role
29:33 - Brett Sellars on leaving a positive legacy in healthcare

Check out the episode and full show notes on the Talking HealthTech website.
If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotes
And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.
Mentioned in this episode:
Use the free Talking HealthTech Glossary for plain-English explanations of digital health terms, acronyms and concepts across the industry: talkinghealthtech.com/glossary.

In this episode of Talking HealthTech, Peter Birch speaks with Andrew Pearce from HIMSS, Lily Liu, Director of Digital Health at Western Health, Aurel Qian from SenseTime Medical, and Dr Jong-Soo Choi from Samsung Medical Center about digital transformation, AI, and healthcare system innovation across the Asia-Pacific region.
The conversation covers approaches to digital benchmarking, connected care, shadow AI, AI adoption infrastructure, and robotics in hospital logistics.
Recorded during HIMSS26 Asia Pacific in Singapore, this episode brings together a range of perspectives from across the region, each guest offering a different lens on what it takes to modernise healthcare at scale.
From navigating legacy hospital systems to building the networks and standards that support safe, sustainable AI adoption, the discussions explore what's really driving digital transformation on the ground.
They also look at what still needs to be solved before technology can deliver on its promise for patients and staff alike.
This episode is part of our HIMSS26 APAC coverage, recorded live in Singapore. Catch the rest of the conversations in the Talking HealthTech @ HIMSS26 APAC on YouTube, or on your favourite podcast platforms.

Key Takeaways
💡 The HIMSS global standards offer consistent benchmarking for digital health maturity across diverse Asia-Pacific health systems, enabling collaboration and knowledge sharing.
🤝 Connected care remains a central priority for APAC governments, focusing on interoperability across hospitals, clinics, and aged care to drive improved patient outcomes.
🦾 AI is increasingly woven into healthcare, from "shadow AI" practices within organisations to structured infrastructure aiding clinical decisions and operations.
🔋 Acceptance of AI in healthcare is shaped by government policy, infrastructure, and public engagement, with APAC nations like China advancing large-scale deployment strategies.
🤖 Automation, such as robotics in hospitals, is reducing manual workloads and enabling clinicians, especially nurses, to focus on direct patient care.

Timestamps
00:11 - Peter Birch, Host Introduction
00:41 - Andrew Pearce, Vice President, Analytics and Global Advisory Lead, HIMSS
07:30 - Lily Liu - Director, Digital Health, Western Health, Divisional Director, Digital Health, Western Health
12:50 - Aurel Qian, Co-founder and Chief Medical Officer, SenseTime Medical
23:57 - Dr Jong-Soo Choi, CTO, Samsung Medical Center

Check out the episode and full show notes on the Talking HealthTech website.
If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotes.
And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.
Mentioned in this episode:
Use the free Talking HealthTech Glossary for plain-English explanations of digital health terms, acronyms and concepts across the industry: talkinghealthtech.com/glossary.

In this episode of Talking HealthTech, Peter Birch speaks with Jacqueline Leeds, CEO of Rauland Australia and New Zealand, alongside a panel of leaders working across digital health.
Panellists include Tim Leen, Acting Director at the Office of Medical Research and Innovation, WA Health, Claire Lake, Chief Nursing Information Officer at Sydney Children's Hospitals Network, Brad Guelfi, Senior Solution Architect at St John of God Healthcare, and Vickie Knight, General Manager, Clinical Services at Rauland.
The discussion explores digital transformation in healthcare as Western Australia enters the largest health system expansion in its history.
The panel looks at the integration of technology across hospitals, lessons learned from real-world system deployments, and why bringing clinicians and end users along from the start is so important.
They also share their views on workflow mapping, communication, governance and the importance of collaboration between clinicians, executives and technology providers.
This episode was recorded live at an event hosted by Rauland Australia & New Zealand in Kings Park, Perth, on Wednesday, 12 August 2026.

Key Takeaways
💡 Unified digital platforms and single device strategies can lead to more streamlined communication and reduced alarm fatigue in healthcare settings.
💡 Lessons learned from past technology implementations, including failures, are critical to improving future digital healthcare projects.
💡 Including end users, especially clinicians and frontline staff, at every stage of technology design and rollout ensures new systems are truly fit for purpose.
💡 Effective communication and change management are essential when implementing large-scale digital health projects, especially in complex environments.
💡 Proper resourcing, strong governance, and collaborative leadership models help deliver sustainable and effective digital transformation.

Timestamps
00:00 - Episode introduction and event context
01:18 - Jacqueline Leeds outlines Rauland's history and Concentric Care platform
10:04 - Claire Lake discusses new hospital digital deployments
12:05 - Tim Leen shares healthcare innovation and technology experiences
14:09 - Vickie Knight reflects on bridging clinical and technology roles
15:41 - Brad Guelfi describes building technology-enabled hospitals
32:04 - Advice for healthcare leaders on digital strategy
34:06 - Communicating and managing digital change
37:00 - The importance of resourcing transformation projects

Check out the episode and full show notes on the Talking HealthTech website.
If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotes
And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.
Mentioned in this episode:
Use the free Talking HealthTech Glossary for plain-English explanations of digital health terms, acronyms and concepts across the industry: talkinghealthtech.com/glossary.

In this episode of Talking HealthTech, Peter Birch speaks with Bin Rong, CEO, and Bowen Zheng, Head of Engineering at Facere AI.
The discussion explores how Facere AI is tackling administrative inefficiencies in healthcare through AI-powered solutions such as document routing, automated workflows, and AI receptionist technology.
The conversation covers the founding story of Facere AI, which began after the team saw how much time social workers spent on paperwork instead of helping people directly.
Bin and Bowen share why building an AI receptionist demo is simple but making it work in a real clinic is far more difficult, and how the team has worked to balance cost, speed, and intelligence.
They also discuss how their voice agent now responds in under two seconds and completes roughly 70% to 75% of calls, compared with about 20% for many generic AI receptionists.
The episode looks at how automated referral workflows keep admin staff in control, whether patients should always know when they are speaking with AI, and the company's vision for future automation, while emphasising a clear boundary from clinical judgement areas.

Key Takeaways
🤖 AI can relieve admin burdens in healthcare by automating document routing, allocation, and phone reception tasks, enabling staff to focus on patient care.
📞 Building a reliable AI receptionist for real-world clinics is complex, with challenges like accuracy, latency, and cost forming the "impossible triangle" of requirements.
🚦 Facere AI's technology pushes the envelope in speed and understanding, achieving sub-2-second latency and higher call completion rates compared to leading global systems.
📈 The vision is to automate up to 95% of daily non-clinical workflows, increasing efficiency without replacing jobs, but always keeping human staff in decision-making roles.
🩺 Facere AI intentionally avoids automating clinical judgement or high-level professional assessments, focusing solely on non-clinical, manual admin tasks.

Timestamps
00:00 — Episode introduction and guest backgrounds
03:27 — Healthcare admin burdens and company founding story
05:01 — Automating document routing and AI receptionist explained
07:26 — Technical challenges in live AI reception and solutions
12:54 — Demo: Automated referral and appointment workflow
19:48 — Vision for broader healthcare workflow automation
22:06 — What Facere AI will and won’t automate in healthcare

Check out the episode and full show notes on the Talking HealthTech website.
If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotes
And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.
Mentioned in this episode:
Use the free Talking HealthTech Glossary for plain-English explanations of digital health terms, acronyms and concepts across the industry: talkinghealthtech.com/glossary.