Gartner ThinkCast

Many companies cut talent in pursuit of AI value. Now they're discovering what was lost in the process.
In this episode, we explore a shift taking place in organizations' AI journeys: after an initial rush to pursue productivity gains and cost savings, many leaders are rediscovering that human expertise is essential to realizing AI's full value. Gartner Senior Executive Partner Denise McCurdy joins us to share what she's hearing directly from CIOs as they navigate mounting pressure to deliver AI outcomes, implement agentic AI and prepare for new operating models — all while preserving the people, knowledge and relationships that drive lasting transformation.
 
You'll learn:
Why productivity gains alone rarely create lasting AI value
The difference between "blue money" and "green money" outcomes
How organizations are rehiring talent they initially replaced
Why CIOs must deepen collaboration with CFOs and business leaders
 
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See why Gartner is the world authority on AI

In this episode of Gartner ThinkCast, we explore how executive conversations about AI are rapidly evolving — and why focusing on ROI alone is no longer enough. Drawing from his standout session from Gartner CIO Leadership Forum, VP Analyst Nate Suda unpacks three distinct C-suite perspectives shaping AI strategy today: value, workforce and operating philosophy.
 
You'll learn:
The three critical AI conversations happening across the C-suite
Why ROI is no longer a sufficient measure of AI success
How "human-plus" work and shifting team boundaries are reshaping the organization
What defines an AI-shaped enterprise and how to start thinking like one

 
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Learn how to communicate AI's value
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See why Gartner is the world authority on AI

In this episode of Gartner ThinkCast, we dive into what strong leadership really looks like when the path ahead is unclear. From economic disruption to AI-fueled transformation, uncertainty is now a defining feature of the business landscape.
Gartner expert Mary Mesaglio returns to offer a succinct and timely playbook. Drawing from conversations with CEOs, CIOs and senior leadership around the globe, Mary shares three practical strategies for leading through volatility, ambiguity and change. Learn why clear communication, hyper-focused priorities and transparent guiding principles are the essential tools every executive and new leader needs today.
 
You'll learn:
Why corporate-speak fails in times of change and what to say instead
The 10x10x10 rule for reinforcing priorities with your team
How guiding principles offer stability and direction

 
Dig deeper:
See why Gartner is the world authority on AI
Try out AskGartner for more AI-powered insights
Learn how to create a strategic workforce plan

AI is delivering pockets of productivity, but far less business value than expected.
In this episode of Gartner ThinkCast, Distinguished VP Analyst Fran Karamouzis explores why so much AI ROI remains stuck inside organizations, never reaching the bottom line. While many leaders expect gains in individual productivity to translate directly into financial outcomes, legacy processes, siloed structures and outdated operating models often prevent that value from scaling. In a preview of a recent standout webinar, you'll hear what it really takes to unlock measurable impact — from rethinking how work flows across teams, to redesigning end‑to‑end processes, and leading the organizational change required to make AI stick.
 
You'll learn:
Why productivity gains alone don't guarantee financial returns
Where AI value gets trapped inside workflows and operating models
How to redesign work around end‑to‑end outcomes, not individual tasks
What it takes to lead organizational change and consistently convert AI into ROI

 
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Register to watch the full "Value is Trapped" webinar
Learn how to prove quantifiable value from AI
See why Gartner is the world authority on AI

AI is pushing the services industry into a new kind of competitive divide.
In this episode of Gartner ThinkCast, Gartner experts Craig Lowery and Scott Frederick explore the growing split in AI services — where platform-driven, AI-enabled providers are accelerating ahead, and digital-only models are struggling to keep up. From autonomous agents and intelligent service delivery platforms to the rise of "phygital" experiences, they unpack how AI is moving beyond apps into real-world environments — and what that means for competition, growth and strategy.
 
You'll learn:
Why the AI services market is splitting and who's winning
How AI agents and platforms enable "growth without growth"
Why hyperscalers threaten digital-only service strategies
Where "phygital" experiences create new competitive advantage

 
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Download the Top 3 Priorities for Tech Services Leaders
Learn more about Gartner for Tech Services Practice Leaders
See why Gartner is the world authority on AI