Business Leader

Adrian Blair talks to Sir Richard Harpin about taking over from Trustpilot's founder in 2023 and how discipline turned a loss-making EBITDA position into a business now targeting 30% margins by 2030. Drawing on lessons from Just Eat and running Dext as a non-founder CEO, Blair reflects on what it takes to succeed a founder — respecting their ambition while building on the culture they left behind. He explains how Trustpilot has become one of the biggest beneficiaries of the AI search era and why "genuine human feedback" has become essential to AI answer-engine strategies. Blair also lives by the mantra "never let a good crisis go to waste": he rebuilt confidence after a short-seller report wiped 30% off the share price in a single day, and he shares his hiring philosophy for senior teams — including why you should always meet a candidate in person before hiring them.

Subscribe to the Business Leader Podcast for weekly entrepreneur stories from founders and CEOs who’ve built and scaled great businesses. Join the Business Leader community for coaching, peer to peer forums and exclusive learning events. Sign up to our free weekly newsletter at businessleader.co.uk/newsletters.

Business Leader is a membership community for ambitious CEOs and founders of mid-sized UK companies, designed to help them grow with purpose through strategic support, peer-to-peer learning, expert coaching, and high-impact events. Sign up for our Business Leader newsletter here.
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Eric Ries, author of the bestselling The Lean Startup which sold over 2 million copies, joins Sir Richard Harpin to discuss his new book Incorruptible. Fifteen years after redefining entrepreneurship with concepts like the MVP and the pivot, Ries turns his attention to a different threat: what he calls "financial gravity" - the corporate governance norms and regulatory standards that can erode a founder's integrity and long-term vision even after early success. They discuss why pivoting is a change in strategy without a change in vision, how founders like Costco's Jim Sinegal built "governance fortresses" to protect long-term thinking, and why Ries founded the Long-Term Stock Exchange to reward companies that resist short-term pressure. Ries shares advice on when startups should take investment, the benefits of employee ownership and explains how trust is the most valuable asset that an organization can have. Also, his tips on how to harness AI in a better way that allows the human and the AI to be much closer to collaborators than to delegators.

Subscribe to the Business Leader Podcast for weekly entrepreneur stories from founders and CEOs who’ve built and scaled great businesses. Join the Business Leader community for coaching, peer to peer forums and exclusive learning events. Sign up to our free weekly newsletter at businessleader.co.uk/newsletters.
Business Leader is a membership community for ambitious CEOs and founders of mid-sized UK companies, designed to help them grow with purpose through strategic support, peer-to-peer learning, expert coaching, and high-impact events. Sign up for our Business Leader newsletter here.
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In the second part of our interview with Sharmadean Reid MBE, we chart the rise and fall of beauty tech platform Beautystack, what it really takes to secure venture capital investment, and the launch of her latest venture – luxury bathing brand 39BC. Reid tells Sir Richard Harpin how she "collects people" and turns her network into her greatest business asset, why she swears by a paid business coach, and what she wishes she'd done differently at Beautystack. She also makes the case for storytelling as the single most important skill any entrepreneur can have — and explains why failing to document your playbook could be the most expensive mistake you ever make.

Subscribe to the Business Leader Podcast for weekly entrepreneur stories from founders and CEOs who’ve built and scaled great businesses. Join the Business Leader community for coaching, peer to peer forums and exclusive learning events. Sign up to our free weekly newsletter at businessleader.co.uk/newsletters.
Business Leader is a membership community for ambitious CEOs and founders of mid-sized UK companies, designed to help them grow with purpose through strategic support, peer-to-peer learning, expert coaching, and high-impact events. Sign up for our Business Leader newsletter here.
Hosted on Acast. See acast.com/privacy for more information.

Sharmadean Reid MBE started working as a hotel chambermaid in Wolverhampton when she was 14 years old, before learning the lingo of business while waiting tables at the business Rotary Club of the hotel. Her career has been driven by the 'two wolves' inside of her – artistic and business. Reid has spent twenty years at the intersection of beauty, technology and women's empowerment. With a real talent for spotting trends, she founded a cult nail salon in Dalston called WAH Nails, before creating the tech platform Beautystack, a women's business community The Stack World, and most recently the luxury bathing brand 39BC.

In the first part of the interview with Sir Richard Harpin, she talks about what it takes to build a business from scratch, learning to ask for anything and overcoming fear of “no” as well as learning to “never split the difference”. She also shares her views on why aren’t there more successful female entrepreneurs in the UK and how domestic cognitive load can lead to burnout.

Stay tuned for part two, next week.

Subscribe to the Business Leader Podcast for weekly entrepreneur stories from founders and CEOs who’ve built and scaled great businesses. Join the Business Leader community for coaching, peer to peer forums and exclusive learning events. Sign up to our free weekly newsletter at businessleader.co.uk/newsletters.
Business Leader is a membership community for ambitious CEOs and founders of mid-sized UK companies, designed to help them grow with purpose through strategic support, peer-to-peer learning, expert coaching, and high-impact events. Sign up for our Business Leader newsletter here.
Hosted on Acast. See acast.com/privacy for more information.

When Paula MacKenzie took over as CEO in 2022, PizzaExpress had been through seven CEOs in eleven years, a billion-pound debt restructuring, 73 restaurant closures, and a pandemic that decimated the casual dining sector. Four years on, she has refurbished three quarters of the estate, grown a loyalty app to four million members, and is targeting 1,000 restaurants worldwide by 2030. In this episode, Sir Richard Harpin, the host of the Business Leader podcast, delves into the numbers, the decisions, and the leadership thinking behind the business turnaround — including why profits fell even as revenue rose, what a refurbishment actually does to a restaurant's economics, and how MacKenzie is expanding PizzaExpress into new formats and new markets.They also cover her career journey — from Ernst & Young auditor to Diageo, GSK, Innocent Drinks and eleven years at KFC — what it takes to go cross-functional and make yourself the obvious CEO candidate, and the leadership lessons she has taken from four years running one of Britain's most scrutinised businesses. And, her advice to the new Chancellor of the Exchequer.

In this episode:
What PizzaExpress actually looked like when MacKenzie walked in — and the one thing the business needed most
Why she changed much of the leadership team in her first months, and what a CEO transition coach told her before she even started
How the loyalty app grew to four million members
The refurbishment programme — and why underinvested restaurants are delivering 5–10% revenue uplifts
The 1,000 restaurant target — and the new formats, franchise markets and US ambitions behind it
Her four-stage playbook for any new CEO: arrive, assimilate, articulate, accelerate
Why she believes you cannot overcommunicate — and how she mystery shops her own restaurants

Subscribe to the Business Leader Podcast for weekly entrepreneur stories from founders and CEOs who’ve built and scaled great businesses. Join the Business Leader community for coaching, peer to peer forums and exclusive learning events. Sign up to our free weekly newsletter at businessleader.co.uk/newsletters.
Business Leader is a membership community for ambitious CEOs and founders of mid-sized UK companies, designed to help them grow with purpose through strategic support, peer-to-peer learning, expert coaching, and high-impact events. Sign up for our Business Leader newsletter here.
Hosted on Acast. See acast.com/privacy for more information.