The ITSM Practice: Elevating ITSM and IT Security Knowledge

• How to Build IT Accountability with SoD (ISO 27001 Control 5.3)

  In this episode of The ITSM Practice, Luigi Ferri explores ISO/IEC 27001:2022 Control 5.3 – Segregation of Duties (SoD). Learn how to reduce risk, design accountability, and strengthen your ISMS with actionable SoD strategies, especially in ITIL 4 environments. Master RBAC, role clarity, and audit readiness to build trust into your IT processes by design.In this episode, we answer to:How does ISO 27001:2022 Control 5.3 define and implement Segregation of Duties?What are effective ways to apply RBAC and SoD in small or resource-limited teams?How can organizations monitor, log, and prove SoD compliance for audits?Resources Mentioned in this Episode:ISMS-Online, article "ISO 27001:2022 Annex A 5.3 – Segregation of duties", link https://de.isms.online/iso-27001/annex-a/5-3-segregation-of-duties-2022/ Morgan Hill website, template "ISO/IEC 27002:2022 | 5.3 - Segregation of Duties Policy Template", link https://morganhillcg.com/blog/item/iso-iec-27002-2022-5-3-segregation-of-duties-policy-template-2 HighTable, article "The Ultimate Guide to ISO 27001:2022 Clause 5.3: Organisational Roles, Responsibilities and Authorities", link https://hightable.io/iso-27001-clause-5-3-organisational-roles-responsibilities-and-authorities/ Connect with me on:LinkedIn: https://www.linkedin.com/in/theitsmpractice/Website: http://www.theitsmpractice.comAnd if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.Credits:Sound engineering by Alan Southgate - http://alsouthgate.co.uk/Graphics by Yulia Kolodyazhnaya

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• The VMO in ITIL 4: Aligning Work with Strategy and Value

  The Value Management Office: Moving from Work to Worth. Is your IT team busy… but not sure if it’s delivering real value? In this episode, we uncover how a Value Management Office (VMO) helps organizations shift from tracking activity to measuring true business outcomes. Learn how ITIL 4, value stream mapping, and outcome-based metrics transform IT into a strategic value partner.Maximize value. Align strategy. Prove impact.In this episode, we answer to:What is a Value Management Office (VMO) and how does it differ from a PMO?How does ITIL 4 enable a modern, outcome-focused VMO?What value-based metrics should you track to align IT with business goals?Resources Mentioned in this Episode:Axelos / PeopleCert, article "The Service Management Office and ITIL 4", link https://www.axelos.com/resource-hub/blog/the-service-management-office-and-itil-4 ITSM Tools, article "ITIL 4 Service Value System (SVS) Explained: Guiding Principles, Practices, and Service Value Chain", link https://itsm.tools/the-itil-4-service-value-system-explained/ Simpliaxis, article "Four Dimensions of ITIL Service Management", link https://www.simpliaxis.com/resources/four-dimensions-of-itil-service-management Pink Elephant, guide "The IT Service Management Office", link https://www.pinkelephant.com/uploadedfiles/Resources/PinkPapers/The-IT-Service-Management-Office.pdf BMC, guide "VMO Vendor Management Office", link https://blogs.bmc.com/vmo-vendor-management-office/?print-posts=pdf ITSM Group, article "Value Stream Mapping", link https://www.itsmgroup.com/en/topics/value-stream-mapping Connect with me on:LinkedIn: https://www.linkedin.com/in/theitsmpractice/Website: http://www.theitsmpractice.comAnd if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.Credits:Sound engineering by Alan Southgate - http://alsouthgate.co.uk/Graphics by Yulia Kolodyazhnaya

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• ISO 31000: Building Risk-Aware Culture Through Smarter Decisions

  Discover how ISO 31000 transforms risk from a compliance task into a shared decision-making mindset. In just 8 minutes, learn how to embed risk-aware thinking across IT, business continuity, cybersecurity, and operations—boosting confidence, clarity, and adaptability in every decision.In this episode, we answer to:What makes ISO 31000 different from other risk management standards?How can organizations embed risk thinking into daily decisions?How does ISO 31000 integrate with ISO 27005, ISO 22301, and ISO 31010?Resources Mentioned in this Episode:ISO 31000 Standard, link https://www.iso.org/standard/65694.htmlPirani, article "ISO 31000 Simplified: Elevate Your Risk Strategy", link https://www.piranirisk.com/blog/iso-31000 ISO, guide "ISO 31000 Risk Management", link https://thaiindustrialoffice.files.wordpress.com/2016/02/iso_31000_for_smes.pdf Global Suite, article "ISO 31000: The standard that helps you manage risks", link https://www.globalsuitesolutions.com/what-is-iso-31000-standard-and-what-is-its-purpose/ Ideagen, article "Principles of risk management explained", link https://www.ideagen.com/thought-leadership/blog/principles-of-risk-management-explained Advisera, article "What is ISO 31000?", link https://advisera.com/articles/what-is-iso-31000/ Connect with me on:LinkedIn: https://www.linkedin.com/in/theitsmpractice/Website: http://www.theitsmpractice.comAnd if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.Credits:Sound engineering by Alan Southgate - http://alsouthgate.co.uk/Graphics by Yulia Kolodyazhnaya

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• Align BIAN and ITIL 4 for Capability-Based IT Governance

  Discover how to align BIAN Service Domains with ITIL 4's Service Value System to transform your static CMDB into a dynamic capability governance model. Learn how to drive business value, enable composable architecture, and build accountability in IT services. A must-listen for anyone in Enterprise Service Management, IT Governance, or Banking IT Architecture.In this episode, we answer to:What is BIAN and how do Service Domains enable composable banking architecture?How can ITIL 4’s Service Value System enhance governance and ownership in IT?Why is capability-based ownership better than traditional CMDB tracking?Resources Mentioned in this Episode: BIAN Official Website, article "Service Landscape", link https://bian.org/deliverables/service-landscape/Fusion5, article "Life of BIAN", link https://www.fusion5.com/nz/integration-services/blogs/what-is-bianMamta Sarangal BIAN Chief Architect, article "The Role of Service Domain Specialization in Adopting BIAN - Banking Industry Reference Architecture.", link https://www.linkedin.com/pulse/role-service-domain-specialization-adopting-bian-banking-sarangal-xd35c/Sprintzeal, article "Service Value System in ITIL 4 Explained in Detail", link https://www.sprintzeal.com/blog/service-value-systemBIAN document "BIAN Semantic API Pactitioner Guide V8.1 Final", link https://bian.org/wp-content/uploads/2024/12/BIAN-Semantic-API-Pactitioner-Guide-V8.1-FINAL.pdfConnect with me on:LinkedIn: https://www.linkedin.com/in/theitsmpractice/Website: http://www.theitsmpractice.comAnd if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.Credits:Sound engineering by Alan Southgate - http://alsouthgate.co.uk/Graphics by Yulia Kolodyazhnaya

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• No IT Security without Service Management: Integration Strategies for Resilience

  In Part 2 of this essential discussion, we move from theory to practice. You’ll learn how to integrate security into service management using frameworks like ITIL, practical change controls, and unified incident response plans.Discover the culture shift needed to make ITSM and security teams collaborate effectively. Learn how to embed security into change management workflows and why continuous improvement cycles are key to resilience in a fast-moving threat landscape.In this episode, we answer to:How can ITIL help integrate security into day-to-day operations?What strategies ensure successful collaboration between ITSM and cybersecurity?How do change management and incident response reduce security risks?Connect with me on:LinkedIn: https://www.linkedin.com/in/theitsmpractice/Website: http://www.theitsmpractice.comAnd if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.Credits:Sound engineering by Alan Southgate - http://alsouthgate.co.uk/Graphics by Yulia Kolodyazhnaya

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