Within the Trenches

• Within the Trenches Ep 602

  Ep 602 features Hunter, a 911 Professional out of South Carolina. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Hunter’s early start in public safety as a 14-year-old volunteer firefighter and how it shaped his career path The transition from field responder to 911 dispatcher, and the differences between working on scene and behind the headset Memorable and difficult calls, including the impact of traumatic incidents and how they affect mental health Insights into training, working with small teams, and adapting to the high demands of dispatch centers The importance of personal growth, finding balance outside of work, and advice for those new to public safety If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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• Within the Trenches Ep 601

  Ep 601 features Rain, an Emergency Communications Officer and CTO, out of Virginia. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – How Rain transitioned from grocery store manager to 911 dispatcher during the height of the COVID-19 pandemic What it's really like to walk into a dispatch center for the first time and train as a new hire The critical role of de-escalation and giving lifesaving instructions over the phone Challenges of work-life balance and mental health for dispatchers, including handling high-impact calls Why Rain became a CTO and her approach to training the next generation of emergency communicators If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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• Within the Trenches Ep 600

  Ep 600 features myself. In this episode I take you down a path of reflection from the beginning of the podcast, where it is currently, and the evolution of Within the Trenches and new projects. Episode topics – The origins of Within the Trenches and Ricardo’s dispatch career Memorable stories and calls that shaped the podcast Behind-the-scenes of launching the podcast and early challenges with audio and content The evolution of the show, including the #IAM911 movement and Imagine Listening What’s next for the podcast and how the community can get involved If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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• Within the Trenches Ep 599

  Ep 599 features Amy, a 911 professional out of Buncombe County Public Safety in North Carolina. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Amy’s start in public safety, transitioning from a hospital translator to 911 dispatcher Handling overwhelming call volumes and life-or-death situations during Hurricane Helene The emotional impact of difficult calls and the importance of peer support and self-care Adapting to chaos, including technology breakdowns and working without contact from family Moments of hope: community support, the power of kind words, and the road to recovery If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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• Within the Trenches Ep 598

  Ep 598 features Stephanie, Director of 911 at Henderson County Sheriff's Office out of NC . Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Stephanie's 18 years of experience in public safety. The unprecedented challenges of Hurricane Helene in Henderson County. The difficulties faced by 911 dispatchers, including increased call volume and lack of resources. The emotional toll on public safety workers as they tried to help their community. Positive outcomes and improved camaraderie among the team post-crisis. If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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