Within the Trenches

Ep. 669 features a LIVE broadcast from the 2026 NC PSAP Manager's Conference.
Episode topics –
Real-life stories from dispatchers and center managers about entering and growing in 911 careers

The importance of resilience, support systems, and coping mechanisms in emergency communications

Advancements in Next Generation 911 technology and statewide disaster response strategies

Generational impacts, career motivation, and memorable calls in the dispatch profession

Recruitment advice and resources for those considering a career as a 911 telecommunicator in North Carolina

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Episode 668 features a solo episode in celebration of a Decade of Voices, the tenth anniversary of the #IAM911 movement.
Episode topics –
The 10-year anniversary and global reach of the #IAM911 movement

The origins and impact of sharing dispatcher stories

Introduction of imaginelistening.com as a living archive for stories

The launch of the Gary Allen Legacy Collection preserving historical 911 audio

Exclusive teasers and announcements about the future of Imagine Listening

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Episode 667 features Jen, a Dispatch Coordinator with Cass County Sheriff's Department, MI.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
Jen's early influences and journey into public safety dispatching

Evolution of technology and the dispatch center, from dot matrix printers to gaming monitors

Handling critical and emotionally challenging calls and their long-term impact

The importance of mentorship, humility, and celebrating wins in the dispatch center

Navigating retirement, identity, and mental health in a demanding 911 career

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Episode 666 features a solo episode where we visit an archive of past 911 calls.
This episode is sponsored by RapidSOS
Episode topics –
The origins of Within the Trenches and how the podcast was launched

Breakdown and discussion of a disturbing family homicide 911 call

Analyzing a deceptive 911 call where the caller is later revealed as the suspect

The tension and fear of live home invasion calls and how dispatchers guide callers through them

The critical importance of dispatcher intuition in situations where callers cannot speak freely

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Episode 665 features Jami, a 911 professional and peer support specialist at Lee Summit Fire, Missouri.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
Why Jami originally planned to become a firefighter and chose to stay in dispatch

The pivotal call that changed her career path and her advice on coping with tough calls

How peer support has evolved in the industry and why it matters

Memorable calls from the tragic to the unexpectedly funny

How sharing stories helps both new and experienced dispatchers handle the stresses of the job

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.