Within the Trenches

• Within the Trenches Ep 631

  Ep 631 features Anthony, a 911 professional and supervisor with Cass County Central Dispatch in Michigan. Sponsored by INdigital - Facebook | LinkedIn | X | Web RapidSOS - Facebook | LinkedIn | X | Web Episode topics – What dispatchers might say if sarcasm was allowed on 911 calls The surprising reality behind common (and not-so-emergency) 911 calls Dispatchers' picks for their ultimate theme songs while putting on the headset Hilarious slip-ups like accidentally saying "I love you" to callers The must-have snacks and dream dispatch chair features every dispatcher deserves If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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• Within the Trenches Ep 630

  Ep 630 features Nate, a 911 professional and trainer with Cass County Central Dispatch in Michigan. Sponsored by INdigital - Facebook | LinkedIn | X | Web RapidSOS - Facebook | LinkedIn | X | Web Episode topics – The critical role of RapidSOS technology in saving lives and responding to emergencies. The emotional impact of high-stress calls, including life-saving successes and tragic outcomes. Reenactments and media attention: what it's really like to have cameras in your face after a crisis. The importance of closure, peer support, and healthy coping mechanisms in 911 dispatch work. Building strong relationships with field responders and the realities of teamwork in life-or-death situations. If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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• Within the Trenches Ep 629

  Ep 629 features Anthony, a 911 professional and supervisor with Cass County Central Dispatch in Michigan. Episode topics – Anthony's path from growing up around the firehouse to working 24 years in public safety and 13 years in dispatch The unexpected challenges and misconceptions about working in 911, including memorable early calls and on-the-job lessons Raw stories that stuck with Anthony, from life-saving outcomes to heartbreaking losses How burnout, compassion, and teamwork shape dispatchers over time Rapid changes in 911 technology and how the role continues to evolve amidst new tools and expectations If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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  1:09:09

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• Within the Trenches Ep 628

  Ep 628 features Janie and Nate, 911 professionals with Cass County Central Dispatch in Michigan. Sponsored by INdigital - Facebook | LinkedIn | X | Web RapidSOS - Facebook | LinkedIn | X | Web Episode topics – The nerve-wracking experience of being filmed for a special project at Cass County Central Dispatch and Edwardsburg Fire Department How Janie and Nate each found their way into dispatch and their early training struggles Their personal accounts of memorable first calls and surprising moments on the job Detailed breakdown of a life-saving crash detection incident and rapid response teamwork The emotional reunion between dispatchers and the accident survivor, and reflections on how dispatch changes lives If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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• Within the Trenches Ep 627

  Ep 627 features Tipi, the Chief of Staff at the Office of Unified Communications (OUC). Sponsored by INdigital - Facebook | LinkedIn | X | Web RapidSOS - Facebook | LinkedIn | X | Web Episode topics – Tipi's journey from high school aspirations to Chief of Staff at the Office of Unified Communications Early experiences and powerful calls that shaped her public safety career Major differences in call types and procedures between Amtrak and Montgomery County dispatch The impact of ECC workplace culture on retention and employee wellness Actionable strategies and real examples to improve morale and build positive ECC environments If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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