Within the Trenches

Episode 665 features Jami, a 911 professional and peer support specialist at Lee Summit Fire, Missouri.
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Episode topics –
Why Jami originally planned to become a firefighter and chose to stay in dispatch

The pivotal call that changed her career path and her advice on coping with tough calls

How peer support has evolved in the industry and why it matters

Memorable calls from the tragic to the unexpectedly funny

How sharing stories helps both new and experienced dispatchers handle the stresses of the job

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Episode 664 features a discussion from round 46 of the Dispatcher's Roundtable on Zero Suicide Kits, red flags, and much more with guest, Dawn Shumway.
Episode topics –
Practical tips for real suicide prevention and "zero suicide proofing" your support network

The true look of struggle: why "happy" coworkers may actually be drowning

Taking imperfect action: why showing up beats waiting for perfect plans

Building hope with simple acts—from freezer meals to eight-minute lifelines

Creating agency cultures where vulnerable conversations and support are normalized


If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Episode 663 features a solo episode where I revisit and celebrate the 13 year anniversary of my last day at Allegan County Central Dispatch in Michigan.
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RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
Ricardo recounts leaving his dispatch career after 13 years and what led to that decision

Highlights from early podcasting days, including memorable conferences and media appearances

The significance of sharing dispatch stories for support, inspiration, and therapy

A detailed recap of his last 16-hour shift, final radio transmission, and emotional goodbyes

Reflections on the legacy, growth, and impact made through the Within the Trenches podcast and the #IAM911 movement

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Episode 662 features Erica, a peer support specialist and CTO with Calhoun County Consolidated Dispatch Authority, MI.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
Erica's journey from the ER to a 13-year dispatch career

Training philosophy: building trust, sharing mistakes, and modernizing the culture

Public education efforts and common 9-1-1 misconceptions

Burnout, boundaries, and the decision to reclaim personal well-being

The shift toward hope, teamwork, and why this profession is still worth saving

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Episode 661 features a panel discussion from a recent Public Safety Showcase virtual event entitled, "Dispatcher Suicide: Breaking the Silence."
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
Why dispatcher suicide remains a taboo topic in public safety

What struggle really looks like among dispatchers

Why it's easier for dispatchers to help others than themselves

Practical mental health resources and what truly helps

How agencies and coworkers navigate the aftermath and support survivors

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.