AI Today Podcast

• Chris Caldwell on the Power—and Limits—of AI

  In this episode of AI Today, host Kathleen Walch sits down with Chris Caldwell, CEO of Concentrix, to explore how AI is being operationalized across customer experience (CX) ecosystems—from listening and learning to acting and delivering at scale. This conversation dives into how trust, transparency, and intentional use of AI are helping Concentrix deliver highly personalized experiences for some of the world’s largest brands. Chris shares how their teams are moving beyond dashboards and metrics toward outcomes powered by real-time, AI-driven insight. Tune in to hear about: Why trust is foundational for AI adoption in customer interactions How natural language AI is transforming both listening and action What it takes to deliver true hyper-personalization at scale Why transparency, control, and choice matter in every AI use case Real-world examples of AI streamlining service, support, and retention How Concentrix balances experimentation with client outcomes Whether you're in customer experience, enterprise transformation, or scaling AI in a service environment, this episode delivers clear, grounded insight into what it really means to build AI that listens, learns, and acts—with the customer at the center. Concentrix Corporation (NASDAQ: CNXC), a sponsor of today’s podcast episode, is a Fortune 500® company, is the global technology and services leader that powers the world’s best brands, today and into the future. The company is solution-focused, tech-powered, intelligence-fueled to design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise. Concentrix helps over 2,000 clients solve their toughest business challenges. With unique data and insights, deep industry expertise, and advanced technology solutions, it’s the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. Delivering outcomes unimagined across every major vertical in 70+ markets. Virtually everywhere. Visit concentrix.com to learn more. 

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• Fred Laluyaux on Decision Intelligence, AI Adoption, and the Future of Work

  In this episode of AI Today, host Kathleen Walch sits down with Fred Laluyaux, CEO of Aera Technology, to discuss how enterprises are evolving their operating models through AI-powered decision intelligence.  Tune in to hear about: What “decision intelligence” really means—and why it matters How AI can move from experiments to operational transformation The rise of decision architects and control rooms inside the enterprise Why “learning by doing” beats “learning by reading” when adopting AI How change fatigue, value misalignment, and risk aversion affect AI initiatives What the future of knowledge work could look like with embedded intelligence Whether you’re leading digital transformation, deploying enterprise AI, or exploring new operating models, this conversation offers sharp insights into building organizations that can sense, decide, and act at scale.  Aera Technology, a sponsor of today’s podcast episode, is the leader in decision intelligence and creator of Aera, the first decision intelligence agent. Aera understands how your business works, makes real-time recommendations, takes actions, and learns from every decision. By empowering enterprises to optimize and automate decisions, Aera enables greater sustainability, intelligence, and efficiency. See this in action at AeraHUB NYC as market leaders share how they are scaling decision intelligence for a competitive edge in the age of AI. 

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• Jason Little on How AI Is Changing the Way We Lead Change

  In this episode of AI Today, recorded live at the Agile2025 event, host Kathleen Walch sits down with Jason Little, author of Lean Change Management and founder of Lean Change Inc., to explore how AI is reshaping how we lead change across teams and organizations. As part of our AI & Agile mini-series, this conversation unpacks how traditional change models are breaking down in the face of rapid AI adoption—and what agile leaders can do to respond. Jason shares lessons from real-world transformations, experiments with generative AI in coaching, and how prompt literacy, failure, and feedback loops are emerging as key skills in AI-augmented workplaces. Tune in to hear about: What AI reveals about the limits of traditional change frameworks Why “experiment bots” might be the new change agents How to build change literacy and prompt fluency on agile teams When it’s okay for AI initiatives to fail—and what to do next How curiosity, context, and coaching reshape transformation in the AI era Real stories of what works (and doesn’t) when AI enters team workflows Whether you’re leading change, navigating disruption, or just starting to explore AI in your organization, this episode offers grounded, honest, and adaptive perspectives from the front lines of transformation. 

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• Anu Smalley on Blending Agile Mindsets with AI Tools

  In this episode of AI Today, recorded live at the Agile2025 event, hosts Kathleen Walch and Avinash Dhanraj sit down with Anu Smalley, enterprise agile coach and organizational change leader, to explore how Agile teams can thoughtfully integrate AI into their workflows. As part of our AI & Agile mini-series, this conversation explores how values like trust, empathy, and psychological safety remain essential—even as AI tools enter the picture. Anu shares her front-line experiences coaching teams to experiment responsibly, lead with intent, and avoid blindly automating poor processes. Tune in to hear about: How Agile mindsets can guide teams adopting AI tools Why empathy and experimentation matter more than ever The dangers of automating without asking “why” How to build psychological safety in AI-assisted environments Why AI shouldn’t be feared—but also shouldn’t be treated as magic Real stories of Agile teams navigating AI-driven change Whether you're a scrum master, enterprise coach, team leader, or project manager exploring AI, this episode offers grounded insights on staying human-centered in a rapidly evolving tech landscape. 

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• How AI Is Shaping Agility — with Jurgen Appelo

  In this episode of AI Today, recorded live at the Agile2025 event, hosts Kathleen Walch and Avinash Dhanraj sit down with author, entrepreneur, and organizational design expert Jurgen Appelo to explore how agility must evolve in the age of AI. As part of our AI & Agile mini-series, this conversation unpacks the challenges of outdated frameworks, the importance of experimentation, and what it takes to build organizations that are truly adaptable—when both humans and AI agents are part of the team. Tune in to hear about: Why agility isn’t just about rituals—but about responsiveness and results How AI is reshaping team dynamics, leadership models, and management roles The tension between structure and emergence in AI-augmented organizations Why “everyone is a manager now” in hybrid human-AI teams How to preserve play, creativity, and purpose—even with algorithmic assistance Whether you're a seasoned agile coach, project or program manager, transformation leader, or navigating the complexities of implementing AI, this conversation delivers wisdom, caution, and inspiration in equal measure. 

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