The AI in Business Podcast

Banks can process millions of transactions an hour, yet even routine steps in financial operations still require constant human judgment to hold together.
 
In this episode, Ajay Swamy, Senior Executive Product Director for GenAI Products and Governance at JPMorganChase, and Founder of FundLens.ai, explores why data fragmentation and manual judgment make BFSI workflows hard to run consistently, and what it takes to make AI‑driven decisions explainable enough to trust at scale.
 
The conversation covers evaluating AI for regulated environments, building oversight into agentic systems, and treating trust as something institutions have to engineer deliberately rather than assume.
 
This episode is sponsored by Reindeer.
 
To go deeper on this topic and learn how financial institutions are digitizing paper-based records to unlock usable data for AI, and using alternative data like public web and social signals to enhance risk assessment, download our free PDF report, "AI in Financial Services Executive Cheat Sheet" at emerj.com/fcs1

Service leaders are increasingly asked to deploy AI agents without a clear sense of what these systems can safely handle today, or where to start. In this episode, Matt Kravitz, Head of Customer Transformation for Service Cloud at Salesforce, breaks down a three-level maturity model for AI service agents — answering questions, accessing account data, and taking action — and how to sequence adoption. The conversation also covers a channel-strategy framework for deciding which support requests to deflect, route to digital-assisted support, or escalate to a live conversation, and how a business's overall service model should guide which use case to prioritize first.
 
This episode is sponsored by Salesforce.
 
In this episode, we cover how enterprise service leaders can sequence AI agent adoption — starting with agents that answer common questions, then adding account-data access, and finally the ability to take action on a customer's behalf. To go deeper on this topic, download our free PDF report, 'Beginning with AI,' at emerj.com/aik1

The security landscape is shifting as AI accelerates existing vulnerabilities faster than most retail enterprises can adapt.
 
In this episode, Mark Alvarado, CISO at Academy Sports + Outdoors, examines how AI amplifies gaps in identity management, data governance, and human behavior, joining Emerj's Yolandi de Weerdt to clarify where leaders must focus before deploying AI‑enabled tools. He highlights the operational foundations that determine whether AI strengthens detection and response or simply magnifies unresolved weaknesses.
 
Learn how leading brands and AI startups connect with enterprise AI buyer audiences at scale, download our media kit at emerj.com/AD1

A growing gap between device complexity and organizational knowledge is turning service reliability into an enterprise‑level risk for regulated industries.
 
In this episode, Ryan Makely, Senior Director of CALID Service at Bruker Scientific, breaks down how fragmented documentation, rapid loss of expert judgment, and inconsistent field diagnoses undermine both operational performance and any future AI‑enabled support capability — in conversation with Emerj's Marilie Fouché.
 
Leaders will hear practical themes around building structured knowledge foundations, reducing repeat‑visit failure cycles, and preparing service teams for scalable AI adoption.
 
This episode is sponsored by Aquant.
 
Learn more about how Emerj drives  pipeline for other AI brands - download our media kit at emerj.com/AD1

Industrial AI is forcing leaders to confront a fundamental gap between digital systems built for offices and the high‑risk, real‑time demands of the factory floor.
 
In this episode, Antoine Bisson, CEO & Co‑founder at Poka, joins host Marilie Fouché and dissects why industrial environments require contextual data, strict governance, and human‑validated autonomy to safely scale AI‑driven operations.
 
The conversation surfaces practical considerations for executives, from structuring governance and standardizing workflows to determining where autonomous agents can responsibly support frontline teams.
 
This episode is sponsored by Poka.
 
Learn the exact strategies we use to help leading AI brands and startups connect with their ideal enterprise AI buyers, visit: emerj.com/AD1