The latest AI developments that matter for the voluntary sector
Lucinda Rouse and Emily Harle are joined by Stuart Pearson, head of innovation at Citizens Advice Stockport, Oldham, Rochdale and Trafford, and Zoe Amar, founder of the digital consultancy Zoe Amar Digital.Stuart explains how Citizens Advice developed Caddy, an internal-facing AI-powered chatbot that provides information to the charity’s advisers and eases demand on supervisors fielding high volumes of requests.Zoe sheds light on the skills gap preventing some charities from progressing with AI adoption. She outlines the principles of using AI responsibly and ensuring its roll-out is consistent with organisational values.They both stress the importance of continuing human involvement, from the development to the implementation of AI tools to support the delivery of charitable services.Further readingZoe’s article on disintermediationThe Citizens Advice Caddy toolZoe Amar Digital’s AI Leadership Essentials videos Research on the success rates of AI pilots by the Massachusetts Institute of TechnologyEmily’s feature: How can charities combat misinformation? Tell us what you think of the Third Sector Podcast! Please take five minutes to let us know how we can bring you the most relevant, useful content. To fill in the survey, click here. Hosted on Acast. See acast.com/privacy for more information.
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32:43
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32:43
How Trussell is trying to drive systems change
Lucinda Rouse and Dami Adewale are joined by Emma Revie, co-chief executive of Trussell, and the strategy and change management specialist Martyn Drake.Emma explains why Trussell’s mission statement has been altered to place the provision of food aid second to its aim of eliminating the need for food banks. She stresses the need to work with others to drive systems change and shares her belief that resources should never be taken away from long-term solutions in order to provide a temporary fix.Martyn shares examples of other charities that have recognised the need to change strategic direction to avoid being enablers of the problems they are trying to solve.He describes the importance of granting staff at all levels of an organisation the autonomy to work flexibly with other partners in order to achieve shared goals.Tell us what you think of the Third Sector Podcast! Please take five minutes to let us know how we can bring you the most relevant, useful content. To fill in the survey, click here. Hosted on Acast. See acast.com/privacy for more information.
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37:30
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37:30
An impact measurement overhaul at DofE
Lucinda Rouse and Andy Ricketts are joined by Ruth Marvel, chief executive of the Duke of Edinburgh’s Award, to talk about the charity’s new impact measurement framework.Ruth describes the importance of a theory of change to guide DofE’s activities and inform the development of its measurement framework to test assumptions.She explains how using national open data sets for comparison purposes has helped make the process meaningful and cost-effective.Tell us what you think of the Third Sector Podcast! Please take five minutes to let us know how we can bring you the most relevant, useful content. To fill in the survey, click here. Hosted on Acast. See acast.com/privacy for more information.
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28:45
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28:45
How the Dogs Trust is dealing with new demands
Lucinda Rouse visits the Dogs Trust’s head office to meet the charity’s chief executive, Owen Sharp.Owen talks about the recent restructure of Dogs Trust as part of a new strategy and shares some of the lessons he has learned from an ongoing redundancy process involving 300 staff.He gives his view on ways in which the voluntary sector could be responding differently to current instability, such as taking a less siloed approach to shared challenges.Tell us what you think of the Third Sector Podcast! Please take five minutes to let us know how we can bring you the most relevant, useful content. To fill in the survey, click here.Subscribe to the Third Sector Podcast on Apple Podcasts or on Spotify. Hosted on Acast. See acast.com/privacy for more information.
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31:42
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31:42
Founder’s syndrome and how to avoid it
Lucinda Rouse and Dami Adewale are joined by Toby Freeman, chief executive of the Robin Cancer Trust, and the charity finance and governance specialist Pesh Framjee.Toby shares his experiences of founding a charity to which he has a deep personal connection, and outlines the ways in which he is preparing the organisation for his departure.Pesh puts forward his view that founder’s syndrome is a relatively uncommon occurrence. He stresses the importance of succession-planning in founder-led charities and the need to nurture future leaders within the existing team.Tell us what you think of the Third Sector Podcast! Please take five minutes to let us know how we can bring you the most relevant, useful content. To fill in the survey, click here.Subscribe to the Third Sector Podcast on Apple Podcasts or on Spotify. Hosted on Acast. See acast.com/privacy for more information.
A weekly podcast from Third Sector, the UK’s leading publication for everyone who needs to know what’s going on in the voluntary and not-for-profit sector. Hosted on Acast. See acast.com/privacy for more information.
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