What if the key to effective governance isn’t just in the words we choose, but in how we ask questions? Join us on Governance Matters as we unravel the complexities of communication with Lynn Mead, a distinguished local government professional and career transition coach. Together, we uncover the fascinating nuances of body language and tone, exploring how they, alongside word choice, shape the quality of our dialogues and decision-making. Lynn introduces us to the intriguing "five bums on a rugby post" method, which serves as a memorable framework for crafting open questions that invite deeper engagement. With her expert insights, we delve into practical questioning techniques, including powerful prompts and the strategic use of silence, to transform governance discussions into meaningful exchanges. Listen in as we address the importance of fairness, empathy, and impartiality in decision-making processes involving sensitive issues. This episode emphasises maintaining professionalism, respect, and rapport in challenging environments, offering strategies to prevent conflicts and manage emotions. We also discuss the importance of adapting communication styles to encourage open dialogue and how to handle evasive answers with respectful inquiries. Through these insights, you'll gain valuable skills to improve information gathering practices to support informed decision making for both individuals and community needs. Tune in now and discover how the right questions can lead to better governance.If you are a member of SEE and have any questions related to this episode, or any other Governance or HR issues facing your organisation, please get in touch at
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