Governance Matters

• Asking the Right Way: Why Questioning Style Matters

  What if the key to effective governance isn’t just in the words we choose, but in how we ask questions? Join us on Governance Matters as we unravel the complexities of communication with Lynn Mead, a distinguished local government professional and career transition coach. Together, we uncover the fascinating nuances of body language and tone, exploring how they, alongside word choice, shape the quality of our dialogues and decision-making. Lynn introduces us to the intriguing "five bums on a rugby post" method, which serves as a memorable framework for crafting open questions that invite deeper engagement. With her expert insights, we delve into practical questioning techniques, including powerful prompts and the strategic use of silence, to transform governance discussions into meaningful exchanges. Listen in as we address the importance of fairness, empathy, and impartiality in decision-making processes involving sensitive issues. This episode emphasises maintaining professionalism, respect, and rapport in challenging environments, offering strategies to prevent conflicts and manage emotions. We also discuss the importance of adapting communication styles to encourage open dialogue and how to handle evasive answers with respectful inquiries. Through these insights, you'll gain valuable skills to improve information gathering practices to support informed decision making for both individuals and community needs. Tune in now and discover how the right questions can lead to better governance.If you are a member of SEE and have any questions related to this episode, or any other Governance or HR issues facing your organisation, please get in touch at [email protected] remember to subscribe wherever you get your podcasts – we have lots of great episodes coming up in the season

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• Designing for Everyone: Why Inclusive Services Matter

  Join me, Kirsty Hunt, for an insightful episode of Governance Matters as we explore the art of designing truly inclusive services. In this conversation, I sit down with Councillor Minas-Bound, the Conservative group leader at Basingstoke and Deane, to discuss how governance can be more than just policies and procedures—it’s about putting people first. We don't just talk about doing things right; we focus on doing the right things, emphasising the human element that often gets lost in bureaucracy. Through a powerful story of a family navigating multiple agencies, we highlight how asking the right questions leads to services that provide real value. We're also tackling the essential topic of supporting LGBTQ+ individuals, particularly transgender people, in escaping domestic abuse. We shed light on the hurdles of providing safe refuges and ensuring services are both accessible and effective. By challenging the status quo and leveraging technology, we can drive meaningful change in service delivery. Listen in and be inspired to rethink how we can collectively enhance governance practices for the better. If you are a member of SEE and have any questions related to this episode, or any other Governance or HR issues facing your organisation, please get in touch at [email protected] remember to subscribe wherever you get your podcasts – we have lots of great episodes coming up in the season

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• The 21st Century Public Servant Revisited: Why It Still Matters

  Discover how to be a 21st-century public servant by mastering the blend of professional expertise and leadership qualities. Join us for an eye-opening conversation with Catherine, a distinguished Professor of Public Management and Leadership at the University of Birmingham, as we uncover transformative insights that could redefine your approach to governance. What role does governance play in building trust with residents? Why is ethical decision-making more crucial now than ever? Catherine offers her perspective, drawing on her rich background as a public servant and an academic, to illuminate the evolving landscape of public service. Explore the pressing challenges of perma-austerity and the demands of an increasingly assertive residents, while delving into the complexities of mega councils and devolution reshaping local governance.In this engaging episode, we also tackle the pressing need for adaptability in public service roles. Learn about the ambidextrous approach required to navigate modern public sector challenges—where innovation meets frugality, and where data curiosity is as crucial as digital comfort. Catherine sheds light on the generational shift as we discuss practical solutions for attracting and retaining Gen Z employees who prioritise values alignment over traditional job security. From fostering dynamic career environments to introducing innovative tools like coaching cards, this episode is packed with strategies to enhance local government effectiveness and foster collaborative dialogues between councillors and officers. Don't miss this opportunity to gain valuable insights into creating a forward-thinking, resilient and thriving public service workforce. If you are a member of SEE and have any questions related to this episode, or any other Governance or HR issues facing your organisation, please get in touch at [email protected] remember to subscribe wherever you get your podcasts – we have lots of great episodes coming up in the seasonWhat does it mean to be a 21st Century Public Servant?https://21stcenturypublicservant.wordpress.com/updating-the-21st-century-public-servant/ Making a difference? Attracting new generations into local governmenthttps://pure-oai.bham.ac.uk/ws/portalfiles/portal/247648512/Making_a_difference_Attracting_new_generations_into_local_government.pdf How to get the coaching cards:https://21stcenturypublicservant.wordpress.com/21st-century-coaching-cards/

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