Hotel Tech Insider

Are your hotel’s technology systems holding you back from achieving growth? In this episode, Howard Phung, Group Director of Digital at Australia's Pro-invest Group, reveals how a strategic tech stack can transform your hotel operations and drive significant growth.Key Takeaways:Discover the critical importance of selecting the right Property Management System (PMS) and how ProInvest successfully reduced their PMS from eight to three, with plans to consolidate further.Learn about the role of AI in enhancing guest experiences and operational efficiency, and why it’s essential for hoteliers to prioritize AI in their tech strategies.Understand the significance of cybersecurity in the hotel industry, including key features to look for in PMS vendors to protect sensitive guest data.

Is the hospitality industry truly ready for a technology revolution? In this episode, Adam Harris, co-founder and CEO of Cloudbeds, reveals how innovative tech solutions are reshaping the guest experience and operational efficiency in hotels worldwide.Key Takeaways:Discover how Cloudbeds' multimodal AI is transforming data into actionable insights, enabling hoteliers to optimize revenue and enhance guest journeys.Learn about the five essential pillars of hotel operations that can streamline processes and improve staff efficiency, from guest acquisition to operational intelligence.Understand the surprising gap in customer engagement within the hospitality sector, as Adam shares his personal experience of receiving minimal birthday greetings from hotel brands, highlighting the industry's need for better personalization.

How can embracing change and technology redefine the future of hospitality? In this episode, Sven Goosen, Chief Operating Officer of Yotel, reveals the transformative power of tech in enhancing guest experiences and operational efficiency.Key Takeaways:Learn about the importance of a holistic tech stack and the role of customer interaction platforms like Zendesk in improving communication and satisfaction levels.Understand the balance between automation and personalized service, and how Yotel is leveraging AI to enhance guest interactions while maintaining a human touch.Regular tech stack reviews ensure alignment with business needs. Yotel's approach involves cross-departmental collaboration for continuous innovation.

What if the key to enhancing your hotel’s guest experience lies not just in technology, but in empowering your staff? In this episode, Kariana Fiskvik, Senior Vice President of Technology at Strawberry, reveals how focusing on employee support can revolutionize the hospitality industry.Key Takeaways:Discover how Strawberry is leveraging generative AI to streamline employee training and enhance operational efficiency, ultimately improving guest interactions.Learn why prioritizing staff well-being and training can lead to a more authentic and engaging guest experience, challenging the conventional focus on customer journey alone.Explore the innovative partnership between Strawberry and Norwegian Air, which aims to consolidate loyalty points and create a seamless experience for travelers.