Dr. Renée Lertzman is a climate psychologist who's worked with the likes of Google, Transport for London, the White House,and WWF - and her TED Talk has been viewed over 2 million times. She trains changemakers, organisations, and businesses around the world to stop using outdated models of human behaviour and start applying what we actually know about psychology to create real, lasting change.
Most of us are working from an old, outdated understanding of humans as rational, logical beings - and it's killing our effectiveness. Her work is about ditching the "yell, tell, and sell" approach and learning how to create the relational conditions where people can access the care they already have.
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In this episode, we dive into:
Why you can't make anyone care about climate - and the reframe that actually works: people already care, but something's getting in the way of that care
The three things blocking people from acting on climate: feeling powerless, perceived conflicts with identity/heritage, and lack of safety to express vulnerability
"Yell, tell, and sell" - the three dominant (and failing) approaches to climate communication: moralising and scaring people, over-educating with facts, and toxic positivity cheerleading
Why motivational interviewing works: asking "what's your experience with flying?" instead of "don't you realise how bad flying is for the planet?"
The Transport for London cycling campaign that showed a woman riding through a park with flowers - and why honest, gritty messaging (like showing someone drenched and miserable) would actually work better
How Renée trained message researchers to talk with conservative Republican climate skeptics using active listening - and by the end of a two-minute script, they were saying "yeah, let's do something about climate"
Why that breakthrough research can't get traction - and Renée's frustration that the climate world won't listen to what actually works
The question everyone needs to interrogate: what is your theory of change? (Inspiration? Storytelling? Market transformation? Better research? Processing feelings? The arts?)
Why charged information that evokes disgust, shame, blame, or guilt actually impairs our prefrontal cortex - we literally can't process the information we're being given
The five guiding principles for effective changemaking: attune, reveal, convene, equip, and sustain
Why Renée draws the line at having conversations with people who don't recognize her humanity (like Trump) - but why the "messy middle" of people feeling fearful and threatened is where our energy needs to go
Her upcoming book The Changemaker Code - a playbook for anyone who cares deeply about the world and wants to be more effective while protecting their own resilience and well-being
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And connect with me on LinkedIn at: https://www.linkedin.com/in/rob-coop/
Timestamps
00:00 Psychology of Climate Communication
01:58 How do I make people care reframe
06:31 Creating the conditions for change
11:23 The Air Travel Pilot Project
14:05 Transport for London Cycling example
19:45 Just Stop Oil and the Spectrum of Climate Action
23:14 3 Ineffective Approaches
25:51 Theories of Change: What Really Drives Human Behaviour
29:42 Republican Climate Skeptics Project: Listening Works
40:16 What about Trump?
45:58 Renée’s upcoming book
48:26 The Neuroscience of Change: Why Fear Backfires
50:28 Final Bits: Being Seen and Heard