Tyler Tech Podcast

In this episode of the Tyler Tech Podcast, Christine Vayda, business administrator for the Epping School District in Epping, New Hampshire, shares how a focus on efficiency has helped the district modernize operations across finance, HR, payroll, and onboarding.
Drawing on experience from multiple school districts, Christine discusses the challenges of manual, paper-based processes and why they are no longer sustainable for today’s business offices. She walks through how Epping has used connected systems and automation to reduce data entry, improve accuracy and transparency, and streamline everyday workflows — even with a small team wearing many hats.
The conversation highlights practical examples of modernization in action, including automated approval workflows, centralized budget tracking and reporting, and self-service tools that give employees real-time access to pay information, contracts, and leave requests. Christine also emphasizes the importance of training and communication in driving adoption, and how helping staff understand the purpose behind change builds trust and long-term buy-in.
This episode offers a grounded, real-world perspective on how school districts of any size can rethink long-standing processes, reduce administrative burden, and create more efficient operations that better support staff, leadership, and the community.
This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7-10 at The Venetian Resort in Las Vegas. Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.
Learn More and Register Now: Tyler Connect 2026 in Las Vegas
Read: Let’s Empower, Collaborate, and Imagine at Connect 2026!
And learn more about the topics discussed in this episode with these resources:
Download: Modern Governments Live in the Cloud
Watch: Paperless Processes Connect District’s Data
Read: TEA Winner: District Modernizes HR Processes
Read: 3 Ways Automation Transforms School AP Processes
Read: How Paperless HR Processes Build Trust in Data Accuracy
Read: 6 Tips for Managing School Finances in a Shifting Economy
Listen to other episodes of the podcast.
Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, Kirsten D’Amato and Deborah Pierrel, business systems analysts for the city of Palm Springs, California, share how the city transformed permitting and licensing into a more accessible, transparent, and efficient experience for both residents and staff — a modernization effort that earned Palm Springs a 2025 Tyler Excellence Award.
Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how Palm Springs unified eight departments onto a single enterprise permitting and licensing platform, replacing fragmented, paper-based processes with a connected digital workflow. Kirsten and Deborah walk through the challenges of managing permits across siloed systems and how bringing everything into one centralized environment created real-time visibility, streamlined collaboration, and eliminated hidden data and manual workarounds.
They also discuss the impact on the community, from enabling 24/7 online access and real-time status updates to significantly reducing in-person foot traffic while still maintaining inclusive support options. Along the way, they highlight the operational benefits of going paperless, including reduced storage needs, faster processing, improved scalability, and simpler onboarding and training for staff.
Whether you work in community development, IT, or local government operations, this episode offers practical insight into breaking down departmental silos, modernizing high-impact services, and building a permitting and licensing experience that better supports staff, residents, and long-term growth.
This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7-10 at The Venetian Resort in Las Vegas. Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.
Learn More and Register Now: Tyler Connect 2026 in Las Vegas
Read: Let’s Empower, Collaborate, and Imagine at Connect 2026!
And learn more about the topics discussed in this episode with these resources:
Download: Modern Governments Live in the Cloud
Watch: How a California City Broke Down Silos and Increased Efficiency
Read: California City Eliminates Paper With Enterprise Software
Read: Excellence 2025: Connected Community, Equity & Access
Read: Excellence 2025: Digital Services & Cloud Solutions
Read: How Local Governments Thrive With Cloud-Based Solutions
Read: Enterprise ERP a Leader for Cloud ERP for Local Government
Listen to other episodes of the podcast.
Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, Jeff Dempsey, financial systems analyst for the city of Madison, Wisconsin, shares how the city modernized its payment systems to improve security, efficiency, and the experience for both residents and staff — a transformation that earned Madison a 2025 Tyler Excellence Award (TEA).
Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how Madison addressed PCI compliance challenges and outdated hardware by streamlining payments across in-person, online, and phone channels. Jeff walks through the city’s transition to a more connected payments ecosystem, including the role Tyler Payments, Resident Access, and Utility Access played in creating real-time visibility, simplifying reconciliation, and reducing reliance on disconnected tools.
Jeff also highlights the behind-the-scenes work that supported the rollout, from coordinating stakeholders and upgrading hardware to managing change for both staff and the community. The results include faster payment processing, significant growth in autopay adoption, improved cash management, reduced manual effort, and a more secure, user-friendly experience for residents.
Whether you support finance, IT, or digital services in government, this episode offers practical insight into modernizing payment operations, strengthening security, and using integrated solutions to create measurable efficiency gains across the organization.
This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7–10 at The Venetian Resort in Las Vegas. Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.
Learn More and Register Now: Tyler Connect 2026 in Las Vegas
And learn more about the topics discussed in this episode with these resources:
Download: Modern Governments Live in the Cloud
Download: White Paper: Procuring a Modern Payments Platform
Download: Process Payments in Real Time
Download: How to Create a Unified Digital Payment Experience
Watch: Payments Procurement: Simplify and Maximize Value
Read: Excellence 2025: Digital Services & Cloud Solutions
Read: Enterprise ERP a Leader for Cloud ERP for Local Government
Listen to other episodes of the podcast.
Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, Dennis Click, deputy controller for Albemarle County, Virginia, shares how the county modernized its financial and procurement operations — a transformation that earned Albemarle County a 2025 Tyler Excellence Award (TEA).
Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how Albemarle County moved away from a patchwork of disconnected systems that limited transparency and slowed day-to-day work. Dennis walks through the county’s journey to streamline processes, break down departmental silos, and improve access to real-time financial data, including the role Tyler’s Enterprise ERP played in bringing tools and workflows onto a single, connected platform.
Dennis also highlights the behind-the-scenes work that set the stage for success, from early data cleanup and chart of accounts modernization to change management and staff enablement. The results include reduced manual entry, improved procurement timelines, stronger reporting, expanded self-service capabilities, and a noticeable boost in confidence across the organization.
Whether you support finance, procurement, or technology in government, this episode offers practical insight into building a stronger operational foundation, empowering teams, and using modern systems to free staff for higher-value work while better serving the community.
This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7–10 at The Venetian Resort in Las Vegas. Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.
Learn More and Register Now: Tyler Connect 2026 in Las Vegas
And learn more about the topics discussed in this episode with these resources:
Download: Modern Governments Live in the Cloud
Download: White Paper: Procuring a Modern Payments Platform
Download: Process Payments in Real Time
Download: How to Create a Unified Digital Payment Experience
Watch: Payments Procurement: Simplify and Maximize Value
Read: Excellence 2025: Digital Services & Cloud Solutions
Read: Enterprise ERP a Leader for Cloud ERP for Local Government
Listen to other episodes of the podcast.
Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, Rudy Zucker, project manager for the City of Naperville, Illinois, shares how the city modernized its annual Arbor Day Tree Sale — an innovation that earned Naperville a 2025 Tyler Excellence Award (TEA).
Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how Naperville transformed a traditionally in-person, labor-intensive program into a simple, secure, and user-friendly digital experience. Rudy walks through the city’s shift from a basic online payment workaround to an integrated solution using Resident Access and Tyler Payments, helping the city strengthen PCI compliance while meeting rising resident expectations for ease and convenience.
Rudy also highlights the behind-the-scenes impact of the new approach, including reduced staff workload, improved inventory tracking, faster refunds, and the elimination of cross-department silos. What once required four or five staff members to manage now takes just one — freeing teams to focus on higher-value work while delivering a smoother experience for residents.
Whether you support finance, public works, or digital services in local government, this episode offers practical insights on modernizing payments, improving security, and showing how even small community programs can deliver big wins through thoughtful digital transformation.
This episode also highlights the Tyler Excellence Awards, which celebrate public sector organizations using Tyler solutions to make a meaningful impact in their communities. Apply now at the link below!
Submit Your Tyler Excellence Awards Application Now!
And learn more about the topics discussed in this episode with these resources:
Download: Modern Governments Live in the Cloud
Download: White Paper: Procuring a Modern Payments Platform
Download: Process Payments in Real Time
Download: How to Create a Unified Digital Payment Experience
Read: Excellence 2025: Civic Interaction & Public Trust Solutions
Read: 7 Payment Automation Myths
Read: How Governments Build Public Trust With Data and AI
Read: Enterprise ERP a Leader for Cloud ERP for Local Government
Read: Increase Community Resilience With Modern Payment Systems
Listen to other episodes of the podcast.
Let us know what you think about the Tyler Tech Podcast in this survey!