Retail Disrupted

A protein bar delivered in 4 minutes in India. A full grocery shop delivered in 17 minutes in London. Mariangela Marseglia, Amazon's VP of European Stores, explains why this kind of speed is no longer a premium — it's the new baseline.
Mariangela sits down with retail analyst Natalie Berg at Amazon's "Delivering the Future" event to explain why sub-same-day delivery — now as fast as 30-minute groceries via Amazon Now — and the race to reduce the shopper "cognitive load" are quietly redrawing the competitive map for every retailer operating in Europe.
📺 Watch this episode on YouTube: https://www.youtube.com/watch?v=ybcjA9WsDP8
In this Strategy Briefing, filmed inside Amazon's Dartford fulfilment centre, we cover:
▸ Sub same-day delivery — why "two days" no longer excites anyone, and how proximity + automation get orders to customers in under 30 minutes 
▸ The 17-minute grocery shop — Amazon Now, "crisis missions" vs top-up shopping, and the protein bar delivered in 4 minutes in India 
▸ The next battleground — why cutting friction isn't enough anymore and how reducing cognitive load becomes the real differentiator 
▸ Amazon's grocery ambition — doubling down on e-commerce and consolidating grocery + non-food into a single basket (yes, "a hairbrush and some hummus") 
▸ What "today's innovations become tomorrow's norms" means for every retail leader planning ahead for 2027
ABOUT OUR GUEST
Mariangela Marseglia is the Vice President of European Stores at Amazon, where she leads the company's retail business across the region. She joined Amazon more than 14 years ago, overseeing the Media & Books and Hardlines categories before helping expand Prime Now across Europe and Asia-Pacific. In 2018, Mariangela was appointed Vice President and Country Manager for Amazon Stores in Italy and Spain, a role she held prior to stepping into her current position in 2025.
ABOUT RETAIL DISRUPTED
Retail Disrupted is a top 5% global podcast, hosted by retail analyst Natalie Berg, founder of NBK Retail and co-author of Amazon: How the World's Most Relentless Retailer Will Continue to Revolutionize Commerce. 
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E-commerce may have promised convenience, but increasingly consumers are experiencing something very different — missed deliveries, porch piracy, and what many are now calling "parcel anxiety."
In fact, 25% of first-attempt home deliveries fail and nearly 2 million parcels are stolen or go missing daily in the US. In this episode, Natalie Berg sits down with Miha Jagodic, Co-founder and CEO of Bloq.it —  Europe's fastest-growing provider of smart locker networks technology. They unpack why home delivery is fundamentally broken and what must replace it.
You'll learn: 
→ Why home deliveries fail on the first attempt — and the true cost of re-delivery 
→ How out-of-home parcel volume is growing faster than home delivery globally 
→ Why Western Europe is short 600,000 lockers 
→ The density effect: why the more lockers you deploy, the more demand you create 
→ How Vinted Go is using lockers to make low-value fashion purchases economically viable 
→ Why we should look to Poland and the Nordics for inspiration
→ Locker use cases: click-and-collect, returns, in-store foot traffic, retail media
ABOUT THE GUEST
Miha Jagodic is the Co-founder and CEO of Bloq.it. Founded in Lisbon in 2019, the company provides end-to-end solutions comprising hardware, software and operational services to logistics and retail giants across the globe. Its partners include online marketplace Vinted and logistics multinationals DHL and GLS. 
As CEO, Miha oversees the overall strategy of the business alongside his co-founders, with special attention to areas such as Finance, Talent, and Legal. Miha holds a degree in Business Administration and Management from the University of Ljubljana, School of Economics and Business. In 2023, he made history as the first Slovenian to feature on a Forbes list in technology and innovation, when he was recognised in the Forbes 30 under 30.
ABOUT RETAIL DISRUPTED 
Hosted by retail analyst Natalie Berg — co-author of Amazon: How the World's Most Relentless Retailer Will Continue to Revolutionize Commerce — Retail Disrupted™ is a Top 5% Global Podcast exploring the trends reshaping the future of shopping.
👉 Subscribe on YouTube: https://www.youtube.com/@retaildisrupted
👉 Follow on LinkedIn: https://www.linkedin.com/company/retail-disrupted/
👉 Subscribe to our newsletter: https://retaildisrupted.substack.com

Customers don't actually want ultra-fast grocery delivery. What they want is an easy solution for their daily, weekly, and monthly shopping missions.

So what does this look like? Giuseppe Randazzo is Chief International Officer for foodpanda, foodora, and Yemeksepeti - all owned by Delivery Hero which operates in around 65 countries across four continents, with a mission to deliver anything, straight to your door.

Giuseppe joins host Natalie Berg to map the next decade of quick commerce: from food and groceries to health, beauty, and pets; and from search bars to AI agents that predict your next order before you make it. 
In this episode, you'll learn:

→ Why developing markets are winning at quick commerce. Bangladesh and Pakistan are more advanced than Northern Europe. Why? They never had the legacy retail infrastructure to unlearn.
→ Why groceries are just the start — health & beauty, pharma, pets, flowers are ripe for growth. Will q-commerce verticals will eventually be as large as food delivery itself?
→ Why "quick" commerce won't exist in 10 years. It'll just be called... commerce. Speed becomes tablestakes. The next battleground? AI-powered personalization.

We also got into robot delivery, agentic commerce, and why the brands winning aren't competing on speed — they're competing on cognitive load reduction.

🎥 Full episode is also available on YouTube: https://youtu.be/ARxkGRAWHmo?si=YTr_Hl5T94tc1LYP 
Retail Disrupted is a top 5% global podcast.
👉 Subscribe on YouTube: https://www.youtube.com/@retaildisrupted    
👉 Follow on LinkedIn: https://www.linkedin.com/company/retail-disrupted/  
👉 Subscribe to our newsletter: https://retaildisrupted.substack.com

The trust crisis in retail is real — only 1 in 3 consumers today believe what brands say about themselves. Philippe Gelder, President & CEO of Voted Product of the Year Worldwide, reveals how consumer trust became retail's most fragile asset — and why Europe is uniquely vulnerable just as Chinese retailers enter their third wave of expansion.
📺 Prefer video? Watch on YouTube: https://youtu.be/v8HtbhYqpd0?si=shlaGT-KK7aoZ7PN
In this episode, Philippe and Natalie Berg explore:
• Why social media and AI are eroding brand trust — and what replaces it
• Europe's "perfect storm": regulation, energy costs, and no narrative
• The third wave of Chinese retailers: JD/Joybuy and the Trojan Horse strategy
• China's "involution" problem — why they need Europe
• De minimis exemption: why blocking parcels won't work
• Why "e-commerce" should disappear as a concept
• The collaboration imperative for brands and retailers
Philippe Gelder is President & CEO of Voted Product of the Year Worldwide, the world's largest consumer-voted award for products, brands and retailers. Trusted by 4.5 billion consumers across 40+ countries.
Retail Disrupted is a top 5% global podcast.
👉 Subscribe on YouTube: https://www.youtube.com/@retaildisrupted
👉 Follow on LinkedIn: https://www.linkedin.com/company/retail-disrupted/
👉 Subscribe to our newsletter: https://retaildisrupted.substack.com

Asda's Tickled Pink campaign has raised a whopping £100 million over 30 years. This isn't just fundraising — it's embedding a cause into the culture of a business. 🎗️🩷
In this episode, I sit down with the team behind it all — Emma Betts (Asda), Rachel Carrington (Breast Cancer Now), and Jo MacSween (CoppaFeel!) — to unpack why this partnership why been so successful, both socially and commercially.
What retail leaders will take from this:
→ Why long-term charity partnerships outperform short-term campaigns — commercially and culturally
→ How supplier involvement turned a cause into a £2.5M fundraising engine
→ The "phygital" future: combining physical and digital channels to drive awareness and donations
→ Why £1.8M came from self-checkout tills alone — and what that tells us about micro-donations
→ How CSR strategy can drive measurable shifts in customer behaviour and brand perception
This is a fabulous feel-good story. It's also a masterclass in purpose-led retail strategy. 🫶
🎙️ Guests: 
Emma Betts — Head of Tickled Pink Partnership, Asda
Rachel Carrington — Head of Principal Partnerships, Breast Cancer Now
Jo MacSween — Director of Fundraising, CoppaFeel!
 
Retail Disrupted™ is a Top 5% Global Podcast hosted by retail analyst and author Natalie Berg. New episodes explore the trends reshaping the future of shopping.
🔔 Subscribe to our YouTube channel for weekly retail insights https://www.youtube.com/@retaildisrupted