How TikTok Is Powering the Era of Discovery Commerce
TikTok is reshaping how people discover, explore, and buy products — and retailers are taking note. In this episode of Retail Disrupted, host Natalie Berg speaks with Paul Mears, Group Vertical Director for Retail & E-commerce at TikTok UK, about how discovery commerce is changing the path to purchase. Together they unpack the findings from TikTok’s first UK Shopping Report, discuss how entertainment and commerce are converging, and explore what brands can learn from the creators driving this new era of shopping inspiration. 🎧 Tune in to learn: How TikTok is redefining e-commerce Why discovery-led shopping is the future Which brands are doing social commerce well What retailers can do to engage the next-generation consumer 👉 For more retail insights, make sure to subscribe to the podcast! https://retaildisrupted.com
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AI, Agility & the Future of Retail: Key Takeaways from Manhattan Exchange
Recorded at Manhattan Exchange 2025 in Antwerp, this episode dives into how AI is transforming retail — from search and discovery to customer service and the in-store experience. Host Natalie Berg and guest Ben Sillitoe unpack the biggest tech trends shaping retail’s next chapter: agentic AI, post-purchase innovation, gamification, employee empowerment, and customer-controlled fulfilment. Expect fresh insights, real-world examples, and a glimpse into the future of how we shop. This episode is brought to you by Manhattan Associates, the global leader in supply chain and unified commerce. Ben is the Editor of Green Retail World. For more: https://greenretail.world 🎧 And don't forget to subscribe to the podcast for more retail insights!
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M&S, Ebay & Reskinned on Resale, Circular Fashion & the Future of Retail
Marks & Spencer has just launched its first dedicated resale service on eBay — powered by Reskinned. In this episode of Retail Disrupted, Natalie Berg is joined by Katharine Beacham (Head of Sustainability for Fashion, Home & Beauty, M&S), Jemma Tadd (Director of Fashion, eBay), and Matt Hanrahan (Co-Founder, Reskinned) to unpack this landmark move. 📺 This is a video episode so if you’d prefer to watch the episode, head over to the Retail Disrupted YouTube channel. There is a consensus that retailers need to make buying resale as easy as buying new. We explore this, as well as the importance of collaboration when it comes to fashion circularity. From digital product passports to evolving consumer expectations, discover how leading retailers are reshaping the future of sustainable fashion. 🛍️👗 More on the M&S x eBay store. 🎧🔥 And don't forget to subscribe to the podcast for more retail insights! https://retaildisrupted.com/
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Amazon Fresh UK Stores Closing: What Went Wrong & What’s Next for Grocery
Amazon is shutting down its 19 Amazon Fresh stores in the UK — but is this a failure or part of the innovation journey? In this episode of Retail Disrupted, host and retail analyst Natalie Berg breaks down what went wrong, whether Amazon ever really intended to become a supermarket, and what this means for the future of checkout-free stores and grocery e-commerce. Expect sharp insights on retail innovation, Amazon’s strategy, and the lessons for the wider grocery industry. 👉Subscribe to the podcast: https://retaildisrupted.com 👉Follow Natalie on LinkedIn: https://www.linkedin.com/in/natalie-berg-ba20931/ 👉Follow Natalie on TikTok: https://www.tiktok.com/@nataliebergonretail 👉Follow Natalie on YouTube: https://www.youtube.com/@retaildisrupted 👉Follow Natalie on Instagram: https://www.instagram.com/nataliebergonretail/
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Not Just Background Noise: Ola Sars on How Music Drives Sales and Shapes Retail
How often do you notice the background music when you’re shopping? 🎶 It’s not just “noise” - it can shape how long we browse, how we feel, and even how much we spend. In this episode of Retail Disrupted, Natalie Berg sits down with Ola Sars, music tech entrepreneur and founder of Soundtrack Technologies, the world’s leading B2B music streaming service. Ola’s journey spans co-founding Beats Music (which became Apple Music) to building Soundtrack into a platform powering 80,000+ businesses across 74 countries. You’ll discover: • How music influences customer behavior and dwell time • Why brands should treat music as a strategic asset, not background noise • The role of AI in creating “sonic identities” for retailers • Real-world examples of brands boosting sales with the right soundtrack • The future of audio in retail and customer experience If you’re curious about the intersection of retail, music, and technology, this episode is packed with insights you won’t want to miss.
Disrupt or be disrupted - that's the choice facing retailers today.
Hosted by retail analyst Natalie Berg, this podcast unpacks the latest trends and innovations impacting the global retail sector. We explore how technology is reshaping the world of commerce, how shopping habits will evolve in the future and what retailers need to do to stay relevant to today's ubiquitously connected consumers. Join us for lively discussions with the industry's brightest minds - retail CEOs, business leaders, disruptive brands, analysts and tech experts.
Topics covered include:
• Retail leadership lessons: how to thrive in a perpetually evolving retail landscape
• How to meet the needs of today's hyper-informed, "on-my-terms" shopper
• Unified commerce: the convergence of physical and digital retail
• How technology can enhance the customer experience
• Store reinvention: how to repurpose bricks & mortar retail
• Future of e-commerce
• How AI and other emerging technologies will revolutionise the retail sector
• Macroeconomic, sociodemographic and ESG trends
• Evolution of customer loyalty
This is a London-based show with a global audience. For more, visit retaildisrupted.com
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