Bobbie Shrivastav: Building the Insurance Ops OS - Generative AI Workflows That Cut 70% of Manual Work
On this episode of the Scouting For Growth podcast, Sabine VdL talks to Bobbie Shrivastav, co-founder and CEO of Solvrays about building AI-driven workflows that aim to eliminate 70% of manual back office work with governance, auditability, and with human-in-the-loop controls directly built in. They also talk about what makes vertical AI for insurance defensible and measurable, compressing sales and implementation cycles without cutting corners on risk, change management, and how to augment teams as talent retires while new talent ramps up.
KEY TAKEAWAYS
When the work comes into an organisation, not everything is digital. Things are still mailed, the first help we provide is extracting the information from those manual sources and place it with the right person in their case management system. That alone eliminates 5-7 touch points.
When an agent sends an email we’re able to get a new business application, we’re able to extract the information, we understand that this is a new business applications, and we can take that data and integrate it into the new business solution. Before, someone would have checked an email, gone to the new business application and keyed that in so work could move in. We’ve eliminated that complex new business touch point.
74% of our industry is still tackling legacy. Customers don’t care if you’re still using mainframes, they shouldn’t feel a difference. We’re using agentic AI as a connector to legacy systems, we’re also doing database to database connectors, and for newer systems we’re using APIs.
We eliminate a dependency factor and empowered IT to work with new technologies, so they’re not dependent on us. But the business and IT partnership with any project, whether it’s our solution or another, is the key to success.
BEST MOMENTS
‘We want to be a ray of hope for the operations staff for back office.’
‘What makes us superior, from an industry point of view, is that we’ve innovated in this space for the last 10 years, we understand operations intimately.’
‘Once a signature is signed, our goal is to do one workflow in two weeks, not months or years, weeks.’
‘Where I’ve seen most anxiety in business and IT is in implementation, it can drain your team. Our goal is: If we can build our orchestration layer the right way you don’t have to be so tense.’
ABOUT THE GUESTS
Bobbie Shrivastav is founder and managing principal of Solvrays. Previously, she was co-founder and CEO of Docsmore, where she introduced an interactive, workflow-driven document management solution to optimize operations. She then co-founded Benekiva, where, as COO, she spearheaded initiatives to improve efficiency and customer engagement in life insurance.
She co-hosts the Insurance Sync podcast with Laurel Jordan, where they explore industry trends and innovations. She is co-author of the book series "Momentum: Makers and Builders" with Renu Ann Joseph.
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ABOUT THE HOST
Sabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew a venture lab that accelerates the curation, validation, & commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers, accelerated over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner.
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This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/
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