AI and the Future of Work: Artificial Intelligence in the Workplace, Business, Ethics, HR, and IT for AI Enthusiasts, Leaders and Academics

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Matt Britton is Founder and CEO of Suzy and a leading voice on how AI and generational change are reshaping business. He is the author of the best-selling book Generation AI: Why Generation Alpha & The Age of AI Will Change Everything, and has advised more than half of the Fortune 500 on marketing, innovation, and consumer behavior. Drawing on decades of experience working with global brands, Matt examines why AI is shifting the economy from knowledge tasks to creative problem solving, why reskilling will define the next decade, and how leaders can build organizations that elevate human judgment in an AI-driven world.
In this conversation, we discuss:
Why AI is accelerating a shift from memorization and knowledge tasks toward creativity, critical thinking, and real problem solving.
Why reskilling, not upskilling, will define the next decade and why that transition will be harder than most leaders admit.
How Gen Alpha, the first AI-native generation, will reshape expectations around work, brands, privacy, and employer relationships.
Why robotics will transform the service economy sooner than most leaders expect, and what that means for jobs.
The mistake companies make when they chase AI tools instead of focusing on the most important problems to solve.
How hyper-personalization and an “audience of one” are redefining trust, value creation, and meritocracy in business.
Resources:
Subscribe to the AI & The Future of Work Newsletter
Connect with Matt on LinkedIn
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Kourtney Cross is a RiseUp with ServiceNow Graduate and Business Analyst at Leidos. With a background in accounting and operations, Kourtney saw a shift happening in the enterprise tech landscape and decided he wouldn't be left behind. He immersed himself in a new ecosystem, earned multiple certifications through the RiseUp program, and built his own hands-on projects to prove his skills to skeptics.
But his story isn't just about learning new software. It's about the grit it takes to pivot your career in public. Kourtney joins Dan Turchin to share what it really looks like to go from "credentials on paper" to delivering value in the AI economy, and why he believes compounded effort always yields success.
In this conversation, they discuss:
Why Kourtney saw a market shift and decided to dive in headfirst, and how that decision became a pivotal career inflection point.
How RiseUp with ServiceNow program enables ambitious early-career professionals to obtain certifications, build real skills, and pivot into future-proof tech roles.
What certifications actually do, and don’t do, in the job market, and how Kourtney differentiated himself by building and showcasing a hands-on project.
How to proactively leverage AI as a business analyst, from writing user stories to tightening requirements, instead of fearing job displacement.
Where AI should accelerate productivity and where clear human boundaries still matter, especially in high-stakes areas like healthcare and admissions decisions.
Why patience, resilience, and what Kourtney calls “compounded effort” matter more than credentials alone when breaking into tech and building long-term career momentum.
Resources:
Subscribe to the AI & The Future of Work Newsletter
AI @ Work – Level One Leaders certification
Connect with Kourtney on LinkedIn
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Explore more about RiseUp with ServiceNow

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Scott Strickland is Chief Commercial Officer at Wyndham Hotels & Resorts and former Chief Information Officer of Wyndham Hotel Group, where he led technology and AI initiatives across one of the world’s largest hospitality portfolios. With experience spanning global operations, enterprise data strategy, and board-level leadership, he has built a reputation for translating business priorities into scalable technology execution.
Drawing on that experience, Scott brings a pragmatic lens to how organizations align AI with business strategy, prioritize initiatives by ROI and time to value, and scale responsibly while building trust across teams.
In this conversation, we discuss:
How Scott translates business needs into technical AI execution while keeping a sharp focus on measurable dollar impact.
Why winning board support for AI requires the “4 E’s” framework, and how making AI a recurring agenda item changes the trajectory of investment.
How to scale from four initial AI use cases to more than 340 by prioritizing ROI, time to value, and data readiness.
Why AI works best as a co-pilot that removes friction and drudgery, rather than as a replacement for frontline teams.
What it takes to build trust with employees during AI transformation, including transparency, reskilling pathways, and new roles like AI coaches.
Why security, privacy, and risk management must be built into AI initiatives from day one, and how servant leadership creates the cultural foundation for responsible adoption.
Resources:
Subscribe to the AI & The Future of Work Newsletter
Connect with Scott on LinkedIn
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On how the journey from intern to a $5B unicorn happens

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In this special February compilation episode of AI and the Future of Work, we explore what it truly takes to build AI companies designed to last.
While AI innovation moves fast, enduring companies are built on fundamentals. Clear problem selection. Thoughtful product design. Ethical intent. Leadership under uncertainty. And the resilience required to keep going when the market pushes back.
This episode brings together insights from founders and operators who have built, scaled, and sustained AI-driven companies across different stages and industries. Their stories reveal a shared truth. Long-term success depends less on hype and more on discipline, courage, and trust.

Featured Guests
Eric Olson, CEO and Co-founder of Consensus - Listen to the full conversation here: https://www.buzzsprout.com/520474/episodes/11574063 
Rich White, Founder of UserVoice and CEO of Fathom - Listen to the full conversation here: https://www.buzzsprout.com/520474/episodes/11911533 
Dmitry Shapiro, CEO of MindStudio - Listen to the full conversation here: https://www.buzzsprout.com/520474/episodes/14866979 
Daniel Marcous, Founder and CTO of April, former CTO of Waze - Listen to the full conversation here: https://www.buzzsprout.com/520474/episodes/12679210 
George Sivulka, CEO of Hebbia - Listen to the full conversation here: https://www.buzzsprout.com/520474/episodes/16572788 

What You’ll Learn
Why founders must act before certainty appears
How solving real pain leads to stronger, longer-lasting companies
What ethical intent looks like in practical AI system design
Why trust, accuracy, and discipline matter more than speed
How resilience shapes leadership through uncertainty
What separates durable AI companies from short-lived experiments
Inspired by something you heard in this episode?
Share your favorite insight on social and tag us. We’d love to hear what resonated with you. And don’t forget to subscribe to AI and the Future of Work for more conversations with the founders and leaders shaping what comes next.

Other special episodes: 
Lessons from Four Unicorn CEOs Disrupting Massive Markets with AI (Special Episode)
Artificial General Intelligence: Can Machines Really Think Like Us? (Special Episode)
Ethical AI in Hiring: How to Stay Compliant While Building a Fairer Future of Work (HR Day Special Episode)
AI and the Law: How AI Will Change Legal Careers (Special Episode)
AI and Safety: How Responsible Tech Leaders Build Trustworthy Systems (National Safety Month Special)
Lessons from Leaders: How AI Is Redefining Work and the Human Experience (Labor Day Special Episode)
365: What We’ve Learned from 364 Expert Conversations (Special Episode)

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Andrea Iorio is one of Brazil’s most requested keynote speakers on digital transformation, innovation, and leadership. His work has reached more than 50,000 people through live talks, and his podcasts have surpassed 300,000 downloads. A former Head of Tinder across Latin America and Chief Digital Officer at L’Oréal Brazil, he brings firsthand experience leading digital change inside large organizations. Today, he advises leaders, teaches MBAs, and studies how AI reshapes work, skills, and decision making. His latest book, Between You and AI, explores how humans stay relevant as machines take on more cognitive tasks.
In this conversation, we discuss:
Why AI replaces tasks rather than entire jobs, and how reframing work around tasks changes how leaders redesign roles, workflows, and value creation.
Andrea shares surprising data from a global HR survey that reveals why 93% of HR leaders prioritize soft skills over hard skills in new hires, and why this trend signals a massive shift in the future of work.
Andrea outlines nine new skills, grouped into Three Pillars of Transformation essential for professionals and leaders: cognitive, behavioral, and emotional.
Why asking better questions matters more than producing answers, and how prompting extends beyond AI inputs into everyday leadership and decision making.
Andrea shares how L’Oréal’s reverse mentoring program shifted the C-Suite’s perspective on emerging digital trends, demonstrating why understanding the Gen Z consumer requires direct immersion over passive presentations.
What the rise of autonomous AI agents means for responsibility, goal setting, and collaboration, and why agency remains a human obligation even as systems gain autonomy.
Resources:
Subscribe to the AI & The Future of Work Newsletter
Connect with Andrea on LinkedIn
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