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Crisis What Crisis?

Andy Coulson
Crisis What Crisis?
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  • Bonus Episode: John Roberts' Crisis Compass
    John Roberts is one of Britain's most successful and energetic businessmen, a lad from Bolton who turned a one pound bet with a friend into a billion pound success story. In this special Business episode, John joins Andy to share the invaluable lessons behind building one of Britain’s most trusted brands. From selling deformed gingerbread men in school to pioneering e-commerce out of Bolton, John reveals how cheek, grit and imagination shaped AO, but the journey to success has not been a straight road. He talks openly about the crushing lows — including losing a £160 million gamble in Germany, navigating the chaos of early online retail, and how singing Queen’s Don’t Stop Me Now on loop helped him show up for his team during the darkest moments.Here is John's Crisis Compass - his points of navigation for when trouble comes.X: @johnrobertsAOHost: Andy Coulson CWC team: Jane Sankey, Hana Walker-Brown, Bill GriffinWith special thanks to Ioana Barbu and the brilliant people at Global For all PR and guest approaches please contact – [email protected]
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  • Founder and CEO of AO.com John Roberts on risk, empowerment, and the power of a one pound bet
    John Roberts is one of Britain's most successful and energetic businessmen, a lad from Bolton who turned a one pound bet with a friend into a billion pound success story. In this special Business episode, John joins Andy to share the invaluable lessons behind building one of Britain’s most trusted brands. From selling deformed gingerbread men in school to pioneering e-commerce out of Bolton, John reveals how cheek, grit and imagination shaped AO, but the journey to success has not been a straight road. He talks openly about the crushing lows — including losing a £160 million gamble in Germany, navigating the chaos of early online retail, and how singing Queen’s Don’t Stop Me Now on loop helped him show up for his team during the darkest moments.He shares the thinking behind AO’s legendary customer service and the power (and perils) of leading from the front. Plus we hear about his work to level the playing field for young people in our poorest communities, and what government and businesses can learn from a green teddy bear and a humble kitchen salesman to build a better future.X: @johnrobertsAOHost: Andy Coulson CWC team: Jane Sankey, Hana Walker-Brown, Bill GriffinWith special thanks to Ioana Barbu and the brilliant people at Global For all PR and guest approaches please contact – [email protected]
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  • Bonus Episode: Kit De Waal's Crisis Compass
    Bestselling author Kit de Waal has built a career writing stories that capture the reality of life on the margins, but her own story is just as compelling. Growing up in 1970s Birmingham with an Irish Catholic-turned-Jehovah's Witness mother and a Caribbean father, Kit learned early on that survival meant adaptation. Kit's mother’s dire warnings of an impending apocalypse pushed her into rebellion, leading to a breakdown that ultimately brought her home and set her on a new path in social care, advocating for children in the care system before becoming a bestselling author.Here is Kit's Crisis Compass - her points of navigation for when trouble comes.Listen to Kit's full episode: https://podcasts.apple.com/gb/podcast/crisis-what-crisis/id1517015748?i=1000701649537Pre-order Kit’s new book The Best Of Everything: https://linktr.ee/TheBestofEverythingKitdeWaalLinkedIn: https://www.linkedin.com/in/kit-de-waal-ba953455/X: @KitDeWaalWebsite: https://www.kitdewaal.com/contactHost: Andy Coulson CWC team: Jane Sankey, Hana Walker-Brown, Bill GriffinWith special thanks to Ioana Barbu and the brilliant people at Global For all PR and guest approaches please contact – [email protected]
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  • Kit de Waal on rebellion, redemption and making crisis count
    Bestselling author Kit de Waal has built a career writing stories that capture the reality of life on the margins, but her own story is just as compelling. Growing up in 1970s Birmingham with an Irish Catholic-turned-Jehovah's Witness mother and a Caribbean father, Kit learned early on that survival meant adaptation. Kit's mother’s dire warnings of an impending apocalypse pushed her into rebellion, leading to a breakdown that ultimately set her on a new path advocating for children in the care system before becoming a bestselling novelist.In this episode, Kit shares how she transformed personal crisis into epic creative success, the complexities of growing up between cultures, and why she rejects the term ‘resilience.’ With novels like My Name is Leon and her memoir Without Warning and Only Sometimes, Kit has turned life’s challenges into powerful storytelling. Kit has also fought for greater diversity in the UK’s publishing industry. Using her advance, she set up a Creative Writing scholarship at Birbeck, University of London, Kit is breaking down industry barriers by helping writers from marginalised backgrounds find their own passion for writing.This is a paid advertisement by BetterHelp. Give online therapy a try at betterhelp.com/CRISISPOD. Our listeners get 10% off their first month.Pre-order Kit’s new book The Best Of Everything: https://linktr.ee/TheBestofEverythingKitdeWaalLinkedIn: https://www.linkedin.com/in/kit-de-waal-ba953455/X: @KitDeWaalWebsite: https://www.kitdewaal.com/contactHost: Andy Coulson CWC team: Jane Sankey, Hana Walker-Brown, Bill GriffinWith special thanks to Ioana Barbu and the brilliant people at Global For all PR and guest approaches please contact – [email protected]
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  • Bonus Episode: Rupert Soames' Crisis Compass
    Rupert Soames has forged a brilliant career leading businesses through some of the most daunting challenges. His professional journey has been defined by his unflinching resolve to ‘run towards gunfire.’ As CEO of commercial giants Aggreko and Serco through periods of crisis and now as Chair of the CBI as it continues to recover from a reputational shock. Rupert also talks for the first time about appalling abuse he endured at prep school and how those terrible experiences ultimately helped shape his wholly positive approach to confronting challenge. Here is Rupert’s Crisis Compass – his points of navigation for when trouble comes. This is a paid advertisement by BetterHelp. Give online therapy a try at betterhelp.com/CRISISPOD. Our listeners get 10% off their first month.Host: Andy Coulson CWC team: Jane Sankey, Hana Walker-Brown, Bill GriffinWith special thanks to Ioana Barbu and the brilliant people at Global For all PR and guest approaches please contact – [email protected]
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About Crisis What Crisis?

Crisis What Crisis? provides authentic, judgement-free and useful storytelling from those who have been at the brutal, sometimes life threatening, sharp end of crisis and who survived and thrived in the process. Host Andy Coulson’s own background as a newspaper editor, Downing Street Communications Director, one-time inmate of HMP Belmarsh and now sought-after adviser to CEOs, allows him to bring a unique perspective to these conversations.
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