Hospitality Meets... with Phil Street

• #219 - Hospitality Meets John Herity - Haggis, Heritage & High Expectations

  In this lively and laugh-filled episode of Hospitality Meets, I sat down with John Herity, Club Operations Manager at The Caledonian Club in London. From his accidental start in hospitality to tales of Burns Night feasts and Scottish banter, John's journey is a testament to adaptability, tradition, and keeping your cool in high-pressure situations.Expect stories of butlering for the elite, dodging dodgy chicken, and navigating the world of private members' clubs with a mix of humour and hard-earned wisdom. If you’ve ever wondered what it takes to thrive in hospitality while keeping the fun alive, this episode is for you!What’s Inside?The Accidental Career: How John found his way into hospitality (spoiler: it involved a necessity rather than a plan!)Banter & Burns Nights: Running a Scottish institution in London, plus a deep dive into the economics of haggisThe Art of Adaptability: Lessons from private clubs, corporate dining, and high-end butleringCrisis Management: The time John refused to serve a risky chicken dish Full Circle: From Glasgow to London, redundancy to return—why John keeps coming back to The Caledonian ClubKey Takeaways:✔️ Hospitality is everywhere – From banks to private clubs, the impact of great service goes far beyond restaurants and hotels.✔️ Tradition matters – Whether it’s Burns Night or butler etiquette, preserving heritage can be good for business.✔️ Details make the difference – From perfectly polished shoes to getting coffee service just right, hospitality is all about the little things.✔️ Reputation is everything – Skills can be learned, but how you handle yourself (and your team) will define your career.✔️ Stay adaptable – Whether it’s a vending machine mishap or a last-minute event flip, problem-solving is a hospitality superpower.Memorable Quotes:🗣️ “If you're about to invest £10 million and they can’t get the tea and coffee right, what does that say about the rest of the business?”🗣️ “There's no such thing as just a waiter, just a barista, or just a tea and coffee service. That’s where business happens.”🗣️ “I wasn’t about to serve that chicken and end up on the news. Not on my watch!”🗣️ “Hospitality is the unsung hero of history. Deals, diplomacy, and celebrations all happen over food and drink.”Final Thought:This episode is a masterclass in the art of hospitality—packed with humor, wisdom, and a healthy dose of Scottish charm. Don’t miss it!🎧 Tune in now and let the storytelling begin!The GuestJohn Herity is the Club Operations Manager of the Caledonian Club in LondonLinkedIn - https://www.linkedin.com/in/john-herity-cmdip-mih-275b58b5/Show PartnersA big shout out to Today’s show partner, RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to

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• #218 - Hospitality Meets Tim Hobern - Raising the Bar

  Whilst out and about on my travels, I was introduced to today's guest by previous guest, powerhouse Rachel Thomson (Episode 176).So it was great to sit down with Tim Hobern, the founder of Dovetail Bars, to talk about his wild and unexpected journey from bartender to bar owner to entrepreneur shaping London’s cocktail scene. From opening London’s smallest bar to launching a Leicester Square hotspot in just 72 sleepless hours, Tim shares the thrills, challenges, and lessons of building a hospitality business in a post-COVID world.Key Takeaways:Entrepreneurial Agility – Tim’s journey is a masterclass in spotting opportunities and adapting quickly. (Spoiler: "Pivot" is mentioned... reluctantly.)The Power of Saying Yes – How a residency deal turned into a rapidly growing bar brand.Future-Proofing Your Business – Why Tim doubled down on a second location early on.The Art of Customer Experience – From London’s tiniest bar to a casino collaboration, making guests feel at home is everything.Handling Chaos Like a Pro – Lessons from opening a bar in three days, fighting fires (literally), and dealing with late-night Camden crowds.Fun Moments:The creative way Tim once "gently" persuaded a rowdy crowd to leave his venue. (Hint: Music choices matter!)The time a neighbouring building caught fire, and Tim had to empty the bar’s safe and grab some beers… just in case.How opening a bar inside a casino required a surprising amount of explanation to customers.Memorable Quotes from the episode:“No one has ever had a fight with Britney Spears playing in the background.”“Everything only ever makes sense in retrospect.”“I called in every possible favour… and then we had a three-day turnaround to open a bar.”“If you tell yourself this is going to be a chapter in the autobiography, you can push through the pain.”“I’ve developed an almost religious relationship with coffee.”“Most things are set up to be manageable—otherwise, businesses wouldn’t survive.”“The best problem-solvers have just a tinge of arrogance—the refusal to accept there’s something they can’t do.”“You can find ways to make people feel unwelcome without being unwelcoming.”This chat is totally brimmed with lessons and stories and I hope you enjoy!The GuestTim is a British/Australian Bar manager who's been working across London venues for the past 9 years. Since 2023, he's been the owner of Dovetail Bars Ltd, a company that operates bar residencies for venues that have difficulty executing bar concepts in a post-Covid and Brexit space.https://dovetailbars.co.uk/Instagram - @dovetailbarsShow PartnersA big shout out to Today’s show partner, RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the...

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• #217 - Hospitality Meets Rizwan Khan - Crisis, Comedy & Career Pivots

  This weeks episode of Hospitality Meets is a rollercoaster of inspiration, resilience, and comedy, featuring the incredible journey of Rizwan Khan, General Manager at Junsei. From his accidental dive into hospitality to becoming one of the youngest GMs in Mayfair, Rizwan shares stories of perseverance, leadership, and the unexpected lessons learned along the way.Key Takeaways:Life is a Marathon, Not a Sprint – Rizwan views hospitality as a never-ending relay race where each generation passes the torch to the next. His mission? To keep running and inspire others to do the same.Diamonds Are Made Under Pressure – Whether it was stepping up in high-stakes competitions or managing a restaurant at 21, Rizwan thrives when challenged.Valentine’s Day Disaster – A first date gone wrong as a lady arrives late. A Career Defining Moment – When a guest had a medical emergency, Rizwan broke the rules (and possibly speed limits) to get her to a hospital with lessons and payoff galore!COVID: Life’s Reset Button – After losing his job during the pandemic, Rizwan considered switching to IT but realised his true passion was in hospitality. His takeaway? "If I can inspire others to push forward, then I’ll be the torch to light the way."Memorable One-Liners:"Life isn’t something that can be explained—by the time you try, you’re out of time.""The hospitality industry is one big marathon; we just keep passing the torch.""I’ve slept enough for the last eight months—time to get moving!""Everything you want is on the other side of fear.""Hospitality pays you to learn food and beverage knowledge—what other industry does that?"Rizwan is an excellent guest and another insight into the career potential of this amazing sector.Enjoy!The GuestRizwan Khan is the General Manager of Junsei, a traditional Yakitori restaurant in London. Website - https://junsei.co.uk/ldn/Instagram (Rizwan) - https://www.instagram.com/rizwan_k_98/Instagram (Restaurant) - https://www.instagram.com/junsei_uk/LinkedIn (Rizwan) - https://www.linkedin.com/in/rizwan-khan-mih-5742a9140/Show PartnersA big shout out to Today’s show partner, RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

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• #216 - Hospitality Meets Emma McClarkin - Pints, Parliament & Positivity

  Welcome back to Hospitality Meets, where we dive into the stories behind the people who keep the hospitality world buzzing! 🍻In this episode, Phil sits down with Emma McClarkin, Chief Executive of the British Beer & Pub Association (https://beerandpub.com/) and all-around pub enthusiast. We chat about:🍺 Why the pub is the heart of every community (and why you should probably visit yours more).🏛️ Emma’s whirlwind journey from studying law to being elected the youngest UK MEP (via a chance encounter in a pub—naturally).💰 The challenges facing pubs today (spoiler: it involves taxes, regulations, and a lot of lobbying).🎉 Why hospitality isn’t just an industry🏉 A little rugby, a little politics, and a whole lot of passion for beer.Emma also reveals the hilarious moment she made King Charles laugh during her OBE ceremony, and we discuss whether more business ideas should be born on the back of beer mats.So, grab a pint, settle in, and prepare to be both informed and entertained. Cheers! 🍻The GuestEmma is Chief Executive of the British Beer and Pub Association. Chair of World Brewing Alliance. Trustee Only a Pavement Away. NED Ivors Academy & Hampshire Cricket. Also a Former politician MEP for 10 years.Instagram BBPA - https://www.instagram.com/beerandpub/Show PartnersA big shout out to Today’s show partner, RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

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• #215 - Hospitality Meets Lisa Jenkins - Champagne, Success & Shin Splints

  Ever wondered how a dishwasher at age 10 ends up running the Royal Academy of Culinary Arts? Well, Lisa Jenkins (CEO of The Royal Academy of Culinary Arts) is here to spill the tea (and maybe a few kitchen secrets).We get through a lot and I chat with Lisa about:🍽️ Why hospitality careers are more than just chefs & managers (yes, journalists count too!)✈️ How working too hard at the Singapore Air Show got her a business-class flight home (note: not a recommended career strategy)💡 The power of saying yes to opportunity… even when you have no plan whatsoever🤝 Why relationships in hospitality are more valuable than a Michelin star🚀 How she went from publishing flight magazines to fine dining journalism – and finally, the big boss chair at RACALisa’s journey is proof that career paths are never linear—sometimes they come with unexpected detours, high-flying perks, and a whole lot of laughs.🎧 Tune in now! Guaranteed to make you rethink your career… or at least consider faking shin splints for an upgrade. 😉The GuestLisa Jenkins is the chief executive officer for The Royal Academy of Culinary Arts (RACA), the UK’s leading professional membership association of head chefs, head pastry chefs, restaurant managers and associates. RACA provides education, inspiration, and aspiration through a variety of channels including the RACA apprenticeship programme, the Annual Awards of Excellence, the Adopt A School charity and the four-yearly Master of Culinary Arts competition.RACA supports young people, colleges, and educational institutions by providing programmes through its extensive network of academician members and industry contacts while raising the standards and awareness of food, food provenance and sustainability, cooking and service.LinkedIn - https://www.linkedin.com/in/lisa-jenkins-cfsp-58907144/ Instagram personal - @lisa_jenkins02Instagram (RACA) - @royalacademyofculinaryartsShow PartnersA big shout out to Today’s show partner, RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

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