Anna Highfield, editor of Inside Housing Management, and Katharine Swindells, deputy features editor at Inside Housing, discuss the scale of the issue that is rent arrears, and how to take a different approach that might result in better outcomes for organisations, staff and residents.The co-hosts also discuss new reports into the demand on homelessness services, and the state of government finances.This week our guests are Catherine Cunliffe, who led the creation of a new income strategy at Lancaster City Council, which has reduced rent arrears to an all-time low, and Sam Jeffery, a member of Lancaster’s income team.The Inside Housing Management Podcast is produced by Lucy Brown.Music credits: Motivate by Wavecont (https://protunes.net/) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0
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27:26
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27:26
Anti-social behaviour
Editor Anna Highfield and Inside Housing deputy features editor Katharine Swindells discuss the challenges that housing management staff face when dealing with ASB, and different approaches to managing it.The co-hosts also discuss an enforcement notice served to a Birmingham supported housing provider by the Regulator of Social Housing.This week our guest is Cheryl Gledhill-Kucuk, an award-winning housing partner at Accent, who joins us to speak about her experience handling ASB. The Inside Housing Management Podcast is produced by Lucy Brown.Music credits: Motivate by Wavecont (https://protunes.net/) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0
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24:14
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24:14
Shadowing housing association Places for People
Editor Anna Highfield talks to Inside Housing reporter Ellie Brown about shadowing Places for People (PfP) – and what she learned from her day with community housing manager Danny Flannery on his patch in Derby.The co-hosts also discuss the latest Learning from severe maladministration report from the Housing Ombudsman, in which 12 landlords were named for failings over anti-social behaviour cases.And guest Jen Radcliffe, head of partnerships at PfP Thrive, comes on the show to talk about housing management’s recruitment and retention problem, and what we can do to fix it. The Inside Housing Management Podcast is produced by Lucy Brown.Music credits: Motivate by Wavecont (https://protunes.net/) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0
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18:49
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18:49
How can the sector better support its resident-facing staff?
How can the social housing sector better support its resident-facing staff? Weighing in on the exclusive discussion is Kirsty Ellis, head of operations at Progress Housing Group, Anne-Marie Bancroft, director at specialist housing consultancy Altair, and Alison Inman, former president of the Chartered Institute of Housing and current chair of tenant engagement specialist Tpas.The discussion covers topics including the growing remit of a housing officer, recognition, managing workloads, training and career progression, well-being and support, and fair wages. The Inside Housing Management Podcast is produced by Lucy Brown.Music credits: Motivate by Wavecont (https://protunes.net/) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0
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48:03
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48:03
What do social housing staff love about their jobs?
The results of a major survey are revealed, where we asked housing staff what they enjoy about their jobs, what drives them and how they got into the sector. The episode also features an interview with Stacey Thwaites from housing association Gentoo, where she discusses how she got into the housing sector and why she feels like she can make a difference every day.The Inside Housing Management Podcast is produced by Lucy Brown.Music credits: Motivate by Wavecont (https://protunes.net/) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0
The Inside Housing Management Podcast is a production of Inside Housing Management, the comprehensive information source for professionals working in UK social housing management.Listen to find out more about the key issues affecting staff working on the frontline of social housing.
UK