Marketing in the Madness

Richard Shotton, bestselling author of The Choice Factory and Hacking the Human Mind, joins Marketing in the Madness podcast to unpack how behavioural science actually works in modern marketing.

Richard shares practical, evidence-based insights from 130+ years of behavioural research, breaking down why people make the decisions they do and how marketers can work with human psychology rather than against it.

In this episode, we cover:
- Why behavioural science is essential for marketers today
- How brands like Guinness used psychological biases to drive growth
- The Pratfall Effect and why admitting flaws builds trust
- Why abstract marketing language fails (and what works instead)
- How AI and ChatGPT change marketing decisions and where humans still matter
- The most important behavioural biases every marketer should understand
- How to remove friction and increase conversion without more persuasion

Enjoyed the episode? Click subscribe so you never miss the conversations shaping the future of marketing, tech and brand growth.

Subscribe to the podcast:
Spotify: https://open.spotify.com/show/2UUIgMdZ6FdSCrux5BY7PI?si=c48bdbecb5be4a6e
Apple Podcasts: https://podcasts.apple.com/us/podcast/marketing-in-the-madness/id1688996981

Connect with us:
Richard Shotton
LinkedIn: https://www.linkedin.com/in/richard-shotton/

Katie Street 
LinkedIn: https://www.linkedin.com/in/katiestreet/
Instagram: https://www.instagram.com/streetmate/

Marketing in the Madness 
LinkedIn: https://www.linkedin.com/company/marketing-in-the-madness-podcast/
Instagram: https://www.instagram.com/marketinginthemadness/

What happens when you have someone’s full attention for minutes at a time?

In this special Marketing in the Madness episode, recorded on stage at our event, Marketing in the Madness Live at The Drum Labs, we hear from Paul Wright at Uber as he breaks down how Uber has quietly built one of the most powerful attention environments in modern advertising.

This session goes deep into what attention actually looks like inside the Uber and Uber Eats apps, why “non-interruptive” advertising matters more than ever, and how brands can drive real commercial impact by showing up in the right moments, not just shouting louder.

Paul shares:
 How Uber thinks about “attention on the go”
• Why the average Uber journey creates minutes (not seconds) of visible ad time
• What eye-tracking research revealed about attentive seconds and recall
• Why Uber users are more likely to engage with brands
• How journey ads drive lifts in recall, consideration, and sales
• Real campaign examples from Pizza Hut, Boots, Armani, Unilever and DAZN
• Why creativity matters even more inside functional, utility-led platforms

From gamified ads that generate direct revenue, to brand experiences that fit seamlessly into everyday behaviour, this episode is a masterclass in attention-led marketing and all backed by data.

If you’re a marketer, brand leader, or media planner trying to cut through distraction, this is one to watch.

Paul Wright
https://www.linkedin.com/in/paulwright66/

Katie Street
https://www.linkedin.com/in/katiestreet/
https://www.instagram.com/streetmate/

Street Agency
https://street.agency/
https://www.instagram.com/street.agency/
https://www.linkedin.com/company/streetagency/

Marketing in the Madness
https://www.linkedin.com/company/marketing-in-the-madness-podcast/
https://www.instagram.com/marketinginthemadness/

Is TV really losing relevance or are we just looking at it the wrong way?

Recorded live on stage at Marketing in the Madness LIVE, this episode features Jason Trout, Global CMO at Crimtan, breaking down how television has evolved over the last decade and why it still plays a powerful role in modern media strategies.

From the shift away from linear schedules to the rapid growth of Connected TV, streaming, and programmatic buying, Jason shares a clear, data-led view of how people actually watch TV today and what that means for advertisers trying to keep up.

In this episode, you’ll hear about:

- How CTV and streaming are reshaping TV advertising
- Why eyeballs haven’t disappeared, they’ve just moved
- The role of programmatic in making TV more accessible
- What YouTube’s growth on TV screens means for advertisers
- Why creative quality still matters more than the tech behind it
- What the future of TV, relevance, and shared viewing really looks like

This is a must-watch for marketers, media planners, brand leaders, and anyone navigating the changing relationship between technology, advertising, and culture.

Subscribe to Marketing in the Madness for more honest conversations where marketing meets technology.

Want to join us in person at the next LIVE event in March 2026? Connect with Katie Street on LinkedIn and follow Marketing in the Madness Live for VIP invites.

Jason Trout
https://www.linkedin.com/in/jason-trout/

Crimtan

https://crimtan.com/

Katie Street
https://www.linkedin.com/in/katiestreet/

Marketing in the Madness
https://www.linkedin.com/company/marketing-in-the-madness-podcast/
https://www.instagram.com/marketinginthemadness/

Street Agency
https://www.linkedin.com/company/streetagency/
https://www.instagram.com/street.agency/

Welcome to Marketing in the Madness, and what better way to kick off our first podcast episode of 2026 than with a live panel diving into the future of retail!

Hosted by Katie Street, this episode brings together senior leaders from some of the UK’s most influential retail brands to unpack how AI, data, customer experience and loyalty are reshaping how people discover, shop and engage with brands.

Featuring expert insights from:

Simon Pakenham-Walsh, CIO at River Island
Lynn Ritson, Global Digital Director at Dr. Martens
Fabrice Khullar, Director of Product & Technology at Boots

From beauty and fashion discovery on Instagram, to shopping directly inside AI platforms, to the evolving role of loyalty in a TikTok-first world, this is an honest, unfiltered conversation about what’s actually happening inside retail businesses right now.

In this episode, they cover:

- How AI and LLMs are changing the way consumers discover and buy products
- Why designing customer journeys has become more complex (and less linear) than ever
- The reality of brand loyalty in 2026 plus what’s changing and what still matters
- How retailers are adapting their data, content and digital infrastructure for AI-led discovery
- The importance of humanising AI experiences, from chatbots to personalised content
- What brands should be prioritising as they plan for the year ahead

Whether you work in marketing, ecommerce, digital, retail, brand, CRM or strategy, this episode is packed with practical insight and future-focused thinking (without the hype).

If you enjoyed this episode, subscribe so you don’t miss the rest of our Marketing in the Madness Live series.

Want to join us in person at the next event in March 2026? Connect with Katie Street on LinkedIn and follow Marketing in the Madness Live for VIP invites.

Connect with us:

Simon Pakenham-Walsh
https://www.linkedin.com/in/simon-pakenham-walsh/

Fabrice Khullar
https://www.linkedin.com/in/fabrice-khullar-4309153/

Lynn Ritson
https://www.linkedin.com/in/lynnritson/

Katie Street
https://www.linkedin.com/in/katiestreet/
https://www.instagram.com/streetmate/

Marketing in the Madness
https://www.instagram.com/marketinginthemadness/
https://www.linkedin.com/company/marketing-in-the-madness-podcast

Street Agency
https://street.agency/
https://www.instagram.com/street.agency/
https://www.linkedin.com/company/streetagency/

Fashion retail is under pressure, shrinking margins, rising costs, volatile demand, and no real volume growth.

In this episode of Marketing in the Madness, retail and data expert Sarah McVittie breaks down what’s actually happening behind the scenes and what separates the brands that are winning from those stuck in the middle.

Recorded live on stage at our event, Marketing in the Madness Live, this session dives into six years of data from 113 of the world’s most successful fashion retailers across the UK, Europe, and the US. Sarah reveals the operating models, brand strategies, and data-driven decisions that are driving profitability in an increasingly competitive market.

You’ll learn:

- Why fashion retail is now a share-gain market, not a growth market
- How brand power is becoming more important again after years of performance marketing dominance
- What resale, second-hand, and value perception mean for future growth
- What fashion brands can learn from players like Hermès, Zara, Uniqlo, Shein, and Vinted
- Where data and AI genuinely help and where they don’t replace creativity or brand thinking
- And much more!

Sarah also shares why operational discipline often beats channel mix, how omnichannel really works today, and what brands must do to stay relevant in an increasingly commoditised market.

This episode was recorded live on stage at Marketing in the Madness Live in London.

Sarah McVittie
https://www.linkedin.com/in/sarah-mcvittie-61884a7/

Katie Street
https://www.linkedin.com/in/katiestreet/
https://www.instagram.com/streetmate/

Street Agency
https://street.agency/
https://www.instagram.com/street.agency/
https://www.linkedin.com/company/streetagency/