Messy Social Work

Relational Activism: https://www.relationalactivism.com/

Rich Devine's blog: https://richarddevinesocialwork.com/about/

Tim Fisher LinkedIn:https://www.linkedin.com/in/timfisher101/

Relational Activism: https://www.relationalactivism.com/

Rich Devine's blog: https://richarddevinesocialwork.com/about/

Tim Fisher LinkedIn:https://www.linkedin.com/in/timfisher101/

Relational Activism: https://www.relationalactivism.com/

Rich's BASW Child Protection sessions: https://basw.co.uk/social-work-child-protection-professional-practice-programme

Rich Devine's blog: https://richarddevinesocialwork.com/about/

Tim Fisher LinkedIn:https://www.linkedin.com/in/timfisher101/

Why do experienced professionals sometimes fail to see what is right in front of them? In this episode of Connecting Research, we explore Margaret Rustin's influential analysis of the Victoria Climbié case and her argument that professional failures in child protection are not simply the result of poor practice, incompetence, or inadequate procedures. Instead, they can reflect powerful psychological and organizational defenses against unbearable emotional realities.
Drawing on psychoanalytic concepts including turning a blind eye, avoidance of mental pain, splitting, and mindlessness, we examine how exposure to child suffering can overwhelm practitioners' capacity to think, reflect, and act. Rustin invites us to consider how social workers, health professionals, police officers, and organizations can become caught in defensive processes that obscure the meaning of what they are seeing, even when the evidence of harm is available.
The discussion explores what happens when thinking itself becomes painful, why anxiety can interfere with professional judgement, and how supervision, reflective spaces, and systemic support are essential if practitioners are to remain emotionally present with children who are suffering. Rather than locating blame solely in individuals, this episode asks how child protection systems can help workers bear the difficult realities of abuse, neglect, and trauma without turning away from them.
A thought-provoking conversation about the emotional demands of child protection and what it takes to keep children in mind when the realities they face are hardest to bear.

In this episode of the Messy Social Work Podcast, Rich and Tim discuss Richard's recent blog, 14 Lessons from 11 Years at Bath and North East Somerset Council, written as he prepares to leave frontline children's social work after more than a decade in B&NES and take up a leadership role in Solihull.
Together, they explore fourteen reflections shaped by years of child protection practice, relationships with children and families, mistakes, uncertainty, and the ongoing challenge of working in complex systems. The conversation covers the limits of professional influence, learning to live with impossible demands, reducing harm rather than pursuing perfect safety, and why social workers themselves help create the system they often talk about.
Rich and Tim also discuss authenticity with families, balancing compassion and accountability, the value of curiosity and "not knowing", the tensions at the heart of child protection work, and why meaningful change is often rooted in relationships rather than professional heroics.
This is a thoughtful and honest conversation about what social work teaches us over time: how to tolerate uncertainty, stay connected to people, and hold onto what matters most when there are no easy answers.