An Unorthodox CEO

• Paul Matthews: Why Customer Experience is so important

  Welcome back to Season 2 of An Unorthodox CEO! This week, we are joined by Paul Matthews, customer experience expert and director at Insight 6!Listen as Steve and Paul chat about where the opportunity for him to start his own business came from, how creating positive feelings for customers is so important and his highs and lows in business! Plus so much more!00:00 Intro02:10 Where Paul started his career05:40 Always loved sport & fitness08:00 The opportunity to start his own business11:00 What insight 6 does for businesses12:30 How the surveys influenced Sussex Beds13:10 Why getting feedback is so important14:53 Turning poor experiences into great ones17:15 Team satisfaction surveys are needed18:38 Pauls highlights & toughest parts of running his own business20:27 A note from Olivia (Pauls Daughter)21:40 Customers always remember the feeling they had23:30 How Paul destresses24:30 A gift from Paul to Steve & Victoria26:12 Quickfire Questions30:44 Tip of the Week32:45 Outro Hosted on Acast. See acast.com/privacy for more information.

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• We are back for Season 2!

  An Unorthodox CEO is back and we kick off with the first episode next Wednesday at 8am! You don't want to miss it as we speak to more guests, some of our team and end the year with our goals for 2026! Want to be a guest dont forget you can leave a review or send us an email on [email protected] Hosted on Acast. See acast.com/privacy for more information.

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• Paul Hetherington: From selling timeshares to guiding the CEOs

  This week, we sit down with Paul to explore his journey from his first job and university days to becoming a leader who now guides CEOs across the country. Listen as he chats with Steve about what it’s like to run a business you didn’t found, the importance of listening and vulnerability, and how Vistage changed his approach to leadership. Plus so much more in our Series 1 finale!00:00 Intro03:18 A bit about Paul & life growing up07:18 Paul’s first Job09:14 Life at University12:05 How Paul ended up in the South East16:20 Becoming a Manager (Sorry Paul - Becoming a Leader)17:31 Experiences working with friends21:30 How Vistage changed Paul24:58 Being a CEO in a business you didn’t found - learning to listen30:00 Balancing family life & business32:35 Why he joined Vistage & what it’s all about41:45 Why vulnerability & honesty is really important in business47:10 Implementation is key to moving forward50:00 Value of coaching & imposter syndrome53:00 Paul sleeps on a Sussex Beds mattress!55:25 Quickfire Questions1:09:25 Outro Hosted on Acast. See acast.com/privacy for more information.

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• Sue Skinner: Creating products for quality sleep

  We are back with Sue for episode 21! Listen as Steve and Sue chat about all things product - why they are all our own brand, the process of creating products, and why having the same values as our suppliers is vital! They talk to us about the products on the shop floor that have changed over the last 20 years and why having our own brands helps us get the customer the perfect bed for them.00:00 Intro01:40 Why our product ranges are different to 20 years ago06:45 All our products are built to facilitate quality sleep09:25 What Sue looks for in a product she is buying & 60 night trial13:42 How we meet different product needs14:20 Suppliers: How we work & what we look for 17:45 All our products are own brand - why?23:12 How we understand our customers25:15 Quickfire Questions 31:21 Tip of the Week32:30 Outro Hosted on Acast. See acast.com/privacy for more information.

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• An Unorthodox CEO Q&A

  This week, we’re answering 13 big (and fun) questions – all asked by YOU! From memorable Gang Show moments to when to grow your business, the skills every employee will need in the next five years, and even how a CEO winds down for sleep – there’s something for everyone. Got a different question? Leave it in the review section and we will make sure we answer it!00:00 Intro 01:30 What can you see yourself doing if you hadn't of gone into the family business?02:43 When is the right time to grow your business? And Is growing your business through openings more shops the most effective strategy?06:08 You are a Brighton football fan - Do you prefer to be a coach on the sidelines or a captain on the pitch?08:05 What skills will be most valuable for employees in the next five years?09:10 What is Steves favourite ever Gang Show moment? If he could perform one sketch/musical number at Gang Show and then go and perform it in the West End what would it be?12:25 What advice would you give to someone who wants to start a business today?13:51 What advice would you give someone aiming for a leadership role?15:15 How do you know when to take a risk versus play it safe?17:52 What are things we can do instore at Sussex beds to get our name out there?19:20 If Sussex Beds had a time machine, which year would you visit and why?20:50 What is something you do to try and help you get to sleep when you can’t?23:35 Outro Hosted on Acast. See acast.com/privacy for more information.

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