An Unorthodox CEO

This week, Steve sits down with Adam Hankinson to break down the psychology behind great sales, the 7 habits every salesperson should master, and what truly wins the sale. Plus, they chat about the top tips to help overcome barriers with customers!

00:00 Intro
01:43 How Adam got into the furniture industry
08:00 Why Adam went out on his own
08:46 Why Managers are key in store
11:06 Has they way we sell changed or is it the way we buy
16:05 What’s the most influential part of obtaining the sale
20:00 Customer “Must haves” are so important
22:45 Important first questions when approaching a customer
24:01 Emotional & Logical responses
25:00 Overcoming barriers with a customer
32:15 What makes the best sales people the best
35:00 Commitment to what you are doing is so important
39:37 About Adams book - Selling Furniture
42:52 The 7 habits in Adams book
50:56 Quotes & importance of the follow up
53:29 Adams book is out now!
55:50 How he handles challenges
57:24 Quickfire Questions
1:05:20
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In this episode, listen as Steve is joined by Ollie Jeffs, CEO of The Pelham, to explore the powerful role community can play in changing lives.

Ollie shares his journey to leading The Pelham, how the organisation is building meaningful connections, and the vital work they’re doing around suicide prevention. We also dive into the realities of running a purpose-driven organisation — from managing funding and volunteers to balancing growth, leadership, and personal wellbeing.

00:00 Intro
01:25 About The Pelham & Ollie
04:00 Inspiration to create The Pelham
06:00 How Ollie got involved & journey to CEO
08:30 What The Pelham does for the community
13:15 Why the Pelham focuses on creating connections
17:01 Their work on Suicide Prevention & what you can do
27:06 Managing people on payroll vs volunteers
31:28 Most challenging part of Ollie’s role
33:15 The success rates of bids and the time they take
35:15 How they manage their funding and how growth is impacted by this
38:28 How The Pelham want to link with the NHS & what they are currently doing
44:50 Managing work / life balance
48:08 Quickfire questions
55:55 Outro
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A one-year special from An Unorthodox CEO! Listen as Steve & Vic as they chat through their past year of podcasting—from the journey to personal insights, funny moments, and everything in between.

We will be back at the end of May, so keep an eye out for the start of season 4!

00:00 Intro
01:00 A big THANK YOU!
01:35 Some quick stats from our year
02:24 The podcast journey
10:10 Personal Insights
16:22 Fun & lighthearted
22:07 Outro
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In this episode, listen as Steve chats with his friend Colin about his journey to working for HP, how he has navigated success & stress. Plus, find out how delegation and letting go allowed himself a better work life balance!

00:00 Intro
03:34 How Colin & Steve met
07:00 Colins journey to HP & his first Jobs
12:04 The job & friend that led Colin to the sales world
17:45 How Colin views success
19:30 What HPs purpose & ethos is
21:20 Local leaders & their importance in big businesses
23:56 What Large Format Printing is & the benefits
27:40 Managing Stress, Pressure & Failure
35:50 The success Colin saw after proper delegation
37:00 The changes Colin made personally & professionally
45:00 Colins Pictures
46:39 How print has changed over the years & the impact of AI
52:05 Working on Gangshow together
56:47 How Colin de-stresses
1:02:10 Quickfire Questions
1:08:30 Outro
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On this weeks episode Steve chats with Andy Clarke one of our agents! Listen as they talk through his journey to becoming an agent, what life working in beds is like & how Andy has been on both the retail and agent side! Andy mentions the difficulties of being on the retail side but the enjoyment he got from it! Plus how his resilience led him to his first agent job!

00:00 Intro
01:08 There is always room to learn
07:50 Changing depending on the client
10:00 Job titles & peoples perspectives
12:50 How Andy got his first Job & some big learnings
20:00 Working at Army Navy
21:50 His Apprenticeship in the print world
24:05 How resilience got Andy a Job he wanted
30:00 What being an Agent used to be like & how the industry has changed
37:27 The shift from searching from beds to sleep
40:00 Why Sussex Beds dont service all price ranges
42:00 Long term advice is important
43:05 Why Andy opened his own shop
48:20 Biggest learning from being in retail
51:20 Innovation in the bed industry
57:42 The Green Era & working for a flooring company
58:50 Recycling in the bed industry
1:00:40 What does Andy think retailers need to do to stay relevant & how its changing
1:07:05 Most challenging part of Andys job
1:12:15 How Andy distresses
1:15:05 Quickfire Questions
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