In Case of Emergency

• #47 Navigating Turbulence

  - Building Resilience in the Aviation Industry (Part II) In this episode, John is in conversation with Richard Drennan, Business Continuity and Crisis Response Manager at flydubai. He started his aviation career on the ground with Menzies Aviation before holding roles within Titan Airways and British Airways in the U.K. In 2014 he joined flydubai within their Network Control Centre following his original discipline of Operations Control/Flight Dispatch. Since then, he has progressed and held roles in Airport Services and Safety before being tasked heading up Business Continuity & Emergency Response for the Organisation. In addition to these roles, Rick hold the position of Emergency Response Director and is a member of the company Threat Assessment Group. 01:17 You mentioned the Dubai floods last year was a black swan event. But what if these are more regular occurances due to the changing climate patterns? 04:56 In Terms of decision making in critical situations or times of crisis - how do you think leadership styles influence the outcome of a crisis? 06:12 A crisis isn't the time to be developing relationships... 08:30 Rick, what advice would you give to organisations who are looking to build stronger crisis management frameworks? 14:47 What have you learnt by working in your profession that you may have adopted as a standard working practice or perhaps you even use it in your personal life?

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• #46 Navigating Turbulence

  - Building Resilience in the Aviation Industry (Part I) In this episode, John is in conversation with Richard Drennan, Business Continuity and Crisis Response Manager at flydubai. He started his aviation career on the ground with Menzies Aviation before holding roles within Titan Airways and British Airways in the U.K. In 2014 he joined flydubai within their Network Control Centre following his original discipline of Operations Control/Flight Dispatch. Since then, he has progressed and held roles in Airport Services and Safety before being tasked heading up Business Continuity & Emergency Response for the Organisation. In addition to these roles, Rick hold the position of Emergency Response Director and is a member of the company Threat Assessment Group. 03:34 The most dreadful floods that occurred last year, April 17th, 2024 in Dubai. How was flydubai affected? 07:46 In a way did we contribute to an overloaded system? 10:23 There wasn't necessarily a model set for this... We suspended our operations and activated our crisis management centre. 12:30 How did you use the plans and checklists? How did they work for you? What were the lessons learnt? 16:00 It's not like volunteers don't get paid because they are worthless, but because they are priceless.

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• #45 Mastering Cyber Resilience

  - Response and Recovery (Part III) Markus Epner - Head of Academy at F24 AG. Markus possesses a wealth of experience in security and crisis management. In this episode, he is in conversation with - Lorenz Kuhlee, who is a highly experienced IT security professional working with PwC’s Risk & Regulation Team in Germany. His specialties include large-scale data breach investigations, cyber incident response, and digital forensics. At PwC, Lorenz leads technical teams through complex cases and brings expertise in project management, specifically tailored to digital forensics and incident response (DFIR). In addition to his work at PwC, Lorenz is the co-author of Computer Forensics Hacks, a practical collection of methods, tips, and tricks from computer forensics. 01:14 Once your team is activate, what are the key phases and actions required to mitigate the situation? 02:59 If there's a ransomeware attack on a company, should they pay or not? 09:46 How do you ensure your that your containment meausres do not interefre with the company's ongoing activities? 15:00 Do criminals follow some kind of internal SOP when they attack a company? 18:00 What steps should companies take to ensure that they are well prepared against a cyber attack?

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• #44 Mastering Cyber Resilience

  - Response and Recovery (Part II) Markus Epner - Head of Academy at F24 AG. Markus possesses a wealth of experience in security and crisis management. In this episode, he is in conversation with - Lorenz Kuhlee, who is a highly experienced IT security professional working with PwC’s Risk & Regulation Team in Germany. His specialties include large-scale data breach investigations, cyber incident response, and digital forensics. At PwC, Lorenz leads technical teams through complex cases and brings expertise in project management, specifically tailored to digital forensics and incident response (DFIR). In addition to his work at PwC, Lorenz is the co-author of Computer Forensics Hacks, a practical collection of methods, tips, and tricks from computer forensics. 02:30 How should companies communicate internally during the early stage of a crisis/incident? 03:53 What happens if the whole system is compromised and there are no redundant channels for crisis communication? 07:40 What could make a situation worse? 11:34 Should they call the police or that will make the situation worse? 15:35 Communicating with the Attacker - Am I allowed to speak to the cyber criminal?

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• #43 Mastering Cyber Resilience

  - Response and Recovery (Part I) Markus Epner - Head of Academy at F24 AG. Markus possesses a wealth of experience in security and crisis management. In this episode, he is in conversation with - Lorenz Kuhlee, who is a highly experienced IT security professional working with PwC’s Risk & Regulation Team in Germany. His specialties include large-scale data breach investigations, cyber incident response, and digital forensics. At PwC, Lorenz leads technical teams through complex cases and brings expertise in project management, specifically tailored to digital forensics and incident response (DFIR). In addition to his work at PwC, Lorenz is the co-author of Computer Forensics Hacks, a practical collection of methods, tips, and tricks from computer forensics. 03:30 If you could describe a cyber incident in three words, what would they be? 06:30 There's only three ways in which you can compromise your computer network 12:48 In your experience, what is the most critical aspect of a company's readiness for engaging a CERT team during an incident? 16:31 I am always saying I can train every company to be like James Bond, 007 - but that also has something to do with the culture and the DNA of the company 17:19 How does a CERT team function and collaborate during an incident?

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