Public Sector Podcast

Listen in this week as Alberto Delgi Esposti, Chief Technology Officer, Office of Digital Government, Department of Premier and Cabinet WA explores how Western Australia is transforming service delivery through whole-of-government digital platforms, including ServiceWA, the WA Identity Gateway and WA.gov.au. It highlights how these connected platforms are reducing duplication, simplifying access and enabling smarter, faster and more secure services for the community.

Through real-world agency case studies — from online firearm licensing and digital learner driver logbooks to streamlined student payments and environmental rebates — the episode demonstrates measurable impact in action. It also makes the case for why agencies should join the acceleration, showing how integration with shared platforms can lower costs, strengthen public trust and deliver seamless digital experiences that meet rising expectations.
Alberto Delgi Esposti, Chief Technology Officer, Office of Digital Government, Department of Premier and Cabinet WA 
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In this episode, we catch up with Rob Wilmot, General Manager and Managing Partner, IBM Consulting Canada about why AI is being positioned as a major productivity lever for government, particularly in Canada. Rob outlines the opportunity to move from pilots to real impact by applying AI to practical, high-volume processes and improving citizen experiences.

The conversation also covers what it takes to scale responsibly: strong governance and security, a focus on a few initiatives that can be embedded across workflows, and tackling the biggest barrier of all, messy, siloed data. Rob's view is that AI will mostly augment public servants by shifting work away from repetitive tasks and enabling better outcomes.
Rob Wilmot, General Manager and Managing Partner, IBM Consulting Canada
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This week, we are joined by Sarah Soto-Taylor, Deputy Secretary of Strategic Development, California Government Operations Agency and Chris Given, Deputy Secretary for Technology and Innovation, California Government Operations Agency who explore why cross-functional collaboration is essential for turning innovation into real-world impact. By bringing technologists and programme leaders into the same conversations, organisations can ensure emerging tools are aligned with operational priorities and practical needs — not just technical ambition.

We learn how to strengthen dialogue between technical and business teams, close the gap between capability and delivery, and create solutions that are relevant, usable and widely adopted. Listeners will gain insights into building more effective collaboration models that drive measurable results.
 
Sarah Soto-Taylor, Deputy Secretary of Strategic Development, California Government Operations Agency and Chris Given, Deputy Secretary for Technology and Innovation, California Government Operations Agency
 
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As data breaches become more common, governments need to be ready to respond quickly, clearly and in a way that protects public trust. Join  Arilea Sill, Chief Information Access and Privacy Officer, Province of Nova Scotia and Kathy Hartlen, Manager, Privacy Program, Province Nova Scotia as they delve into how the way an agency handles a breach can either undermine confidence or strengthen long-term resilience.

Our guests look at practical ways to manage breach response effectively, strengthen privacy and information management, and build a culture that treats data protection as everyone's responsibility. Arilea and Kathy describe lessons from real public sector incidents, how to improve governance and staff readiness, and why transparent communication is critical to maintaining public confidence.
Arilea Sill, Chief Information Access and Privacy Officer, Province of Nova Scotia, Kathy Hartlen, Manager, Privacy Program, Province Nova Scotia
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In this episode, Shawnzia Thomas, State Chief Information Officer and Executive Director, Georgia Technology Authority explores how Georgia is advancing digital transformation by weaving innovation into the fabric of everyday government operations. Shawnzia highlights how leaders are moving beyond pilots and positioning technology as a core driver of smarter, more responsive governance — with a clear focus on delivering outcomes that genuinely improve citizens' lives.

From leveraging AI and automation to streamline operations and enhance engagement, to strengthening digital equity and inclusive access, Georgia's approach is both ambitious and practical. The conversation also unpacks how secure cloud adoption, Zero Trust strategies and scalable innovation models are helping build a more resilient, future-ready state.
Shawnzia Thomas, State Chief Information Officer and Executive Director, Georgia Technology Authority
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