The Leadership in Insurance Podcast - Insurtech & Innovation

• 🎙️ "2025 Review Series: Bryan Falchuk on Discipline, AI, and Insurance's Future"

  Don't miss this insightful conversation between Alex Bond and Bryan Falchuk on The Leadership in Insurance Podcast, for the second in our series reflecting on 2025. With 25 years of industry experience, Bryan shares his optimistic outlook on where insurance is headed.Key Takeaways:💰 Smarter Capital, Stronger Companies The shift from easy funding to disciplined investment is transforming the industry. Bryan points out that tighter funding conditions now promote better business practices and long-term sustainability. The result? More resilient companies built for the long haul.🤖 AI as Expertise Amplifier Bryan emphasises AI isn't just about efficiency: it's about elevating capabilities. AI's true potential lies in enhancing expertise in risk selection, pricing, and claims management. He highlights innovative solutions like Cytora and Kyber, demonstrating that targeted tech implementations often outperform wholesale overhauls.👥 The Human Element Remains Critical Despite technological advances, Bryan and Alex discuss that insurance remains fundamentally a high-touch business. Their biggest concern? Ensuring the industry doesn't lose the next generation of skilled professionals as AI handles routine tasks. Investment in training and reskilling isn't optional - it's essential.☁️ Strategic Infrastructure Matters Bryan emphasises that the move to cloud isn't just a technical decision- t's a strategic imperative that requires creative leadership and empowered teams to drive real change.A crucial insight from Bryan: "When money is tighter, people learn discipline." This principle applies not just to funding, but to how the industry approaches every investment- in technology, people, and the future. Hosted on Acast. See acast.com/privacy for more information.

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• New Episode Alert: Claims Tech Year in Review 🎙️

  New Episode Alert: Claims Tech Year in Review 🎙️In this week’s episode of the Leadership and Insurance Podcast host Alex Bond caught up with Jonathon Valentine from I Love Claims with an end of year review before we head into 2026. I Love Claims (ILC) is a community focused on claims professionals sharing best practices, bringing together claims tech companies to pitch their products to insurers. In this wide-ranging conversation, they explore some of the biggest shifts happening in the claims space including:📊 AI Breaking Through the Data Barrier Jonathon explains how new technologies like LLMs are finally making complex, unstructured claims data accessible after years of being difficult to manage with outdated systems.🤝 The Tech-Insurance Integration Challenge History has shown that technology teams coming into the insurance space face "a hard market to crack if you're not insurance first." Successful ventures often blend insurance and tech expertise, with examples like Grace Hansen from Elysium demonstrating how claims professionals can build modern TPAs.💡 Smart Strategies for Market Entry Jonathon shares how one TPA successfully navigated IT procurement by positioning itself as a TPA rather than a claims platform, allowing them to compete based on rates rather than integration time.🚀 Automation That Actually Works The key is using tech to improve the customer journey rather than completely redesigning existing processes, with Tesco's car claims process cited as an example of effective automation.⚠️ The OpenAI Dependency Question Alex and Jonathon express concerns about over-reliance on OpenAI and the potential for pricing changes to impact businesses that wrap their services around AI technology.Looking Ahead to 2026 Jonathon announces exciting changes to the next I Love Claims tech event. For the first time, it will feature semi-finals online in April followed by a final hosted by Kennedys in London in June, giving a platform and exposure to a greater number of companies in the claims space.Whether you're in claims, Insurtech, or just curious about where the industry is heading, this conversation offers valuable insights on navigating the intersection of technology and traditional insurance. Hosted on Acast. See acast.com/privacy for more information.

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• 🎙️ New Episode: Third-Generation Insurance Pro on Pet Insurance, Legacy Systems & Smart M&A

  Miles Thorson joins us for a deep dive into what it actually takes to innovate in insurance.This one's fascinating because Miles isn't your typical InsurTech founder: he's third-generation insurance expert, with experience across the industry, including brokerage services, specialty MGA, program management, and tech-enabled ventures. Now he's using all his knowledge to build something genuinely different in pet insurance with @Odie Pet Insurance. What we get into:🐾 Why they spun off pet insurance entirely — new entity, new systems, outside capital (and why that mattered)💰 The B2B distribution pivot — how budget constraints forced them away from competing with Trupanion and into partnerships that actually work better📊 The Many Pets US acquisition — how their strategic decision to focus on European operations created a smart opportunity for portfolio growth🏗️ Navigating legacy knowledge — Miles gets real about using three generations of insurance expertise as foundation while staying open to new approaches📈 Sustainable growth over vanity metrics — building reserves, managing loss ratios, and why profitability beats book size⚡ Hard market opportunities — why right now is actually brilliant for innovators (despite higher rates)The bit that really stood out for me: Miles talks about how working across the entire insurance stack — underwriting, reinsurance, claims, tech — means he can solve problems others can't even see. That's the advantage of actually understanding this industry rather than trying to "disrupt" it from the outside.Also, the humanisation of pets as the real driver of demand (not just pandemic puppies) is spot on. People are spending serious money on their pets now, and the insurance products haven't caught up.Episode link in comments 👇If you're in pet insurance, thinking about M&A, or just want to hear someone who actually gets both the legacy and innovation sides of this industry, give it a listen.Thoughts? Are we finally seeing pet insurance distribution models that actually work?#PetInsurance #InsurTech #Insurance #MandA #Podcast #Innovation #Legacy Hosted on Acast. See acast.com/privacy for more information.

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• Attracting Talent in the Age of AI

  🚀 AI Talent Reskilling for CEOsAlex discusses how Finpro helps innovative insurance and InsurTech firms adapt to AI-driven change.His recent CEO presentation explored how leaders can embrace AI-augmented talent and prepare for workforce transformation over the next five years.🤖 AI’s Impact on the Insurance WorkforceThe insurance industry is facing a major shift in talent needs.Upskilling is vital for agility, engagement, and transformation success.AI has become a key factor influencing job seekers’ employer choices.🌍 AI’s Impact on Business TalentNew AI-specific roles are emerging across technical, ethical, creative, and operational areas.Talent is the cornerstone of innovation — adaptability and creative leadership define success.AI expands the “art of the possible”, demanding curiosity and bold thinking from leaders.💪 Innovative Leadership in Uncertain TimesLeaders must be catalysts for innovation, not just planners.Qualities like curiosity, bravery, conviction, and emotional engagement are critical.Mistakes are inevitable — bold, decisive action matters most.Soft skills are now strategic assets for modern leadership.🧠 Enhancing Candidate Assessment MethodsStructured and competency-based interviews outperform unstructured chats.References and personality insights reveal true motivations and behavior under pressure.Assessments should be seen as tools for understanding, not pass-or-fail tests.📈 AI Reskilling Strategies for OrganizationsInspired by Allianz’s AI transformation — leadership must drive change top-down.Encourage curiosity and experimentation with accessible tools (like LinkedIn Learning).Avoid relying solely on new graduates or single data roles — build an AI-ready culture.🤝 Middle Managers: The Unsung Heroes of AI AdoptionMiddle managers bridge strategic vision and day-to-day execution.Provide time, support, and development to ensure AI initiatives succeed.Weak middle management can undermine even the strongest executive strategies.🌟 Attracting AI Talent to InsuranceTell specific, human-centered stories — not broad industry narratives.Treat candidates like customers: make hiring clear, fast, and engaging.Keep “humanity in the loop” alongside AI recruitment tools. Hosted on Acast. See acast.com/privacy for more information.

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• "Mitigating Flood Risks: Transforming Insurance Through Prevention with Lauren from Mitigrate" : An Interview with Laurent Feuilleaubois, CEO of Mitigrate

  Hosted on Acast. See acast.com/privacy for more information.

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