The Business of Trust: Making security your competitive edge
“In the tech space, in the platform space, there are a ton of other disruptive brands out there. So if you're not keeping your customers safe, if you're not protecting their trust, there are other options for them to go to.”We often talk about the risks fraud poses to your trust, your customers, and your bottom line. But there can be upsides to strong security — and in this episode we discuss how trust can become your company’s competitive edge. The rapid growth of AI is offering businesses all sorts of opportunities, but it also brings new challenges. So, the time is now to build trust at every level of your company, giving customers the confidence to take on new technologies. Our guest this week is Carolyn Fox — Director of Trust & Safety at the global tech leader TELUS Digital.With years of experience working at some of the biggest names in technology including Yelp and Snapchat, Carolyn knows how crucial trust can be to a company's success and why it can be one of the most important functions that your business can build. Sumsub's website: sumsub.com Sumsub’s What The Fraud Summit: https://sumsub.com/wtf-summit/Sumsub's LinkedIn: linkedin.com/sumsub Sumsub's Facebook: facebook.com/sumsub Sumsub's Instagram: facebook.com/sumsubcom Sumsub's YouTube Channel: youtube.com/@sumsubcom Thomas Taraniuk on LinkedIn: linkedin.com/in/tomtaraniuk Carolyn Fox on Linkedin: https://www.linkedin.com/in/Carolyn-Fox Hosted on Acast. See acast.com/privacy for more information.
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39:57
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39:57
Keeping Payments Safe at Scale – Money20/20 Special Part 2
In our second episode of What the Fraud?, recorded live at Money20/20 Europe in Amsterdam, we dive into how leading fintech voices are tackling the growing challenge of sophisticated, borderless fraud. From embedding fraud controls early to leveraging AI and cross-team collaboration, our guests share invaluable insights into balancing security with seamless customer experience.In this episode, you’ll hear from:Spencer Hanlon, COO at Nium – on the relentless nature of fraud prevention, staying in the “centre lane” of risk appetite, enhancing real-time detection with AI, and building trust-based partnerships to mitigate external risks.Clarena Furtado, Head of Online International Business at PagSeguro – on the power of robust, AI-driven risk management and trusted local partnerships to minimize fraud exposure.Ian Morrin, Head of Payments & Platforms at Tink – on why industry-wide collaboration is key to defending against ever-evolving fraud threats.Darek Paleczny, Chief Risk & Compliance Officer at Worldline – on why fighting fraud isn’t a one-size-fits-all effort, and how governance, integrated systems, and adaptability are crucial.Sumsub's website: sumsub.com Sumsub’s What The Fraud Summit: https://sumsub.link/caj Sumsub's LinkedIn: linkedin.com/sumsub Sumsub's Facebook: facebook.com/sumsub Sumsub's Instagram: facebook.com/sumsubcom Sumsub's YouTube Channel: youtube.com/@sumsubcom Thomas Taraniuk on LinkedIn: https://www.linkedin.com/in/tomtaraniuk/ Spencer Hanlon on LinkedIn https://www.linkedin.com/in/spencerhanlon/ Clarena Furtado on LinkedIn: https://www.linkedin.com/in/clarenafurtado/ Ian Morrin on LinkedIn: https://www.linkedin.com/in/ianmorrin/ Darek Paleczny on LinkedIn: https://www.linkedin.com/in/darek-paleczny-llb-hons-cams-55398754/ Hosted on Acast. See acast.com/privacy for more information.
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42:53
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42:53
Bank Leaders on AI, Fraud & Trust – Money 20/20 Special Part 1
In this special episode of What the Fraud?, recorded at Money20/20 Europe in Amsterdam, we sit down with five senior leaders shaping the future of modern banking, payments, and risk. From AI-driven fraud to embedded finance, evolving identity threats, and shifting regulatory demands, we unpack how today’s banking and compliance leaders are building trust while continuing to innovate.You’ll hear from:Mitch Trehan, Chief Compliance Officer at Allica Bank, on designing a fraud-resilient lending experience for SMEs—without slowing down credit decisions.Daniele Tonella, Chief Technology Officer at ING, on leveraging AI and cloud infrastructure to future-proof large-scale banking systems while keeping digital channels secure.Katherine Yeung, Chief Risk & Compliance Officer at 10x Banking, on embedding compliance into the foundation of cloud-native banking, and how to stay agile in regulated environments.David McHenry, Managing Director, Head of Global Treasury & Payments Advisory – UK at HSBC Innovation Bank, on the changing landscape of payments, liquidity, and fraud monitoring for high-growth businesses.Lee McNabb, Head of Group Payment Strategy at NatWest, on the risks embedded finance introduces, and how payments strategy is evolving from cost center to growth engine.Each guest offers a sharp, practical perspective on how financial institutions are modernizing without sacrificing security, speed, or trust.Sumsub's website: sumsub.com Sumsub’s What The Fraud Summit: https://sumsub.com/wtf-summit/Sumsub's LinkedIn: linkedin.com/sumsub Sumsub's Facebook: facebook.com/sumsub Sumsub's Instagram: facebook.com/sumsubcom Sumsub's YouTube Channel: youtube.com/@sumsubcom Thomas Taraniuk on LinkedIn: https://www.linkedin.com/in/tomtaraniuk/ Mitch Trehan on LinkedIn: https://www.linkedin.com/in/mitchtrehan/ Daniele Tonella on LinkedIn: https://www.linkedin.com/in/daniele-tonella-6867023/ Katherine Yeung on LinkedIn: https://www.linkedin.com/in/katherine-yeung-a7b1786/ David McHenry on LinkedIn: https://www.linkedin.com/in/davidrmchenry/ Lee McNabb on LinkedIn: https://www.linkedin.com/in/lee-mcnabb-17953888/ Hosted on Acast. See acast.com/privacy for more information.
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57:47
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57:47
Pig Butchering: Inside the Billion-Dollar Scam Factories
“Imagine a campus with 35 buildings, but they are all for the purpose of scamming. It was a walled in, locked down facility where hundreds, thousands of people were in the business of scamming people all over the world.”Pig Butchering scams have become some of the most lucrative online frauds around. These are highly organized, emotionally manipulative schemes where victims are tricked into handing over life savings, often after forming fake romantic relationships with their scammers. Since 2020, more than 75 billion dollars could have been stolen from victims worldwide.On this week’s episode we hear from someone on the frontline investigating and shutting down these pig butchering scams. She’s seen the inside of scam factories to show us exactly how they carry out their lucrative crimes. Our guest, Erin West spent 26 years as a Deputy District Attorney and carried investigations into cryptocurrency-enabled crimes, SIM-swapping, and digital financial fraud. Now, as the President of the anti-fraud initiative Operation Shamrock, Erin is on a mission to unite the global community—law enforcement, crypto platforms, NGOs—to expose, disrupt, and shut down these fraud networks for good. Sumsub's website: sumsub.com Sumsub’s What The Fraud Summit: https://sumsub.com/wtf-summit/ Sumsub's LinkedIn: linkedin.com/sumsub Sumsub's Facebook: facebook.com/sumsub Sumsub's Instagram: facebook.com/sumsubcom Sumsub's YouTube Channel: youtube.com/@sumsubcom Thomas Taraniuk on LinkedIn: linkedin.com/in/tomtaraniuk Erin West on Linkedin: https://www.linkedin.com/in/erinnordbywest Hosted on Acast. See acast.com/privacy for more information.
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44:04
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44:04
Insider Fraud: The Enemy Within
“99% of employees are good employees - it’s the 1% that hurts” When we talk about the risk of fraud to a business, it doesn’t always come from hackers or outsiders - it often starts inside the building. Insider attacks can cost companies a lot. In 2024, the average cost of an insider attack was 17.4 million dollars, but there’s also a cost in trust and reputation. In this episode, we’re diving into insider fraud with Marc Evans the founder of Fraud Hero. He’s a Certified Fraud Examiner, law enforcement officer, and a seasoned ally in the battle against fraud, with over a decade of experience investigating fraud and financial crimes.We explore how to build the company culture and the secure internal systems to protect the bottom line without killing trust.Sumsub's website: sumsub.com Sumsub’s What The Fraud Summit: https://sumsub.com/wtf-summit/Sumsub's LinkedIn: linkedin.com/sumsub Sumsub's Facebook: facebook.com/sumsub Sumsub's Instagram: facebook.com/sumsubcom Sumsub's YouTube Channel: youtube.com/@sumsubcom Thomas Taraniuk on LinkedIn: linkedin.com/in/tomtaraniuk Marc Evans on Linkedin: https://www.linkedin.com/in/fraudheromarc Hosted on Acast. See acast.com/privacy for more information.
Join Thomas Taraniuk in hosting leading minds from the world of AI, fintech, crypto, iGaming, and more. This podcast dives deep into the most pressing issues surrounding digital fraud in business. Each episode dissects key fraud-related issues that companies—both big and small—face today. From deepfakes and identity theft to money mules and forced verification, What The Fraud? is where digital fraudsters meet their match.This is THE podcast for comprehensive, actionable, and up-to-date information on fraud. Listen in to reveal what you can do to protect yourself and your business.Don't want to miss an episode? Follow the show now.CREDITSFrom Sumsub and ListenPresented by Thomas Taraniuk, SumsubProduced by Aidan Judd, ListenExecutive Producer - Kellie Redmond, ListenExecutive Producer - Mila Varavina, Sumsub Hosted on Acast. See acast.com/privacy for more information.
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