Welcome to another episode of Behind the Future, the podcast created to help you navigate the wild world of digital careers before you even leave school. In this episode, our host Becky and co-host Dylan, an A-level student currently smashing Politics, Computer Science, and Business, sit down with John Harvey, the Head of AI Operations at Capita. If you are sitting in class wondering if you actually need a degree to work in tech, or if you're worried a robot is going to take your future job, this is the conversation you need to hear.
John shares his 24-year journey within the same company, proving that you don't need to jump ship to level up. He started straight out of school doing "manual" work in a data centre, think printing payslips and moving physical backup tapes, and worked his way up to leading a team of developers exploring the cutting edge of AI Operations. He breaks down the "Iceberg Model" of technology: while everyone is obsessed with the "cool" AI tools on the surface, his team manages the massive infrastructure, security, and data governance that keeps the whole world running.
What You’ll Take Away From This Episode:
- The Truth About Degrees: Learn why John chose to work straight after his A-levels and why he believes a "growth mindset" is more valuable than starting with a degree.
- How to Build a "Wow" Portfolio: Discover how building your own "proof of concept" or a working demo can impress a CEO more than any CV.
- Mastering "Vibe Coding": Get the lowdown on how to use natural language to build app prototypes in a single day to test your best ideas.
- Why Soft Skills are Your Secret Weapon: Understand why being able to explain complex tech in "layman's terms" to a team of 35,000 people is a total superpower.
- How to Handle Failure: Hear why John actually embraces failing exams as a way to learn the material even better.
- Choosing the Right Company: Tips on how to spot if a company actually lives its values or if they’re just written on the wall.
Whether you're into Computer Science or just want to know how to manage your future "virtual team," this episode of Behind the Future is your ultimate guide to AI Operations.
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Behind the Future is a podcast for the next generation of digital talent, offering weekly interviews, real-world insights and career advice. Subscribe for more conversations like this, and follow us on TikTok and Instagram @aspirationdigital.
Hosts: Becky Simms & Dylan Johnson
Guest: Jon Harvey
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