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Inclusion in Progress

Kay Fabella
Inclusion in Progress
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  • IIP137 Distributed Work Experts: Lessons from Help Scout
    On this episode of Inclusion in Progress, we resume our Distributed Work Expert Series. With this series, we’re  highlighting some of the world’s leading experts who continue to map, innovate, and design how distributed work looks from inside forward-thinking companies — designing a version of work that works for teams — regardless of where they choose to work. Our goal is to start highlighting distributed work leaders in companies to help forward-thinking leaders like you to: Navigate remote and hybrid work challenges with real-world examples Draw inspiration to find a distributed work model that is best suited for your teams Reimagine your workplaces with research-backed insights from experts at the forefront of the future of work conversation For this episode, we’re joined by Leah Knobler, VP of People at Help Scout, who shares their company’s commitment to accessibility, transparency, and intentionality — as a fully remote-first organization since 2012.  Leah shares how Help Scout continues to double down on their distributed work model — in spite of the current RTO (return-to-office) trends — and how their remote-first approach has allowed them to continue to grow globally year on year. 🎧 Tune in now to learn more about how global leaders like you are continuing to adapt in our ever-changing work landscape. #InclusiveDistributedWork  #MulticulturalTeams #GlobalLeadership #HelpScout #InclusioninProgress   TIMESTAMPS: [03:10] How intentionality plays a big role in distributed work. [07:33] What people misunderstand about remote work and how in-person collaboration helps distributed teams thrive. [11:04] How the hiring process jumpstarts innovation, especially with robust onboarding. [13:14] Why it is important to emphasize and practice clarity when collaborating through digital tools. [17:41] How company transparency and accountability keeps  distributed teams engaged.   LINKS: [email protected] www.inclusioninprogress.com/podcast www.linkedin.com/company/inclusion-in-progress  Download our Distributed Work Models E-Book to learn how to find the distributed work model that enables your teams to perform at their best. Connect with Leah through LinkedIn to learn more about her journey at Help Scout. Want to know more about the tools Leah mentioned in this episode? Check out the Slab, Slack and Linear websites. Download our 2024 Whitepaper: "How Cybersecurity Companies Can Retain, Promote & Advance Women to Minimize the Gender Gap" Want us to partner with you on building more inclusive distributed work? Get in touch to learn how we can tailor our services to your company’s DEI and remote work initiatives. Subscribe to the Inclusion in Progress Podcast on Apple Podcasts or Spotify to get notified when new episodes come out! Learn how to leave a review for the podcast.
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  • IIP136 Distributed Work Models: How Often Should Remote Teams Actually Use Their Offices?
    As we’ve learned over the last five years, workplace flexibility is not one-size-fits all. Some teams need structure, others need autonomy. Some teams are scattered across the globe, and others are scattered across a state or a country. Which is why on this episode of Inclusion in Progress, we’re diving into one of the 12 distributed work models we’ve identified while working with remote and hybrid teams.  This episode breaks down the Flexi-Remote + Core Office Weeks Model — which balances strong in-office presence and remote work flexibility for recruitment, retention, and performance goals.  We cover: How the model does against the three principles of our Inclusive Distributed Work™ framework What to consider before choosing this Flexi-Remote + Core Office Weeks Model for your teams The challenges of implementing this distributed work model and how it can affect your teams in the longrun We’ll be breaking down the rest of all of these work models on future episodes, so subscribe to the podcast to make sure you don’t miss out! And if you’re a People or HR leader who wants a more detailed breakdown of the 12 distributed work models (and an easy framework to decide which works best for your organization)... Download a copy of our Distributed Work Success E-book today! #InclusiveDistributedWork #AsynchronousCommunication #HybridWork #InclusionInProgress   TIMESTAMPS: [01:52] Why is Inclusion in Progress highlighting different Distributed Work Models? [02:29] How do we define the Flexi-Remote + Core Office Weeks Model? [02:56] How does this distributed work model measure up against the principles of our Inclusive Distributed Work™ framework? [04:11] What are the challenges that may arise from the implementation of this model?   LINKS: [email protected] www.inclusioninprogress.com/podcast www.linkedin.com/company/inclusion-in-progress  Download our Distributed Work Models E-Book to learn how to find the distributed work model that enables your teams to perform at their best. Learn more about Proximity Bias, The 3 Hidden Biases of Hybrid Work & How to Avoid Them. Want us to partner with you on finding your best-fit hybrid work strategy? Get in touch to learn how we can tailor our services to your company’s DEI and remote work initiatives. Subscribe to the Inclusion in Progress Podcast on Apple Podcasts or Spotify to get notified when new episodes come out! Learn how to leave a review for the podcast.
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  • IIP135 The Future of Work: How Can Companies Balance Remote & In-Office Environments?
    As hybrid work becomes the new normal, companies face the challenge of balancing flexibility with collaboration. This has become the defining challenge for companies worldwide today. For some, hybrid work offers the best of both worlds, providing flexibility for employees while maintaining in-person collaboration. However, without a clear strategy, companies risk increased turnover, disengagement, and missed opportunities for innovation.  On this episode of Inclusion in Progress, we’ll discuss: How to design hybrid work models that foster equity, innovation, and long-term success The biggest roadblocks organizations face when tackling the RTO vs remote debate Why hybrid work matters for today’s workforce and the future of work Practical solutions to align hybrid strategies with measurable business goals.  To complement your listening to this episode, download our Distributed Work Model E-book for more insights on how you can apply our framework to your distributed teams.   TIMESTAMPS: [03:33] How does Inclusion in Progress define Inclusive Distributed Work™? [06:42] Why are we not advocating for fully remote or fully in-office workplaces? [10:15] Why do we say that the current version of hybrid work is broken? [12:50] What are practical examples of effective distributed work models?   LINKS: [email protected] www.inclusioninprogress.com/podcast www.linkedin.com/company/inclusion-in-progress  Download our Distributed Work Models E-Book to learn how to find the distributed work model that enables your teams to perform at their best. Check out IIP Episode 96 to learn more about The 3 Hidden Biases of Hybrid Work & How to Avoid Them. Want us to partner with you on finding your best-fit hybrid work strategy? Get in touch to learn how we can tailor our services to your company’s DEI and remote work initiatives. Subscribe to the Inclusion in Progress Podcast on Apple Podcasts or Spotify to get notified when new episodes come out! Learn how to leave a review for the podcast.  
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  • IIP134 Distributed Work Models: Is the Office the Key to Better Async Work?
    Hybrid work is a spectrum — and there are more than two options than just fully remote and fully in-office.  Which is why on this episode of Inclusion in Progress, we’re diving into one of the 12 distributed work models we’ve identified over the past decade of working with remote and hybrid teams.  This episode breaks down the Asynchronous-First + Planned In-Office Time Model — which balances asynchronous or async work with intentional in-office time — balancing employees’ desire for flexibility with curated networking and team-building opportunities to improve employee engagement.  We cover: How the async work model looks like in practice and why in-office time still matters What to consider before choosing this async + in-office model for your teams The challenges of implementing this distributed work model and how to solve them We’ll be breaking down the rest of all of these work models on future episodes, so subscribe to the podcast to make sure you don’t miss out! And if you’re a People or HR leader who wants a more detailed breakdown of the 12 distributed work models (and an easy framework to decide which works best for your organization)... Download a copy of our Distributed Work Success E-book today! #InclusiveDistributedWork #AsynchronousCommunication #HybridWork #InclusionInProgress   TIMESTAMPS: [03:14] How Inclusion in Progress defines and measures Inclusive Distributed Work™ [06:18] What are some of the key principles to applying asynchronous work with planned in-office time? [07:33] What are some of the most common challenges for this Distributed Work Model? [09:12] How to know if the Asynchronous-First + Planned In-Office Time Model is for your organization?   LINKS: [email protected] www.inclusioninprogress.com/podcast www.linkedin.com/company/inclusion-in-progress  Download our Distributed Work Models E-Book to learn how to find the distributed work model that enables your teams to perform at their best. Want us to partner with you on finding your best-fit hybrid work strategy? Get in touch to learn how we can tailor our services to your company’s DEI and remote work initiatives. Subscribe to the Inclusion in Progress Podcast on Apple Podcasts or Spotify to get notified when new episodes come out! Learn how to leave a review for the podcast.
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  • IIP133 Distributed Work Experts: Lessons from Toggl
    On this episode of Inclusion in Progress, we kick off our Distributed Work Expert Series. With this series, we’re  highlighting some of the world’s leading experts who continue to map, innovate, and design how distributed work looks from inside forward-thinking companies — designing a version of work that works for teams — regardless of where they choose to work. Our goal is to start highlighting distributed work leaders in companies to help forward-thinking leaders like you to: Navigate distributed work challenges with confidence, innovation, and inspiration from real-world examples Design a version of work that works best for your teams Reimagine and reconstruct the future of distributed workplaces  For our first episode, we are joined by Dajana Berisavljević Đakonović, Head of People at Toggl, who shares their company’s commitment to creating successful, healthy work environments —  regardless of where their teams are across the globe. 🎧 Tune in now to learn more about how global leaders continue to adapt in the ever-changing work landscape! #InclusiveDistributedWork  #MulticulturalTeams #GlobalLeadership #Toggl #InclusioninProgress   TIMESTAMPS: [4:50] How has Toggl defined distributed work and has this shifted with the recent RTO debate? [9:33] What has been the most significant challenge for distributed teams recently? [11:08] What have you been most excited about when innovating team communication at Toggl? [13:44] How does Toggl encourage collaboration across borders and backgrounds? Do you have any recommended tools?   LINKS: [email protected] www.inclusioninprogress.com/podcast www.linkedin.com/company/inclusion-in-progress  Download our Distributed Work Models E-Book to learn how to find the distributed work model that enables your teams to perform at their best. Connect with Dajana through LinkedIn to learn more about her journey at Toggl. Download our 2024 Whitepaper: "How Cybersecurity Companies Can Retain, Promote & Advance Women to Minimize the Gender Gap" Want us to partner with you on building more inclusive distributed work? Get in touch to learn how we can tailor our services to your company’s DEI and remote work initiatives. Read our Forbes features on Ways to Support Employee Mental Wellbeing, What Self Care Looks Like For Us, and How to Create Effective Online Diversity Training. Subscribe to the Inclusion in Progress Podcast on Apple Podcasts or Spotify to get notified when new episodes come out! Learn how to leave a review for the podcast.
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About Inclusion in Progress

We've been talking about diversity, equity, and inclusion (DEI) in companies for 50+ years, but the conversation isn’t keeping up with how quickly our world is changing. So isn't it about time we updated the conversation for our globally distributed workforce? This podcast provides equity-minded leaders practical advice to lead inclusion in the workplace. Inclusion in Progress is hosted by Kay Fabella. Kay is a Filipina-American living in Spain since 2010. She's also a DEI practitioner, author, speaker, and CEO of Inclusion in Progress, LLC. Having worked with companies like Red Hat, Meta, the IMF, and more, she brings a nuanced international perspective to her company's work with distributed teams. Kay believes that everyone — regardless of race, ethnicity, gender, ability, age or background — has a role to play in creating inclusion for all. Inclusion in Progress will give you the insights, daily micro-actions, and data-driven strategies you need to create an equitable work culture that brings out the best in each of us. So if you're a company leader who's ready to turn DEI from insight into action — hit that subscribe button to learn how your leadership can create a more inclusive world for us all. To learn how we can support your organization with inclusive distributed work solutions, email us at: [email protected]. To learn more about the future of work culture, download our 2024 whitepaper at: https://inclusioninprogress.com/learn **Please note: we are NOT accepting guests for our podcast.**
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