We've got a brilliant guest today. She specialises in communication, negotiation and influencing skills.
Nicky Perfect worked for the Met Police, becoming a hostage and crisis negotiator ending up in some high-stakes situations, working closely with the Government on overseas training, kidnap and terrorist incidents.
In 2018 she retired from policing and bought her local village garage, turning it in to a gym and coffee shop - eventually being awarded a British Empire Medal for services to the community during Covid.
There are some terrific learnings from this fascinating chat.
You can learn more about Nicky from her book
Crisis - True stories of my life as a hostage negotiator.
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