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AI that writes is no longer the headline. AI that acts is.
In the first episode of our Agentic AI Series, we sit down with Gilad Berenstein of Brook Bay Capital, Tahnee Perry, AI Expert Consultant, and Christian Watts of Magpie to break down agentic AI in plain terms. We unpack how it differs from generative AI, and why this next phase is less about single tools and more about systems of agents that can take real action across your workflows, data, and operations.
We also get candid about what this shift means for the travel industry right now. Gilad explains how agentic AI is reshaping startup economics, where technical moats are shrinking and advantages are shifting toward trust, distribution, customer lock in, and proprietary data. Christian challenges how travel tech teams think about capability, arguing that leaders need to understand what’s possible with today’s tools, not what was true even a year ago. Tahnee brings it down to reality with practical, field tested use cases, from data analysis and market research to automations that remove friction without losing the human touch.
From there, we map the traveler journey. Discovery and inspiration are rapidly moving toward chat and voice, while booking still rewards simplicity and clarity. We dig into AI visibility, including SEO, AEO, and GEO, the importance of context, and why seamless human handoffs still matter when agents fail. We also explore why travel advisors are not going away. Instead, they are becoming more valuable when they double down on taste, judgment, and human connection while automating everything else.
If you are leading a travel brand, tour operator, OTA, hotel team, or agency, this episode will give you a clearer lens on where to start, what to automate, where to stay human, and how to move forward without getting stuck in the hype.
Because the real shift is not just AI getting smarter. It is AI getting things done. And the companies that understand that early will not just adapt. They will lead.
Thanks to Maya for sponsoring this series!
👉 Listen to The Rise of Agentic AI Now
🔥 Special Thanks to our Season 7 Title Sponsors for their Support: Bokun, Civitatis, Intrepid, Kaptio, Propellic and Protect Group
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