Explain IT

Cloud computing, first introduced in the 1960s as the "intergalactic computer network," is now essential to our digital existence.There are so many cloud options available on the market today. Private clouds are essentially dedicated environments that offer greater control and security. They are typically used by businesses to store sensitive data and run critical applications. On the other hand, public clouds are shared environments managed by industry hyperscalers. These providers offer scalable resources but are accessed by multiple users simultaneously. However, which is best?ln this episode we explore the intricacies of cloud computing with our guests, Mischa Penn, Cloud Sales specialist, and Hadley Grindrod, Enterprise Solutions Architect at Softcat Your host for this episode of Softcat’s Explain IT podcast is Helen Gidney, Softcat’s head of Architecture. Joinus as we talk tech in simple jargon free language. Have you got a burning question for the team? Please send an email [email protected] Hosted on Acast. See acast.com/privacy for more information.

Ever thought about how much of your life is protected by passwords? And why do hackers want to steal credentials? How do they do it and more importantly, how can we stop them in their tracks?From your emails to your retirement savings, passwords are quite literally the gatekeepers to your online life. And there are layers to password security, from your own password to the passwords that companies use to protect the collective data. Hackers are constantly using different tricks to try to crack those codes to access as much information as possible.In this episode, we’ll get into the how’s and why's to help you stay strong against cyber threats with the help of our guests; David Higgins, Field CTO at CyberArk and Tom Wheeler, Specialist Sales Manager for Networking and Security at Softcat.If you want to listen to more episodes from this season, new ones are released on the last Tuesday of every month. Alternatively, you can stream or download all episodes from every season on your preferred platform. Your host for this episode of Softcat’s Explain IT podcast is Helen Gidney, Softcat’s head of Architecture. Join us as we talk tech in simple jargon free language. Have you got a burning question for the team? Please send an email [email protected] podcast is produced by The Podcast Coach. Hosted on Acast. See acast.com/privacy for more information.

Where do you want to work from today? The coffee shop? The beach? It’s all possible with a Virtual desktop infrastructure.Virtual Desktop Infrastructure, or VDI, lets you access your companies’ systems from almost any device, essentially you can carry your office in your pocket. In this special episode, we’ll answer some important questions to help you get it right. How do you keep VDI working for everyone? How do you manage it effectively? How do you keep it secure?Featuring our expert guests Jack Lewis, Softcat’s chief technologist for Workspace and Tom Archer, Director of Sales for EMEA at Nerdio, we’ll dive into the topic.If you want to listen to more episodes from this season, new ones are released on the last Tuesday of every month. Alternatively, you can stream or download all episodes from every season on your preferred platform.Your host for this episode of Softcat’s Explain IT podcast is Helen Gidney, Softcat’s head of Architecture. Join us as we talk tech in simple jargon free language. Have you got a burning question for the team? Please send an email to [email protected] Hosted on Acast. See acast.com/privacy for more information.

Customer service is tough for everyone, but how do we make it better for the employee and for the customer?Business contact centres are starting to use AI at the very first step of their customer interactions. By automating elements of the customer service interaction and using AI insights, staff can resolve service incidents faster and keep customers happy.Our team of experts, Andrew Hermsen, Softcat's Chief Technologist for Data, Automation and AI, and Lucky Sharma, Senior Partner Solutions Architect at AWS are here to answer the key questions to understand if AI contact centres are the future, and as always, to talk tech in simple jargon free language.If you want to listen to more episodes from this season, new ones are released on the last Tuesday of every month. Alternatively, you can stream or download all episodes from every season on your preferred platform.Have you got a burning question for the team? Please send an email to [email protected] and visit softcat.com Hosted on Acast. See acast.com/privacy for more information.