Inside HMCTS

• The Final Countdown: Reflecting on the modernisation journey for courts and tribunals

  Launched in 2016, the HMCTS Reform Programme reaches its formal conclusion at the end of March 2025. It underpins a quiet revolution which has moved our courts and tribunals from paper to digital, stabilised and secured systems and set us up for the 21st century.In this episode, host Aaron Wilson is joined by CEO Nick Goodwin and Operations Director Daniel Flury to reflect on the programme’s impact, key learnings, and what comes next. They discuss the challenges of modernising the justice system, the transition to digital services, and the sensitivities surrounding change, including managing the impacts on staff and justice partners. This candid yet thoughtful conversation acknowledges and thanks the efforts of all involved and looks ahead to the future of continuous improvement.Send us a textFor full transcript of each episode, please visit - Inside HMCTS

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• Evicting the Stereotypes: The Real Bailiffs at Work (Part 2)

  In the second part of our bailiff podcast, we continue to shine a light on the daily challenges our bailiffs face and the skills required to be a success.   Join us as we uncover the intricacies of their day-to-day roles and gain valuable insights into what makes a great bailiff, from effective communication to resilience under pressure. Plus, don't miss the gripping conclusion of a real-life eviction story featuring county court bailiffs Wendy and Karen, as they navigate the complexities of their profession with expertise and compassion.Send us a textFor full transcript of each episode, please visit - Inside HMCTS

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• Evicting the Stereotypes: The Real Bailiffs at Work (Part 1)

  This episode takes a look at the day-to-day reality for our bailiffs.We're joined by a range of experienced bailiffs who share insights into their daily roles, challenges they face, and the reality behind the TV stereotypes.We'll also join one of our teams on the road, as county court bailiffs Wendy and Karen provide a first-hand look at their work during an eviction.Listen now to discover more about the essential skills and stories that define this often misunderstood profession.Send us a textFor full transcript of each episode, please visit - Inside HMCTS

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• From Summons to Service: Your Complete Guide to Jury Duty

  Have you ever wondered how you get selected to sit on a jury and what happens once you are chosen? Listen to the latest episode of Inside HMCTS, where we take an in-depth look at jury service and the selection process. In this episode, we will be joined by Craig Robb, Deputy Director of Crime (Live Services) at HMCTS. After serving as a juror last year, Craig provides first-hand insight into the jury selection process, what to expect when you're called to serve and why it is so important. From eligibility criteria to the support available for jurors, this episode covers everything you need to know about serving on a jury. Tune in to gain real-life insights and answers to common questions about this vital aspect of the justice system.Send us a textFor full transcript of each episode, please visit - Inside HMCTS

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• 12 Months of Justice: The HMCTS 2024 Review

  Join us for a special end-of-year review episode of Inside HMCTS, where we reflect on the justice highlights of 2024 across all jurisdictions. From new systems and campaigns to the opening of additional courtrooms and significant events, we cover the progress and transformation within HMCTS. Tune in to hear from our colleagues and special guests as we celebrate a year filled with achievements and look forward to the challenges and opportunities of 2025.Send us a textFor full transcript of each episode, please visit - Inside HMCTS

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