Why Your Brain Sabotages Change and What Quality Leaders Can Do About It
In this episode of Quality Impact, host Rashad Issa sits down with neuroscience expert Hilary Scarlett and Lean Six Sigma specialist Martin Brenig-Jones to explore how understanding the human brain can transform change management. From building trust and psychological safety to navigating uncertainty and embracing AI, they share practical insights for leaders and quality professionals. Discover how neuroscience-backed strategies and empathy-driven leadership can make improvement initiatives more engaging, effective, and sustainable.
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29:12
Liberating Data with AI, Lessons from Oakland CEO Richard Corderoy
Richard Corderoy, CEO of Oakland, a data and AI consultancy, works with some of the UK’s biggest organisations to turn data into a source of competitive advantage. He shares how companies can move beyond AI buzzwords to build processes that are ethical, efficient, and rooted in governance. This episode is a must-listen for quality professionals navigating digital transformation and looking to align innovation with impact.
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30:32
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30:32
Inside the Quality Lab: How Innovation Is Reshaping the Industry
In this episode of Quality Impact, host Rashad Issa speaks with Benedikt Sommerhoff, Head of QualityLab at the German Association for Quality (DGQ). Benedikt shares insights into how AI, digital transformation and paradigm shifts are disrupting the quality profession. From navigating change to building future-proof careers, this conversation dives deep into the tools, skills, and mindsets quality professionals need to thrive.
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28:40
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28:40
Is Your Business Complicit? Inside the Modern Slavery Crisis in Global Trade
What does quality have to do with modern slavery? In this eye-opening episode, Rashad Issa speaks with Steve Gibbons, Director at Ergon Associates and expert in human rights due diligence. Steve unpacks how businesses – often unknowingly – contribute to exploitation across global supply chains. From certification blind spots to the real impact of climate-driven migration, this conversation reveals the risks hiding in plain sight, and the bold moves quality professionals can take to lead meaningful change.
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22:40
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From Factory Floor to Fork: Can Quality Save the Food Industry?
Is the food industry doing enough to keep us safe? Or is it just ticking boxes? Caitlin MacArthur, Safety Executive at Sodexo with 26 years of frontline experience, joins the show to expose how outdated habits (Friday Pie) are still shaping food safety culture. From her early days scrubbing tins in 1984 to leading national campaigns, Caitlin shares hard-won insights on risk, regulation, and why quality is more than a paper trail. If you've ever questioned what’s really going on behind the kitchen door—this episode is your backstage pass.
Quality Impact is a series from the Chartered Quality Institute (CQI) hosted by Rashad Issa featuring interviews with thought leaders offering insights on the challenges, solutions and the future of their industries. Learn more about the CQI
UK