Quality Impact

Mike Fedorov, Chief Operating Officer and Co-CEO of Applied AI Labs, explores the hidden coordination burden behind quality variability. He shares how organisations can identify the work that creates unnecessary delays, rework and friction, and how AI can help remove it. From choosing the right problems to governing AI effectively, Mike examines why technology should support better judgement, not replace it.

What happens when the pursuit of high performance begins to undermine the people responsible for delivering it? In this episode, we speak with Maryna Bilousova, former pharmaceutical industry leader, executive advisor, speaker and author ​on human sustainability in quality leadership. Drawing on her experience in high-pressure corporate environments, Maryna explores how stress, decision fatigue, and burnout can quietly erode quality, governance, and organisational performance, and why protecting the human infrastructure behind quality may be one of the most important leadership challenges organisations face today.

From quality control at Birds Eye to AI systems for submarines and a major NHS digital transformation, Andrew Wright has spent his career working where the stakes are high. In this episode, he explains how trust, collaboration and designing for real user needs helped deliver projects that made a measurable impact, including an NHS Direct website that went on to save an estimated £60 million in its first year.

Standards quietly underpin modern life, yet most organisations still rely on PDFs and manual processes to put them into practice. In this episode, Simon Powell, Executive Director of the Digital Standards Alliance, explains how digital standards could help organisations transform quality, compliance, and innovation.

What happens when financial decisions are made without considering their impact on quality? In this episode, Carl Andrew, Chartered Management Consultant, Chartered Manager, and Founder of Westwood Management Consulting, explores how short-term thinking can erode culture, trust, and performance, and why it's important to quantify the cost of inaction and inactivity. Discover why quality leaders must speak the language of finance, build strategic partnerships, and position quality as a driver of long-term success.