Inside the Quality Lab: How Innovation Is Reshaping the Industry
In this episode of Quality Impact, host Rashad Issa speaks with Benedict Sommerhoff, Head of QualityLab at the German Association for Quality (DGQ). Benedict shares insights into how AI, digital transformation and paradigm shifts are disrupting the quality profession. From navigating change to building future-proof careers, this conversation dives deep into the tools, skills, and mindsets quality professionals need to thrive.
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Is Your Business Complicit? Inside the Modern Slavery Crisis in Global Trade
What does quality have to do with modern slavery? In this eye-opening episode, Rashad Issa speaks with Steve Gibbons, Director at Ergon Associates and expert in human rights due diligence. Steve unpacks how businesses – often unknowingly – contribute to exploitation across global supply chains. From certification blind spots to the real impact of climate-driven migration, this conversation reveals the risks hiding in plain sight, and the bold moves quality professionals can take to lead meaningful change.
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From Factory Floor to Fork: Can Quality Save the Food Industry?
Is the food industry doing enough to keep us safe? Or is it just ticking boxes? Caitlin MacArthur, Safety Executive at Sodexo with 26 years of frontline experience, joins the show to expose how outdated habits (Friday Pie) are still shaping food safety culture. From her early days scrubbing tins in 1984 to leading national campaigns, Caitlin shares hard-won insights on risk, regulation, and why quality is more than a paper trail. If you've ever questioned what’s really going on behind the kitchen door—this episode is your backstage pass.
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The Business of Sustainability in Agrifood
How can quality management drive sustainability in agriculture? In this episode, we explore smart farming, carbon footprint reduction, and practical solutions with industry expert John Taylerson MBA, FCIM who is a Programme Lead at BIC Innovation. With decades of experience across the food and drink supply chain, John shares insights on governance, financial resilience, and the intersection of technical and commercial operations. Discover how quality assurance can support sustainable practices, making businesses more efficient, ethical, and future-ready.Quality is evolving — are you ready? Quality Live 2025 is back 🎉 Be part of the discussion that shapes the quality profession. Book your ticket by Friday 11 April to save up to £60 off with our limited-time offer. Group booking offers available on 3 or more tickets
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Women Shaping Quality
In this episode of Quality Impact, Rashad Issa speaks with Lou Doyle, Founder of Mesma and a leader in quality, change management, and education improvement. Lou shares her insights on the evolving role of women in quality, the importance of diversity in leadership, and the structural changes needed to support future generations. From recruitment practices to mentoring and AI-driven decision-making, Lou highlights the steps organisations must take to foster inclusion and innovation in the profession.
Quality Impact is a series from the Chartered Quality Institute (CQI) hosted by Rashad Issa featuring interviews with thought leaders offering insights on the challenges, solutions and the future of their industries. Learn more about the CQI
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