The Painting & Decorating Show

Joel Bardall has had a tricky time with a customer that has no trust in tradespeople after being knocked in the past. Joel and Todd talk about the frustration that this can cause when you're being honest or have to explain a setback or unexpected issue that's cropped up on a job. Psychotherapist, Enda Murphy (Author of Five Steps To Happiness) joins the boys to explain how you can build trust with customers and also handle confrontation and difficult conversations with customers.

Joel Bardall and Todd Von Joel follow up last week's show with a conversation about spotting customer red flags. James Reeve from Royal Spa Decoration talks about his experience coming across red flags and dealing with issues that emerge once the work has begun. A Decorator from the Isle of Wight joins the show to share a nightmare situation he faced... but with a fellow tradesperson rather than a customer.

Joel Bardall and Todd Von Joel talk to fellow Painter & Decorator - Michael - about his nightmare situation with a customer that's seen him massively out of pocket and considering whether he would carry on working in the trade.

Joel Bardall and Todd Von Joel are joined by two brand new guests on the show to follow up last week's 'Does It Really Matter' topic and discuss why they do certain things the way they do them and also how they answer all the critics that snag their work and approach online.

Joel Bardall and Todd Von Joel address some comment opinions found online about the trade and ask - "Does it really matter!?" 

There's comments on workwear, qualifications, using social media and online services for your business and more!