The Courtesy Call Payoff: How Car-Lotta Drives Collections with Conversation
Join Jim and Michelle Rhoads as they sit down with Charles Pompey and Brian Malet of Car-Lotta Credit and Car Sales, featured dealers from the April issue of UCD Magazine. In this episode, these PA dealers shares how a simple shift in customer engagement—routine courtesy calls—led to a noticeable boost in collections.
Discover how regular, non-confrontational contact created stronger customer relationships, improved payment behavior, and deepened trust in the BHPH process. It's a case study in how soft skills and consistent communication can deliver hard results.
Whether you manage a dealership or a collections team, this conversation proves that sometimes, the best tool in your arsenal is just picking up the phone.
🎙️ New to streaming or looking to level up? Check out StreamYard and get $10 discount! 😍 https://streamyard.com/pal/d/4771022331707392
Find the BHPH Morning Show on Video (Live or Archived)
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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34:04
White Hat Weds: Contracts in Plain English: Why Clarity Builds Trust
On this White Hat Wednesday edition of the BHPH Morning Show, we sit down with Corinne Kirkendall, EVP of Compliance and Regulatory Affairs at PassTime GPS. We'll discuss how independent dealers are flipping the script on legalese. Contracts may be a necessary part of doing business in Buy Here Pay Here—but that doesn’t mean they have to sound like they were written by robots.
We’ll break down a few hard-to-understand clauses in dealer agreements and show how ethical operators are rewriting them in plain, human language. Corinne joins to discuss how transparency is simply good business. Plus, we spotlight an emerging trend: adding “why this matters” footnotes to help customers better understand their agreements and build lasting trust.
This is a must-listen for anyone who believes clarity is the new competitive edge. To join via interactive chat, tune in LIVE at 11am EDT.
🎙️ New to streaming or looking to level up? Check out StreamYard and get $10 discount! 😍 https://streamyard.com/pal/d/4771022331707392
Find the BHPH Morning Show on Video (Live or Archived)
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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47:36
Fri: Guest Brent Carmichael Joins with Updates on the NIADA Convention and BHPH Education
Join this Friday broadcast as we welcome Brent Carmichael, Director of Education for NIADA and a longtime champion for Buy Here Pay Here dealer success. Brent joins us to unpack the latest in BHPH education, highlight key takeaways for independent dealers, and share what’s in store for this year’s NIADA Convention in Las Vegas.
We dive into:
The evolving landscape of dealer education
What BHPH dealers must know heading into the second half of 2025
Sneak peeks into can’t-miss sessions and networking at the Vegas event
Whether you’re a veteran operator or new to the BHPH lane, this conversation delivers practical insights you can take to the lot — and beyond.
🎙️ New to streaming or looking to level up? Check out StreamYard and get $10 discount! 😍 https://streamyard.com/pal/d/4771022331707392
Find the BHPH Morning Show on Video (Live or Archived)
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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34:34
White Hat Weds: When Character Extends Credit with Guest Tommy Brandis
BHPH Dealer and Mid-Atlantic IADA Executive Director Tommy Brandis joins (via pre-recorded conversation) to talk approvals. We'll talk about what this dealer of (nearly) 33 years has learned about the BHPH customer base. We'll talk character, honesty, and much more. Stick around to hear what he has to say about repeat and referral business too!
Tune in LIVE at 11 EDT! 🎙️
New to streaming or looking to level up? Check out StreamYard and get $10 discount! 😍 https://streamyard.com/pal/d/4771022331707392
Find the BHPH Morning Show on Video (Live or Archived)
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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53:35
Friday: Tip o' the White Hat to BHPH United
On this heartfelt episode of the BHPH Morning Show, we spotlight a powerful moment of compassion from the recent BHPH United Summit. In an overwhelming show of support for our friend and colleague, Amanda Butler-Sanchez—recently diagnosed with breast cancer—the BHPH dealer community stepped up!
Listeners will hear how Buy Here Pay Here dealers from across the country scanned a simple QR code and reached into their digital wallets to raise nearly $20,000 for cancer research at the MD Anderson Cancer Center, where Amanda will be undergoing treatment. We’ll reflect on the quote that touched our hearts: “Together, we can help take care of one of our own.”
Join us as we celebrate this incredible act and explore what it truly means to be part of the BHPH family—where doing the right thing isn’t just a phrase, it’s a culture and way of life.
🎙️ New to streaming or looking to level up? Check out StreamYard and get $10 discount! 😍 https://streamyard.com/pal/d/4771022331707392
Find the BHPH Morning Show on Video (Live or Archived)
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
Join Jim and Michelle as they discuss the news of the day in the Buy Here Pay Here (Subprime Auto Finance) world. Decades of experience in the industry create a rich conversation about what matters most to dealers across the US. Aired live W & F #BHPH, #Subprime, #Auto
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